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Reviews of Extended Stay America Suites - Sacramento - White Rock Rd 2 stars

10721 White Rock Rd, Rancho Cordova, CA 95670, United States

#15 of 19 hotels in Rancho Cordova

Guests' Choice

Review score

Based on 171 hotel reviews

5.1

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    5.6

  • Location

    7.0

  • Facilities

    5.6

  • Staff

    6.6

  • Value for money

    6.0

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 29 April 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    By

    Large rooms, kind staff, and that it looks mmcvç

    Stayed in April 2025

  • Reviewed: 23 April 2025

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The first night the staff gave us a room with no air conditioning. And then after the second night, the next morning they rushed us out after we finally got a room with an air conditioner.

    The second room they gave us with the working air conditioner was nice. Big room and clean and was quiet.

    Stayed in April 2025

  • Reviewed: 27 October 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Stayed in October 2024

  • Reviewed: 3 October 2024

    6.0
    I move to another hotel and the manager was wonderful about refunding my money for some over charges
    • Leisure trip
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 7 nights

    Nothing but the staff did try to apologize for the issues, which I did appreciate.

    Did not use it but what I saw it pretty weak.

    Stayed in October 2024

  • Reviewed: 22 July 2024

    6.0
    It was ok.
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The staff was rude and not attentive. There was a lot of people hanging out in the parking lot late. Cars coming in and out all hours of the night. Quite a bit of noise

    Location

    Stayed in July 2024

  • Reviewed: 5 July 2024

    6.0
    Residential hotel type of experience, price was fine.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Some of the residents at the hotel made me feel uneasy. There was a family with a little boy who were relatively nice, but I worried for their child's safety. There was an old man on a mobility scooter staring at the child, who had been left alone, and I had to intervene and find his parents.

    Front desk attendant was nice.

    Stayed in June 2024

  • Reviewed: 13 April 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There were no USB charging outlets, no chair at desk/table area.

    Stayed in March 2024

  • Reviewed: 26 August 2023

    6.0
    Ok budget motel. Would stay again if by myself.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room needed cosmetic repairs. Old cigarette markings on the bathroom sink. Towel rack was pulled loose from the wall. Stale smoke smell in the room. Room was cheaper than Motel 6. But really I thought the price was appropriate and Motel 6 was too expensive.

    Convenient to freeway and services, food.

    Stayed in August 2023

  • Reviewed: 30 June 2023

    5.0
    it was ok
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room wasn’t clean and door was damaged

    location and amenities

    Stayed in June 2023

  • Reviewed: 2 June 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    For being a hotel that has posted signs on the property that clearly says no smoking, there were multiple cigarettes up and down the stairway/walkway to the room as well as trash just laying on the floor. Once we got into our room the first smell that greeted you was the smell of cigarettes like someone had previously stayed in the room and smoked all day inside. I had already had a migraine and this smell in the room just made for an unpleasant time that we didn't want to go back to the room and tried to find things to do all day because it was annoying not being able to breath clean air when trying to relax or sleep.

    The room was a good size and I liked that we were on the corner of the building. The parking lot was big for multiple cars, and the bed was pretty comfy. Check in was pretty easy as well.

    Stayed in May 2023

  • Reviewed: 21 May 2023

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the hotel charges $100 deposit per room that's not on booking.com so it's a surprise when you get to the hotel and they add another $100 to your bill.

    location and price

    Stayed in May 2023

  • Reviewed: 18 May 2023

    6.0
    Not happy
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was people walking around outside my room through out the night and kept me up late I couldn't sleep well

    Stayed in April 2023

  • Reviewed: 23 April 2023

    5.0
    Passable
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The people

    That's rooml

    Stayed in April 2023

  • Reviewed: 21 February 2023

    4.0
    Not well kept. Staff were hard to find and far from congenial
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dirty. Most staff not friendly

    Stayed in February 2023

  • Reviewed: 11 October 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    had roaches was dirty in the fridge and freezer

    Stayed in September 2022

  • Reviewed: 18 September 2022

    4.0
    good nights sleep.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    my feet stuck to the floor in kitchen, bathroom toilet bowl was not clean.

    Stayed in September 2022

  • Reviewed: 9 August 2025

    1.0
    Never going back
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room wasn’t clean right, there was garbage under the bed. There was roaches. The non smoking rooms smelled heavily of cigarettes.

    The staff was nice

    Stayed in August 2025

  • Reviewed: 28 July 2025

    1.0
    I will NEVER stay there again!
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was clean, however it was roach infested. They were on the floor, the wall,the table, in the shower and on the bathroom sink. Not to mention a dog barking all night long. Was told manager would call us. No call

    The location for the purpose of the trip.

    Stayed in July 2025

  • Reviewed: 11 July 2025

    7.0
    Comfortable, clean room, and loved the full kitchen.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Just experienced some minor irritants, such as remote for tv was missing (I was able to call the front desk and receive a remote, but the first two I was provided didn't work either. Finally the manager came to room and found a remote in their surplus that worked with our tv in the room--all was well after that). Another couple irritants were toilet flushing mechanism was faulty. Flush mechanism was the push button type from the top of the toilet cover. But, since push button seem to get stuck, the toilet only half flushed. So removing the top toilet cover and leaving it off, we found just pushing the flush button manually ensured our toilet flushed properly every time. And last irritant in our room had one of the kitchen cabinet doors, under the kitchen sink, not secured properly. One of the hinges came off of it's bracket, so door would not swing open properly, but almost fall off. Stayed on only by the other hinge that was holding cabinet door in place. These last two irritants were reported to front desk staff for correction, upon our checkout, so maintenance could correct, before next occupant gets checked into that room.

    Just the basics as far as complimentary breakfast is concerned - Coffee, breakfast bars and packaged muffins. No hot breakfast like other hotel chains offer, but rooms come with full kitchen, so maybe the idea is, if staying here, you could cook your own breakfast.

    Stayed in July 2025

  • Reviewed: 18 June 2025

    1.0
    Dirty I will not return
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing is available unless you ask for it and go get it yourself the floors were dirty the room wasn’t clean

    Stayed in June 2025

  • Reviewed: 11 June 2025

    3.0
    Poor
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Roaches everywhere.

    That it had a kitchen

    Stayed in May 2025

  • Reviewed: 7 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Extended Stay told me 3-5 days for my deposit to be returned.

    Everything was fine. I just haven't recieved my deposit back yet. $100

    Stayed in May 2025

  • Reviewed: 6 June 2025

    1.0
    Very poor
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 29 nights
    • Submitted via mobile

    Manager charged me 1,000 for my service dog .

    Nothing

    Stayed in June 2025

  • Reviewed: 1 June 2025

    3.0
    Dissappointed
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A/c did not work properly. Bugs on the bed. Could not check in for over 2 hours

    Stayed in May 2025

Showing 1 – 25

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