Reviews of Baymont by Wyndham Sevierville Pigeon Forge 2 stars
711 Parkway, Sevierville, TN 37862, United States
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Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in June 2025
Verified reviewVery nice
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewClean, easy to get in and out of
Older with doors outside
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewEverything was very clean, the room wasn’t damp at all even though there’s a huge tub right next to the bed. It seemed like every room was booked but I didn’t hear the other guests even once. Everyone seemed to be enjoying the pool and fire pit with their families all evening. The employees were on top of any issues and made sure folks remained respectful to each other.
Nothing really, the breakfast room was a little too small for how many guests were there.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewQuite
Rooms outdated, rooms very poor quality, pool way too small, staff very impolite
Dear Birchel, We regret to hear about your disappointment with the room quality, pool size, and staff service. Your comments are important and will be reviewed with our team to address improvements. We appreciate your input as it helps us work toward creating a more positive experience for our guests. Sincerely, Hotel Manager
Dear Birchel, We regret to hear about your disappointment with the room quality, pool size, and staff service. Your comments are important and will be reviewed with our team to address improvements. We appreciate your input as it helps us… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewIt was close to everything
Black mold in ceiling and killed 3 roaches, floor was filthy, urine was left in toilet
Dear Jessica, We are concerned to hear about your experience and take such feedback very seriously. The issues you described regarding cleanliness and safety are not reflective of our standards. Your comments will be addressed with our team to ensure immediate improvements and proper measures are taken to provide a safe and sanitary environment for all guests. Please visit us again. Sincerely, Hotel Manager
Dear Jessica, We are concerned to hear about your experience and take such feedback very seriously. The issues you described regarding cleanliness and safety are not reflective of our standards. Your comments will be addressed with our tea… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe staff was friendly. Mattresses were comfortable
No dusting had been to my room. I nice solid layer of dust sitting on the entrainment center. Toilet way to close to door.
Dear Guest, Thank you for your review. We are pleased to know you found the staff friendly and the mattresses comfortable. Your observations about room dusting and bathroom layout are very helpful and will be shared with our team for improvement. We appreciate your feedback and hope to welcome you again. Sincerely, Hotel Manager
Dear Guest, Thank you for your review. We are pleased to know you found the staff friendly and the mattresses comfortable. Your observations about room dusting and bathroom layout are very helpful and will be shared with our team for impro… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewHad the last available room.
There were bugs on the bed, bugs on the pillow, more bugs in the bathroom and on the vanity outside the bathroom.
Dear Brandi, We regret to hear about the issues you encountered and take your comments seriously. Cleanliness and comfort are very important to us, and your experience will be addressed with our team. Your input helps us improve, and we will be reviewing this matter carefully. Please visit us again. Sincerely, Hotel Manager
Dear Brandi, We regret to hear about the issues you encountered and take your comments seriously. Cleanliness and comfort are very important to us, and your experience will be addressed with our team. Your input helps us improve, and we w… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe bathroom door was damaged the sink was falling in the linen was dirty the room smelt of mold
Dear Albert, We regret to hear about the condition of your room. A clean and well-maintained space is a basic expectation, and the issues you mentioned with the bathroom door, sink, linens, and odor of mold are not acceptable. Your feedback will be shared with our housekeeping and maintenance teams for immediate review. Please visit us again. Sincerely, Hotel Manager
Dear Albert, We regret to hear about the condition of your room. A clean and well-maintained space is a basic expectation, and the issues you mentioned with the bathroom door, sink, linens, and odor of mold are not acceptable. Your feedbac… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe firer pit
Our window view was the elevator. The beds were horribly uncomfortable. Ceiling in bathroom was pealing off. Black mold on walls of bathroom. Carpet was very dirty. Won’t stay there ever again!
Dear Vismara, We regret to hear about the issues you experienced with the room condition, including the bathroom, carpets, and comfort of the beds. Your comments regarding cleanliness and maintenance will be shared with our team for immediate review. Guest comfort is important to us, and we will work on improvements to provide a better stay in the future. Please visit us again. Sincerely, Hotel Manager
Dear Vismara, We regret to hear about the issues you experienced with the room condition, including the bathroom, carpets, and comfort of the beds. Your comments regarding cleanliness and maintenance will be shared with our team for immedi… Show more
Reviewed: 27 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewNo breakfast it shows breakfast but wasnt any
No breakfast
Dear Guest, Thank you for your feedback. We appreciate you sharing your experience regarding breakfast. We will review our amenities information to ensure clarity for future guests. We are glad you stayed with us and hope to provide an improved experience on your next visit. Sincerely, Hotel Manager
Dear Guest, Thank you for your feedback. We appreciate you sharing your experience regarding breakfast. We will review our amenities information to ensure clarity for future guests. We are glad you stayed with us and hope to provide an imp… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewI wish I could write something good about this place but I honestly can not find one good thing to say. I thought the value was good when I booked it but then after checking in realized that this place was way overpriced.
This place wasn't nothing short of disappointing. The ratings system used most certainly can not be relied upon. We checked in at around 4:30 to 5:00 pm, took our luggage to the room and left to go eat dinner. After arriving back around 7:30 or so, we try to settle in and turned the television on, which quit working. The lady at the front desk came up to our room and spent 45 minutes to an hour trying to get it to work. She then set it to reprogram and told me to call her back up when it was finished, so about an half hour later I had to go down to get her because the phone in the room would not work, then she spent the next hour at least trying to get it to work, but couldn't. She said Kevin would take a look at it when he came in if we were still awake! We asked if we could just leave and get a refund and was told they could not do that since we spent the time we did in the room at which point we pointed out that she had spent about as much time in the room as we had, but still to no avail. Kevin finally showed up for his shift while we were speaking to her and came up to our room to look at the tv. After about 20 more minutes he decided to switch our tv out for a smaller one which was somewhere around 11pm by this time. We asked if we stayed Friday night could we check out first thing Saturday morning and get a refund for the 2nd night and were assured by both staffers that they would do that. We got up early Saturday and checked out between 6:30 am & 7 am and were assured by Kevin that it would be taken care of and that our money should be returned for the second night within 24 hours. That was Saturday, this is Monday evening and still not there. I am still waiting for my refund and am under no delusion that I will ever see that money again.
Dear Guest, At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager
Dear Guest, At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team l… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe check out time was 11 and we had someone trying to come in our room at nine so we had to rush to get out of there just because the front desk gave the people the wrong room number. This also happened when we got there they gave me the wrong room number.Front desk lady wasn't friendly at all.
Dear Karla, We understand your concerns regarding the check-in and check-out errors, as well as the service you described. Accuracy and hospitality are very important, and your feedback will be reviewed to prevent such issues in the future. We hope you will consider giving us another opportunity with a visit again. Sincerely, Hotel Manager
Dear Karla, We understand your concerns regarding the check-in and check-out errors, as well as the service you described. Accuracy and hospitality are very important, and your feedback will be reviewed to prevent such issues in the future… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGood place
When I attempted to check in I had to wait for almost 40 minutes because no one was there at the front desk. TV didn't work. The jacuzzi didn't work properly.
Dear Guest, Thank you for sharing your experience. We are glad you found the property a good place overall, while also noting the concerns with check-in wait time, television, and the jacuzzi. Your feedback is important and will be reviewed to improve both service and amenities. We hope you will consider a visit again. Sincerely, Hotel Manager
Dear Guest, Thank you for sharing your experience. We are glad you found the property a good place overall, while also noting the concerns with check-in wait time, television, and the jacuzzi. Your feedback is important and will be reviewe… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewBreakfast was bare minimum. Powdered eggs, cereal..that kind of thing. The space was crowded.
The place had roaches and when it was bought to a workers attention he basically said so??. He was also asked for washcloths and he said he would bring to the room but never did. It used to be a great place to stay but we definitely won't be back.
Dear Guest, We understand the disappointment you experienced with breakfast, cleanliness, and service during your stay. Your concerns about pests and staff response are being taken seriously and will be addressed with our team. Guest comfort and care remain priorities, and your feedback is valuable in guiding improvements. We hope you will consider a visit again. Sincerely, Hotel Manager
Dear Guest, We understand the disappointment you experienced with breakfast, cleanliness, and service during your stay. Your concerns about pests and staff response are being taken seriously and will be addressed with our team. Guest comfo… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewWr did not stat for breakfast too crowded and not much of a selection
The room smelled musty and the bathroom had mildew.
Dear Guest, Thank you for sharing your experience. We are glad you found the location convenient, while also noting your concerns about the breakfast setup, room smell, and bathroom condition. Your feedback is important and will be reviewed to improve both cleanliness and comfort. We hope you might consider a visit again. Sincerely, Hotel Manager
Dear Guest, Thank you for sharing your experience. We are glad you found the location convenient, while also noting your concerns about the breakfast setup, room smell, and bathroom condition. Your feedback is important and will be reviewe… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified review