The Parking

Everything about the hotel was very nice. The staff very helpful. But the parking is outragious. Expensive and confusing. I was tols the parking garage is a third party. I will not park there again. I will not stay ter again.

Stayed in August 2025

It was a little run down for the cost!

Location to downtown

Stayed in June 2025

NO Spa- with sauna/hot tub

breakfast and lunch options were good - no options for higher end dinner

Stayed in July 2025

Bedding and pillows were absolutely uncomfortable.

Clean, beautiful, wonderful staff.

Stayed in June 2025

Parking is not great. If your vehicle is low to ground you won’t make it into the park garage. The ramps are very steep and the corners are tight! Beds were awful

Breakfast was amazing- make sure you get a meal plan when booking.

Stayed in June 2025

The dining options weren't the best. They had a private event, one of the nights.And we had no options for dinner or bar figure.They might have been able to tell us about that but there was no communication.

The elevators were pretty amazing, the guys outside directing traffic were spot on and very helpful.

Stayed in June 2025

The staff on reception were not helpful. When I explained that my accommodation nightly fee was already paid to Booking I received no assistance until I could clearly show them this. The reaction was not polite but rather that I was a nuisance. I left my Kindle/E Reader in room 605 and rang from the airport as I had wished to return before my flight to retrieve it and was told by staff that an email would have to go to housekeeping and the room could not be checked for me quickly. I have struggled to find an email address but finally found one and am hoping that I receive a positive reply regarding return of my Kindle. The reception staff really let down the overall experience.

The room was good but as expected for the price. The food in the Library was very good, we had breakfast, lunch and dinner there. The staff in the Library were also very helpful.

Stayed in May 2025

No smoking rooms. There are cigars bars around, but no smoking rooms available? All hotels will place deposit for incidentals, fine, here’s some more money ($100) on top of the $700 already paid for 1 night stay=$800 for a hotel room for 20 hour stay- damn right- I’ll smoke my cigarettes, cigars, pipe, marijuana, vape pen, whatever responsibly. Is that room now ruined? No. Will it take a total renovation to have that room smoke- free? No. That room has never had a smoking product used in it before? No. Should I be smoking? None of your business, my choice. Close down the high dollar cigar bars and arrest people for smoking on a city sidewalk first. Outlaw any and every smoking/ vape product sold nationwide first, then I might choose to stop tobacco use and not smoke in a hotel room.

Conveniently located. Strongly suggest using valet parking because of multiple street construction/ detours in progress.

Stayed in May 2025

That we checked in on Friday and checked out on Sunday. They didn't come to clean the room or ask if we needed towels or the floor vacuumed or trash removed.

The location all staff members were pleasant and friendly.

Stayed in April 2025

No 24 hr food was a bummer.

Great location! Shower and phone both broke but fixed quickly!

Stayed in April 2025

N/A

N/A

Stayed in April 2025

Parking

Location.

Stayed in March 2025

Having to ask for everything and the long waits but that is what we anticipated since we were tourist.

My boyfriend and I did a whisky/wine tasting for Vday and it was very interesting, intimate, and intellectual. We had a lot of fun!

Stayed in February 2025

bar open later.

all was good.

Stayed in September 2025

Nothing!

Rooms were clean and staff was great! Also the location is excellent!

Stayed in September 2025

One of the front desk ladies has a nasty attitude and is very rude.

Location and clean

Stayed in August 2025

N/a

Pretty and clean

Stayed in August 2025

It took 2 hrs after the check in time before we were able to get to our room.

Stayed in July 2025

When I booked I was under the impression that there was a pool and I was mistaken, please get a pool

Amazing staff and I love the library room

Stayed in July 2025

We still spent $60 to park in the garage that was at our hotel. Would have been cool if that was included in our stay price but all in all it was fine. Maybe a discount would have been cool too since we did stay. Over all it was fine knowing our vehicle was safe and not an issue we had to worry about.

We booked online and when we got to the hotel we asked for the highest room possible with the best view. It was the 4th of july so our expectations were low. Yet, they made it happen and put us on the 21st floor with a beautiful view. The staff was so friendly, the room was clean. The shower was clean and the room smelled so good! The option for body wash and shampoo and conditioner smelled so good and felt like it was high quality. They gave us a credit to the restaurant for that night. Even though we didnt use it the menue options were so good! Check out was so easy and quick.

Stayed in July 2025

Fridge in room was not turned on and was hot

Convince to downtown

Stayed in June 2025

Nothing it was sooo much fun! Can not recommend enough!

Everything!

Stayed in June 2025

Loud. And not just because of the location.. the EVS closet was right beside our room and the door SLAMS shut. Our room had no windows, barely enough towels, and it’s the most expensive hotel I have stayed at in Nashville. Not worth it. Won’t be back

Location & restaurant

Stayed in June 2025

Far too busy with ‘college age’ kids running about in and out the building and on the landings of the rooms really noisy and was woken up twice in my 2 night stay which resulted in complaints to reception. Breakfast not included when paying $500 for 2 night stay. I guess my expectations were based on my previous visit and experience and was never met.

I stayed here 10yrs previous and loved it so much I always wanted to return, the architecture of this hotel is amazing, rooms are great with views over the city, staff are amazing too.

Stayed in April 2025