Reviews of Sheraton Niagara Falls 4 stars
300 Third Street, Niagara Falls, NY 14303, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewStaff was great!!!!! Location was awesome. Very clean!! I do reccomend and I will definitely return!!
Nothing i can think of.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLarge renovated and clean room. However, other areas show their age and are currently under renovation. The pool and gym are nice bonuses, and the hotel is close to the waterfall. Good for a short stay.
The breakfast was simply disappointing, with not many healthy options available.
Dear Martyna, Thank you for sharing your impressions of your stay. It’s great to know that your renovated room felt spacious and clean, and that our sparkling pool, great gym, and proximity to the falls added to the experience. At the same time, your note about our breakfast selection is appreciated and will be shared internally, as a well-rounded start to the day is so important. We value your perspective and hope to welcome you again for a stay that feels even more enjoyable.
Dear Martyna, Thank you for sharing your impressions of your stay. It’s great to know that your renovated room felt spacious and clean, and that our sparkling pool, great gym, and proximity to the falls added to the experience. At the same … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewClose to the Niagara Falls.
Super clean and comfortable the only thing the AC of the room was making noise it.
Thank you, Mariemilis, for choosing Sheraton Niagara Falls. We're ecstatic that our location was convenient for your trip and that you enjoyed so much of your stay with us. Rest assured, our team is looking into the noise of the AC in your room, and we hope to welcome you again the next time you're visiting the Falls.
Thank you, Mariemilis, for choosing Sheraton Niagara Falls. We're ecstatic that our location was convenient for your trip and that you enjoyed so much of your stay with us. Rest assured, our team is looking into the noise of the AC in your … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewEverything besides being charged double for parking and no free breakfast like the deal said when I purchased.
Being charged double for parking after being told it was free. When I booked the rooms, the deal clearly said free breakfast and parking.
The reservation was booked as a prepay and the parking is listed on the website, at the parking lot and on the welcome letter as well at $21.60 per day
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewI loved how everything was close
Nothing
Dear Karma, Thank you for your review! We're thrilled you loved our amazing location and the convenience of having everything close by. We look forward to welcoming you back to Sheraton Niagara Falls!
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewThat there wasn't a microwave in the room,being it was a new room on second floor,other than that everything was good
Dear Rasherecia, Thank you for choosing Sheraton Niagara Falls. We're thrilled you and your grandson enjoyed celebrating his special day with us, and we appreciate your compliments regarding our updated accommodations and incredible pool area! Also, we've noted your comments regarding our in-room amenities for review. It was a pleasure having you both stay with us, and we look forward to welcoming you back soon.
Dear Rasherecia, Thank you for choosing Sheraton Niagara Falls. We're thrilled you and your grandson enjoyed celebrating his special day with us, and we appreciate your compliments regarding our updated accommodations and incredible pool ar… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe staff was very nice Ashley at the front desk and Matt in the Jade room were amazing !
Dear Helen Kay, Our team takes great pride in the guest experience! Ashley and Matt will be so glad you appreciated their commitment to service with a smile, and we look forward to commending them for their efforts. We look forward to seeing you again at Sheraton Niagara Falls, so please consider returning very soon.
Dear Helen Kay, Our team takes great pride in the guest experience! Ashley and Matt will be so glad you appreciated their commitment to service with a smile, and we look forward to commending them for their efforts. We look forward to seein… Show more
Reviewed: 16 August 2025 · Stayed in June 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewVery close to the falls, nice parking and good for walk around
They show breakfast is included online, but actually don’t and it costs 20 bucks pp. Room has no noise isolation, restroom is tiny and low ceiling. Air conditioning has strange smell and abnormal fan noise. Two of the small side windows are covered by wood???? Can’t believe it’s a 4 star hotel
Dear Yumeng, Thank you for sharing your constructive feedback. Situated within walking distance of Niagara Falls, our hotel offers a convenient location. However, we're sorry you experienced issues with your A/C unit, and our maintenance team is looking into this further. It's unfortunate that there was any misunderstanding about breakfast. As you made this reservation through a third-party site, we encourage you to reach out to Booking.com with any questions regarding what was included with your room rate. Please consider giving us another chance next time you're in town.
Dear Yumeng, Thank you for sharing your constructive feedback. Situated within walking distance of Niagara Falls, our hotel offers a convenient location. However, we're sorry you experienced issues with your A/C unit, and our maintenance te… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewEverything good
Nil
Dear Manjinder, Thank you for the review! We're glad everything met your expectations during your stay at Sheraton Niagara Falls. It was a pleasure having you here, and we look forward to welcoming you back for another seamless visit.
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewIt was conveniently located across from the casino.
$100 in fees and taxes…….including a marketing fee of about $25. That put the bill $100 over the price booked
Dear Lea, Thank you for taking a moment to share your invaluable feedback. While we are pleased to know you enjoyed our convenient location across from the casino, we regret that other aspects of your stay did not meet expectations. We understand your frustration regarding the final bill. Please know that we strive to be as transparent as possible with all charges. Our amenity fee of $9.95 per day, plus applicable tax, is disclosed on all websites and applies to all reservations. This fee helps support a range of amenities and services that enhance the guest experience during each stay. It was a pleasure having you here, and we hope to have the opportunity to provide a more enjoyable visit in the future.
Dear Lea, Thank you for taking a moment to share your invaluable feedback. While we are pleased to know you enjoyed our convenient location across from the casino, we regret that other aspects of your stay did not meet expectations. We und… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewI loved the location and that they had a Starbucks down below, and that there was a pathway tunnel to get to the next fancy resort hotel. We got all the good basics you'd want from a hotel, from what I can recall (this was a few months ago).
The lobby was EXTREMELY plain and quite disappointing, actually. I think they're going to remodel but I'm not sure. They also had a "spa" area that was closed off and not even being used.
Dear Cathy, Our stellar location is terrific for exploring Niagara Falls, and we are delighted that it elevated your stay. It is our pleasure to tell you that our hotel is undergoing a transformation that will enhance our appearance and breathe new life into our property. Thank you for sharing your thoughts, and we hope you'll revisit us for an even better experience.
Dear Cathy, Our stellar location is terrific for exploring Niagara Falls, and we are delighted that it elevated your stay. It is our pleasure to tell you that our hotel is undergoing a transformation that will enhance our appearance and bre… Show more
Reviewed: 26 July 2025 · Stayed in June 2025
Verified review