5522 North Panam Expressway, San Antonio, TX 78218, United States
#314 of 319 hotels in San Antonio
Guests' ChoiceBased on 79 hotel reviews
4.6Cleanliness
5.2
Comfort
5.5
Location
5.4
Facilities
5.1
Staff
6.1
Value for money
5.7
Free WiFi
2.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 April 2025
Cody
United StatesThe crack heads patrolling the parking lot.
The staff is amazing. Always nice and respectful. Very good people.
Stayed in April 2025
Reviewed: 21 April 2025
Darrin
United StatesOne of the bath towels was torn and room smelled like cigarette smoke. Trash bag was not even in the trash can but just laying next to it,
Location and price was good.
Stayed in April 2025
Reviewed: 4 September 2024
Elaine
United StatesAN UPDATE IS NEEDED
Stayed in August 2024
Reviewed: 12 July 2024
Donna
United StatesIt was a better room.
Stayed in July 2024
Reviewed: 11 October 2022
Tomas
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 22 August 2025
Edna
United StatesThe smell of the room was HORRIBLE!! A cross between sewer gas and dog urine. Never again!! Just because this hotel chain is cheap doesn't mean it should be this bad.
Stayed in August 2025
Reviewed: 20 April 2025
Tristan
United StatesAmazing
Stayed in April 2025
Reviewed: 6 April 2025
Aida
United StatesJust 2 towels in room with a two bed water wouldn’t go down from bath and sink
Stayed in April 2025
Reviewed: 5 April 2025
Miguel
United StatesThe place had roaches, I ended up getting bed bugs from there. The wifi didn't work inside the room. The staff was rude, only 1 towel, went to request another 1 and the required I showed my driver's license again. I had to leave for work at 6:30am and no one was at the front desk
Stayed in March 2025
Reviewed: 18 March 2025
Sonia
United StatesNothing!! ...didn't even put my bags down...As soon as we walked in there was a bad stinch, the bed sheets were stained, ...Not at all what we expected...I asked for a refund n didn't even get it!!
Stayed in February 2025
Reviewed: 21 January 2025
Mrs
United StatesBlood splatter on walls , the new of my top of most disgusting places to ever stay! I mean they truly are beyond nasty. There wasn't a single thing that was clean or had been cleaned in weeks. It takes time to build up that much nasty. I stayed here a long time ago and know they were a bit cheap and not a 3star even but this is a health hazard for anyone. No towels giant holes in walls, spray paint on ways and lights and blood splatter everywhere. They air-conditioning unit had so much dirt build up that I was afraid to turn it on for fear of what disgusting bacteria or what may be in the air from blowing that out and around the room. The bed had dirty burnt sheets and a nasty mattress. Me and my dog slept in my car. My dog didn't even want to go in. This place needs to shut down or the owners need to get out of the office and go look at how disgusting your rooms are. If the owners of this property think that these rooms are a room they'd stay in please go stay in one of your own rooms you rent to others. It's a shame and you shouldn't be in business if that's the way your going to maintain it for customers. I've stayed in all types of places. I carry hospital cleaning wipes to kill bacteria and I couldn't even get past the table coming back clean after using half a pack of those wipes. If I was you Booking I wouldn't represent this hotel on your site. Nasty!
Nothing. Well maybe the fact the had plastic covers over the key cards.
Stayed in December 2024
Reviewed: 15 December 2024
R
United StatesWifi
Location
Stayed in December 2024
Reviewed: 30 November 2024
Tyler
United StatesBlood on the sheets, cigarettes burns in the shears, stained sheets by unknown liquid. When asked for a refund or new sheets the manager got extremely hostile and started screaming we left and got a different hotel.
Absolutely nothing it was abhorrent.
Stayed in November 2024
Reviewed: 9 November 2024
Chevy
United StatesThis place is not for those with young children or fast teenagers. This is not just a place of living but a way of life. If you don't know what I am talking about, then this place is not for you.
The home environment, is this hotels greatest aspect. Everyone basically knows and looks out for everybody. I feel at home here, despite the many police that give this place an unnecessary bad name. This place is not for the faint at heart. So expect those around you to watch your back.
Stayed in October 2024
Reviewed: 13 October 2024
Gabriella
United StatesEverything about the place
It was horrible dirty littered urine smell. owner/manager has horrible personality.
Stayed in October 2024
Reviewed: 30 August 2024
Mercedes
United Statesthey charged my card I didn’t even stay there. They allowed someone to use my card with out verification. I’ve called multiple times the front desk lady is rude. The manager never there I’ve called multiple times u won’t speak with anyone but his staff.
Nothing
Stayed in August 2024
Reviewed: 15 August 2024
King
United StatesAll the shootings
All the shootings
Stayed in July 2024
Reviewed: 11 August 2024
Jonathan
United StatesMy girl friend was robbed and assaulted and they would not even give her a key to back in the room after the assualtl
Stayed in August 2024
Reviewed: 7 August 2024
John
United StatesPeople banging on door trying to sell items that appeared to be stolen for cash. People wondering around that appeared to be homeless
Stayed in August 2024
Reviewed: 2 August 2024
Jonathan
United StatesA/c consoller broke on the front amd not ivem get cold on that room
The room was full insect the front door its like 3 inches seperate from the floor all tha insect get in thue there i cant have my own privacy you heard the noise clearly
Stayed in August 2024
Reviewed: 31 July 2024
Jesus
United StatesRoaches on the walls, dirty room, dirty and ripped bed sheets, bad smell. We were in the room for 2 minutes and walked out and went to stay at a different motel. Worst experience ever, I asked for my mo ey back and from desk clerk refused.
Roaches on the walls, dirty room, dirty and ripped bed sheets, bad smell. We were in the room for 2 minutes and walked out and went to stay at a different motel. Worst experience ever, I asked for my mo ey back and from desk clerk refused.
Stayed in July 2024
Reviewed: 22 July 2024
Rochelle
United StatesThe whole experience was awful it felt like it was a roach motel! Rooms smelled like smoke, covers had cigarette burns and stains on them! The shower was the dirtiest and broken, you had to keep your water shoes on during a shower because I was soooo scared of touching the tub! The water wouldn’t drain! I could go on and on!
Nothing
Stayed in July 2024
Reviewed: 9 July 2024
Gilbert
United StatesThat we were not attended to about the living conditions for the 3 days I was there and I haven't heard anything about what was going to happen about my refund I paid for a room with everything and didn't get what I paid for it was very uncomfortable and you had to many people walking around in the middle of the night making all kinds of noise couldn't get a good night sleep without hearing people yelling all night
I didn't like anything about it we had to go to the restroom at the store and they couldn't fix our restroom
Stayed in May 2024
Reviewed: 7 July 2024
Alexis
United StatesThe first room I was given was dirty, I called the front office and told them about it and said the room hadn’t been cleaned before it was given to me like UMM?? They then moved to a different room which was better than then the first for sure but I cancelled my stay. Very dirty, unprofessional and rude! Do not recommend
Nothing.
Stayed in May 2024
Kandy, Sri Lanka
White Hall, USA
Wilderness, South Africa
Selemadeg, Indonesia
Yalıkavak, Turkey
Lutherstadt Wittenberg, Germany
Sofia, Bulgaria
Thakhek, Laos
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content