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  5. Reviews of Sheraton Indianapolis City Centre Hotel

Reviews of Sheraton Indianapolis City Centre Hotel 4 stars

31 West Ohio Street, Indianapolis, IN 46204, United States

#75 of 147 hotels in Indianapolis

Guests' Choice

Review score

Based on 287 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.3

  • Location

    9.0

  • Facilities

    7.7

  • Staff

    8.1

  • Value for money

    7.3

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 8 August 2025

    9.0
    Beautiful room and amazing view. Spectacular staff!
    • Leisure trip
    • Solo traveller
    • Traditional King Room with Adapted Tub - Mobility and Hearing Accessible
    • Stayed 1 night

    The hairs I found left in the bathroom, on the toilet and the bathtub. Also, the tub had a ring around it. May I also suggest offering free coffee as well as water, in the lobby.

    I loved the pool, I just wish it stayed open until 10pm so I could enjoy the view of the Monument and the lights. It's a beautiful location!

    Stayed in August 2025

  • Reviewed: 7 August 2025

    9.0
    Great for and Indy stay
    • Business trip
    • Solo traveller
    • Traditional King, Guest room, 1 King
    • Stayed 1 night

    The only negatives were the ongoing construction in the building and the parking garage was closed, so that I had to park around the block and lug all my bags quite a distance.

    Very nice and clean facility with lovely staff.

    Stayed in August 2025

  • Reviewed: 18 July 2025

    7.0
    Nice hotel in a great location downtown Indy.outdoor rooftop pool is a plus
    • Leisure trip
    • Couple
    • Traditional King, Guest room, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    Carpets in room Bathroom needed attention. Minor fixes Pool definitely could use some TLC. Needs More umbrellas than 4.

    Great downtown location. Rooftop pool Thurman in maintenance

    Stayed in July 2025

  • Reviewed: 10 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Traditional King, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    The air conditioner couldn't keep up with how hot it was outside

    Room was clean and comfortable

    Stayed in June 2025

  • Reviewed: 16 June 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Monument View 2 Beds, Guest room, 2 Double, City view
    • Stayed 2 nights
    • Submitted via mobile

    You can tell the site is out dated. Only the lobby and food have been updated recently. The room wouldn't cool down to below 74 degrees. There's no vent in the bathroom so it turns into sauna when you take a shower.

    Service was excellent!

    Stayed in June 2025

  • Reviewed: 31 May 2025

    7.0
    Good
    • Family with young children
    • Traditional King, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Pricey out of date and should be a free breakfeast..

    Great location Staff was awesome.

    Stayed in May 2025

  • Reviewed: 21 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Monument View King, Guest room, 1 King, Monument Circle view
    • Stayed 1 night
    • Submitted via mobile

    The bathtubs are glissy and almost fell while taking a shower

    Super comfy beds and nice view in the town.

    Stayed in April 2025

  • Reviewed: 26 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Traditional 2 Beds, Guest room, 2 Double
    • Stayed 2 nights
    • Submitted via mobile

    Parking garage was under renovation.

    The location, very clean & great staff

    Stayed in April 2025

  • Reviewed: 25 April 2025

    9.0
    Fantastic place to stay in the heart of downtown
    • Business trip
    • Solo traveller
    • Monument View 2 Beds, Guest room, 2 Double, City view
    • Stayed 2 nights
    • Submitted via mobile

    Nothing!

    The view from my room was incredible! My room was very comfortable and the staff were accommodating!

    Stayed in April 2025

  • Reviewed: 3 February 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Traditional 2 Beds, Guest room, 2 Double
    • Stayed 1 night
    • Submitted via mobile

    We were in town for the Royal Rumble and every hotel in the area almost tripled the normal rates.

    Location was great and the staff was friendly and helpful.

    Stayed in February 2025

  • Reviewed: 29 October 2024

    7.0
    Fix Your A/C Units
    • Business trip
    • Solo traveller
    • Monument View King, Guest room, 1 King, Monument Circle view
    • Stayed 3 nights
    • Submitted via mobile

    The A/C unit I'm room 1901 sounds like a garbage truck. Mentioned multiple times and they never sent anyone to fix it. The A/C worked but you can tell the sound wasn't normal it was very loud, like something internal was going on, hard to sleep.

    The location and facilities

    Stayed in October 2024

  • Reviewed: 14 October 2024

    8.0
    Great Downtown Stay
    • Leisure trip
    • People with friends
    • Monument View 2 Beds, Guest room, 2 Double, City view
    • Stayed 1 night
    • Submitted via mobile

    The parking garage is closed for construction and there was no mention of this when booking or on Sheraton’s website.

    Rooms were very quiet and the beds were comfortable. Nice walking distance from Lucas Oil Stadium.

    Stayed in October 2024

  • Reviewed: 9 September 2024

    7.0
    Parking was a nightmare
    • Leisure trip
    • People with friends
    • Traditional 2 Beds, Guest room, 2 Double
    • Stayed 1 night
    • Submitted via mobile

    Parking was an absolute mess. There were no warnings before getting there. Huge inconvenience, especially when I called the week prior to ask about parking and nothing was ever mentioned. Letting us know would have helped with preplanning

    Beds were comfortable breakfast was great

    Stayed in September 2024

  • Reviewed: 7 September 2024

    9.0
    Excellent stay w/rooftop pool
    • Leisure trip
    • Family with young children
    • Traditional 2 Beds, Guest room, 2 Double
    • Stayed 1 night
    • Submitted via mobile

    The halls being way to cold

    Rooftop pool

    Stayed in September 2024

  • Reviewed: 22 August 2024

    8.0
    I will definitely stay at the Sheraton again
    • Business trip
    • Solo traveller
    • Traditional Double Room with Two Double Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    I was next to the elevator, it makes constant noises.

    After a long day, I was greeted with a smile, quickly processed and given a complimentary breakfast. I loved that.

    Stayed in August 2024

  • Reviewed: 13 July 2024

    8.0
    Warm hospitality in downtown Indy
    • Leisure trip
    • Couple
    • Traditional 2 Beds, Guest room, 2 Double
    • Stayed 1 night
    • Submitted via mobile

    The decor and fixtures could use a refresh, but the incredible staff make up for it and give that place sparkle. The hotel personnel are kind, polished, professional, and polite. I also appreciated the fast check in process. Rooftop pool with amazing view was an unexpected bonus. Hotel is in a great location. Whole Foods within walking distance. Tea and coffee maker in the room was also a nice convenience.

    Stayed in July 2024

  • Reviewed: 9 July 2024

    7.0
    Great stay with friendly helpful staff
    • Leisure trip
    • Family with young children
    • Traditional 2 Beds, Guest room, 2 Double
    • Stayed 2 nights
    • Submitted via mobile

    Valet had to park the car a few blocks away due to construction.

    Location and outdoor rooftop pool

    Stayed in July 2024

  • Reviewed: 1 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Extra $44 for parking. No free breakfast. Garage was being remodeled so everyone had to use valet, which was confusing to figure out. Had to call the hotel to understand what to do. On site restaurant was very expensive for small portions. We were the first to arrive and it took over an hour to get our food with hardly anyone there.

    Roof top pool was nice. Nice view. Within walking distance to everything. Nice gym.

    Stayed in June 2024

  • Reviewed: 1 July 2024

    7.0
    All and all, it served the purpose, and was a decent price. Just not the 4 star experience I was expecting from a downto
    • Leisure trip
    • Family with young children
    • Traditional 2 Beds, Guest room, 2 Double
    • Stayed 3 nights
    • Submitted via mobile

    The only option to park is valet. Making it inconvenient if you left something in your car. However, they did let us know to request the car 20-25 minutes before we were ready, and we rarely had to wait when doing that. Front desk staff was not familiar with local places to eat, or even some of the streets around. Our toilet stopped up at 11:30pm the 2nd night. They had to move us rooms, which was good. However, the thermostat in the 2nd room was barely working, and they didn't offer a solution. They also only offered 2 double beds, instead of 2 queens. That's pretty tight for 2 people in one bed. The pool is was nice, which is why we chose this hotel. It is old though.

    Lots of good places to eat with in walking distance.

    Stayed in June 2024

  • Reviewed: 29 June 2024

    7.0
    It was fine,
    • Leisure trip
    • People with friends
    • Traditional 2 Beds, Guest room, 2 Double
    • Stayed 1 night
    • Submitted via mobile

    The valet only option. Also the restaurant staff was pretty terrible at 9:30 when we went to get dessert and drinks. Seemed bothered we were there even though they did not close until 11

    Downtown

    Stayed in June 2024

  • Reviewed: 16 May 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Traditional 2 Beds, Guest room, 2 Double
    • Stayed 1 night

    stayed last minute and it was perfect.

    Stayed in March 2024

  • Reviewed: 10 May 2024

    9.0
    short but nice
    • Business trip
    • Solo traveller
    • Traditional Double Room with Two Double Beds - Hearing Accessible
    • Stayed 1 night

    couldn't turn the fan off and heat up

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Traditional 2 Beds, Guest room, 2 Double
    • Stayed 1 night
    • Submitted via mobile

    For the price breakfast should be included as the only bonus was you could have an omelet made.. most places I've stayed breakfast is included.. it can be included at no extra charge so I just missed that but none the less for the price and the breakfast style it should just be like the normal... They have space that they could offer a side breakfast cafe in the steakhouse mornings for some that may want something else... Either way enjoyed the stay

    Excellent location to most things definitely in walking distance

    Stayed in May 2024

  • Reviewed: 26 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Traditional 2 Beds, Guest room, 2 Double
    • Stayed 1 night
    • Submitted via mobile

    I liked the parking in the lot

    Stayed in March 2024

Showing 1 – 25

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