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  5. Reviews of Salt Lake Plaza Hotel SureStay Collection by Best Western

Reviews of Salt Lake Plaza Hotel SureStay Collection by Best Western 3 stars

122 West South Temple, Salt Lake City, UT 84101 , United States

#48 of 64 hotels in Salt Lake City

Guests' Choice

Review score

Based on 1332 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    9.3

  • Facilities

    7.9

  • Staff

    8.5

  • Value for money

    8.1

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 5 September 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Large King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I drive a pick up truck and the parking for it was less than ideal.

    Stayed in September 2025

  • Reviewed: 2 September 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Coffee wasn't so great. Pillows weren't comfortable and it would have been nice to have been notified about youth conference and getting to the hotel.

    Great location, great rate. Staff was pretty friendly.

    Stayed in September 2025

  • Reviewed: 24 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was too small

    Had a great view

    Stayed in August 2025

  • Reviewed: 5 August 2025

    7.0
    Great location
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Torn wallpaper in bathroom. No coffee machine

    Great location

    Stayed in August 2025

  • Reviewed: 4 August 2025

    9.0
    Perfect hotel room!
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Everything was great! Clean, comfortable bed, nice sheets, great location, friendly staff and perfect price!

    Stayed in July 2025

  • Reviewed: 4 August 2025

    9.0
    Nice people, cool room
    • Leisure trip
    • Solo traveller
    • Queen Rooms with Two Queen Beds - Non-Smoking
    • Stayed 5 nights

    Nice hotel, but too expensive for my budget

    Stayed in July 2025

  • Reviewed: 4 August 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The AC in the room is very noisy but can be switched off.

    This is the perfect costs efficient location if you are visiting the Salt Palace convention center. It is just around the block. The room has a desk to work, a microwave and a fridge. That's perfect for business travels. The hotel is slightly aged but functional. The breakfast offer is motel style.

    Stayed in August 2025

  • Reviewed: 3 August 2025

    9.0
    Great stay during my conference.
    • Business trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 8 nights
    • Submitted via mobile

    They need to add washers and dryers in the laundry room. Add a tv and a locking door to the bathroom in the laundry. It needs work and fresh paint and a folding table.

    Beds were comfortable and staff was helpful. Parking was easy.

    Stayed in August 2025

  • Reviewed: 3 August 2025

    7.0
    Convenient place to stay in SLC
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night

    ripped wallpaper in bathroom

    location

    Stayed in August 2025

  • Reviewed: 3 August 2025

    8.0
    Quite pricey for one night stay
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    There was creases in our bed that looks like the bed cover wasn’t changed. I called the receptionist, she asked me to go down as there was no staff or housekeeping to pick up a bed sheet.

    I love the location and the view. Lisa the staff was friendly and welcoming.

    Stayed in July 2025

  • Reviewed: 2 August 2025

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 6 nights
    • Submitted via mobile

    It was very neat and clean. The room is also very good and view of the city through the window is awesome.

    Stayed in July 2025

  • Reviewed: 29 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    I don't love the full wall mirror in the bathroom, it's not great watching yourself go to the bathroom. Need a towel hook outside the hot tub/shower, I left the towel on the edge while showering and didn't realize that the whole inside ledge would flood from the shower and everything was soaked.

    The room was nice, away from the hallway so we didn't hear other guest coming and going. It's walking distance to many attractions, Abravenal Hall, temple square, City Creek Mall, event centers.

    Stayed in July 2025

  • Reviewed: 29 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Sofabed - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    Parking expensive and getting a bit rundown

    Excellent location

    Stayed in July 2025

  • Reviewed: 27 July 2025

    7.0
    Rude person whot is supposed to help with parking issues
    • Leisure trip
    • Family with young children
    • Queen Rooms with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They charge $10 per night for parking. They gave us a parking pass that we were to scan each time we entered or left the hotel. The pass didn't work one time, so there was a number to call to get help, and they remotely lifted the gate so we could exit.. Then this morning we left at 10:50 to go home. Our parking pass didn't work again, so we called the number again to get help. The woman very rudely said that we weren't in the system and we would have to come back into the hotel to check in and then check out.. i said we never checked out, and we had until 11 A.M. to still be in the system. My husband said there was a car behind us and we couldn't come back into the hotel.. Shw kept insisting we had to come back in. Fortunately, the man in the car behind us came over and opened the gate with his pass, and we left. We won't ever go to this hotel again.

    Comfortable beds.

    Stayed in July 2025

  • Reviewed: 24 July 2025

    8.0
    Great location; good value.
    • Leisure trip
    • Couple
    • Large King Room - Non-Smoking
    • Stayed 1 night

    Hotel is a bit dated and some areas need maintenance.

    Great location; friendly staff; spacious room.

    Stayed in July 2025

  • Reviewed: 23 July 2025

    7.0
    Good
    • Leisure trip
    • People with friends
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The front desk agent who told me I couldn't get another parking pass because I didn't leave enough of a deposit and then disabled the pass I did have.

    Loved the room, the lady who checked me in was fabulous.

    Stayed in July 2025

  • Reviewed: 22 July 2025

    8.0
    Perfect for a one night stay to relax after travelling
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    No breakfast Windows not opening

    In city center big room corresponding to the offering whirlpool bath nice view on the city

    Stayed in June 2025

  • Reviewed: 21 July 2025

    7.0
    Just okay stay. I expect better condition and clear.room
    • Leisure trip
    • Family with young children
    • Queen Rooms with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not too clean

    Close to many attractions

    Stayed in June 2025

  • Reviewed: 19 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Bathtub needs re caulk. I would say get rid of single use bottles. And, a manager should be on weekend duty.

    Extremely good evening staff. I had mix up with booking service. We got it sorted, and I had a good rest.

    Stayed in July 2025

  • Reviewed: 19 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Rooms with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The staff were bordering on rude. Upon checking in, when I asked re breakfast, it was as if my question was a huge inconvenience to the lady at the front desk. Manners cost nothing and I was v disappointed to have had a rude interaction when checking in as soon as we arrived.

    The room was fab and v spacious with lovely toiletries and a great fridge size! Excellent location also and parking was super valuable to us.

    Stayed in July 2025

  • Reviewed: 13 July 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night

    I was placed next to a stairwell, and in a room with children being loud at 11pm at night above me. I also did not feel safe in my room as a woman traveling alone , being next to a stairwell. The cleanliness was not to my standard, which is disappointing since I have stayed here a few times and it has exceeded my expectations.

    I always choose this hotel to stay at when I come done to SLC. The staff is spectacular , and the location is amazing!

    Stayed in June 2025

  • Reviewed: 10 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Sofabed - Non-Smoking
    • Stayed 1 night

    Great location - in the heart of Salt Lake City. Walking distance to Temple Square. Easy parking.

    Stayed in May 2025

  • Reviewed: 8 July 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    No real breakfast available. Basically vending machine food. Room was exceptionally small. No USB ports available.

    Staff was helpful. Elevator was quick.

    Stayed in July 2025

  • Reviewed: 8 July 2025

    9.0
    Would come back here again! Great location, close to train for airport connection.
    • Leisure trip
    • Solo traveller
    • Queen Rooms with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Shower ran out of water and had to keep turning off and on (Sunday morning, July 6th, 2025). When I turned water back on, only cold water was available at a trickle.

    Very comfortable mattress.

    Stayed in July 2025

Showing 1 – 25

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