Reviews of Romer Hell's Kitchen 4 stars

Dear Efrat, We agree that our colorful neighborhood is known for its cozy restaurants and entertainment, and it is wonderful to hear how much you enjoyed exploring the area! We are also delighted you enjoyed your stay, and that our devoted associates took great care of you. We will certainly share your praises with them. It was a pleasure hosting you, and we look forward to your next stay at Romer Hell's Kitchen. Take care, Barb Christoph Managing Director

Dear Efrat, We agree that our colorful neighborhood is known for its cozy restaurants and entertainment, and it is wonderful to hear how much you enjoyed exploring the area! We are also delighted you enjoyed your stay, and that our devoted … Show more

Dear Nadjib, We are delighted to know that you had an excellent stay and enjoyed our convenient location and the comfort of your room to the cleanliness and overall atmosphere. It’s especially wonderful to hear that Joyana made such a positive impression with her professionalism; we’ll be sure to share your compliments with her, as recognition like this means a lot to our team. Knowing that your stay felt perfect is the greatest reward we could receive, and we look forward to welcoming you back to Romer Hell's Kitchen for another seamless and memorable visit. Take care, Barb Christoph Managing Director

Dear Nadjib, We are delighted to know that you had an excellent stay and enjoyed our convenient location and the comfort of your room to the cleanliness and overall atmosphere. It’s especially wonderful to hear that Joyana made such a posit… Show more

Dear Leona, We are delighted to hear that you enjoyed our central location, which makes it easy to get around and experience the best of the area. It’s also great to hear that the convenience of having ice and fresh water so close to your room added to the comfort of your stay. We’re glad these small details made a positive difference. Thank you for your kind words, and we look forward to welcoming you back to Romer Hell's Kitchen for another enjoyable visit soon. Take care, Barb Christoph Managing Director

Dear Leona, We are delighted to hear that you enjoyed our central location, which makes it easy to get around and experience the best of the area. It’s also great to hear that the convenience of having ice and fresh water so close to your r… Show more

Dear Sophie, We agree that our colorful neighborhood is known for its cozy restaurants and entertainment, and it is wonderful to hear how much you enjoyed exploring the area! We are also pleased to know how much you liked your guest room and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you for your recommendation to our future guests, and we look forward to your next stay at Romer Hell's Kitchen. Take care, Barb Christoph Managing Director

Dear Sophie, We agree that our colorful neighborhood is known for its cozy restaurants and entertainment, and it is wonderful to hear how much you enjoyed exploring the area! We are also pleased to know how much you liked your guest room a… Show more

Dear Shaunak, We are glad our location was convenient for everything you wanted to do on this visit. However, we do apologize for the delay you experienced with your room at check-in. While our team strives to have all rooms ready promptly after the check-in time, there are occasions when high occupancy or unexpected circumstances can cause delays, and we’re sorry this impacted your arrival. Your feedback is very important and will be shared with our housekeeping and front desk teams to ensure we improve consistency in preparing rooms on time. We truly value your understanding and are grateful for your patience. We look forward to welcoming you back soon for an even smoother and more enjoyable experience. Take care, Barb Christoph Managing Director

Dear Shaunak, We are glad our location was convenient for everything you wanted to do on this visit. However, we do apologize for the delay you experienced with your room at check-in. While our team strives to have all rooms ready promptly … Show more

Dear Martyna, It is wonderful that you enjoyed our comfortable spaces and spacious accommodations, and we are thrilled you found our location to be convenient. However, we are sorry for the difficulties you experienced with the air conditioning unit during your stay. While we are glad our staff attempted to resolve this concern, we regret knowing about the issues that persisted and inconvenienced you. We will look into this further to make sure we are actively working on our maintenance routines so any existing problems are addressed thoroughly. Thank you for your patience and for staying at the Romer Hell's Kitchen; we hope to welcome you back for a more gratifying stay in the future. Take care, Barb Christoph, Managing Director

Dear Martyna, It is wonderful that you enjoyed our comfortable spaces and spacious accommodations, and we are thrilled you found our location to be convenient. However, we are sorry for the difficulties you experienced with the air conditio… Show more

Dear Eva, While we are glad you liked our overall rooms and the friendly staff at our cafe, we are sorry for not meeting your expectations with the breakfast and some aspects of your room. Your feedback is valuable to us and will be reviewed suitably as we aim to enhance our guest experience in all areas of our hotel. We are especially disappointed to learn about our service shortfalls during your stay. This will be taken up with our entire staff, particularly our front desk team, to ensure consistency and attentiveness in our delivery going forward. Thank you for your evaluation, and we hope you will allow us another chance to make a favorable impression in the future. Take care, Barb Christoph, Managing Director

Dear Eva, While we are glad you liked our overall rooms and the friendly staff at our cafe, we are sorry for not meeting your expectations with the breakfast and some aspects of your room. Your feedback is valuable to us and will be reviewe… Show more

Dear Bonnie, We appreciate your gracious rating and are glad you rested well in our comfortable accommodations. However, we are sorry for missing the mark with our housekeeping service and for any unpleasant interaction you had with our front desk staff. We will be addressing these concerns with the appropriate teams to ensure such instances are not repeated and that we are actively working to improve our services in these areas going forward. Thank you for selecting the Romer Hell's Kitchen for your stay, and we hope you will revisit so we can make your next visit exceptional in every way. ​Take care, Barb Christoph, Managing Director

Dear Bonnie, We appreciate your gracious rating and are glad you rested well in our comfortable accommodations. However, we are sorry for missing the mark with our housekeeping service and for any unpleasant interaction you had with our fro… Show more

Dear Helen, We are pleased our ideal location worked well for your plans and that you enjoyed our spacious accommodations. However, we are sorry for not meeting all of your expectations and for some noise disturbances that impacted your time with us. Please know our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we are continually working to improve, and we are glad you chose to stay at the Romer Hell's Kitchen. We look forward to hosting you again so we can provide the flawless visit you expected. ​Take care, Barb Christoph, Managing Director

Dear Helen, We are pleased our ideal location worked well for your plans and that you enjoyed our spacious accommodations. However, we are sorry for not meeting all of your expectations and for some noise disturbances that impacted your tim… Show more

Dear Appleton, Thank you so much for sharing your wonderful feedback. We are thrilled to hear that you had such a positive experience with us and that our location added to the enjoyment of your stay. Being so close to Central Park for morning runs, as well as nearby tourist attractions and the subway, truly makes exploring the city both convenient and enjoyable. It’s also great to know that you found our hotel lovely and our staff friendly, as providing warm hospitality and a welcoming atmosphere is something we take pride in. We will certainly share your praises with them. It was a pleasure hosting you, and we look forward to your next stay at Romer Hell's Kitchen. Take care, Barb Christoph Managing Director

Dear Appleton, Thank you so much for sharing your wonderful feedback. We are thrilled to hear that you had such a positive experience with us and that our location added to the enjoyment of your stay. Being so close to Central Park for morn… Show more

Dear Syed, We are pleased to know that you enjoyed our central location in Midtown’s Hell’s Kitchen neighborhood, with its many restaurants, food options, and convenient access to parking garages and popular tourist spots. However, we are sorry to hear that certain aspects of your stay did not meet your expectations. We appreciate your comments regarding the cleanliness, the difference in room size perception, and the lighting in both the hallways and rooms. Your feedback is valuable, and we will review these points with our team to make improvements where possible. It was a pleasure having you as our guest, and we hope to see you again soon at Romer Hell's Kitchen. Take care, Barb Christoph Managing Director

Dear Syed, We are pleased to know that you enjoyed our central location in Midtown’s Hell’s Kitchen neighborhood, with its many restaurants, food options, and convenient access to parking garages and popular tourist spots. However, we are s… Show more

Dear Neil, We agree our colorful neighborhood is known for its cozy restaurants and entertainment, and it is wonderful to hear how much you enjoyed exploring the area! We are also delighted to hear that you enjoyed the comfort and quiet of our accommodations and the ambiance of the property. Additionally, we appreciate your note regarding concierge support. Your feedback is valuable, and we will review how we can better assist our guests with recommendations and guidance during their stay. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again at Romer Hell's Kitchen. Take care, Barb Christoph Managing Director

Dear Neil, We agree our colorful neighborhood is known for its cozy restaurants and entertainment, and it is wonderful to hear how much you enjoyed exploring the area! We are also delighted to hear that you enjoyed the comfort and quiet of … Show more

Dear chie, We are so glad to hear you enjoyed our convenient location as well as the quality of the in-room amenities provided; we’re pleased these small details added to your stay. However, we’re sorry to hear that the lack of a microwave was a disappointment. While our rooms don’t currently include them, our team is always happy to assist with heating needs and can guide you to available options during your visit. Your feedback is valuable as we continually look for ways to make our guests’ stays even more comfortable. We hope to have the chance to welcome you back to Romer Hell's Kitchen for an even better experience. Take care, Barb Christoph Managing Director

Dear chie, We are so glad to hear you enjoyed our convenient location as well as the quality of the in-room amenities provided; we’re pleased these small details added to your stay. However, we’re sorry to hear that the lack of a microwave … Show more

Dear Emma, We are delighted to know that you enjoyed the size and décor of your room, as well as the overall style of the hotel. It’s wonderful to hear that our location worked well for you and that you appreciated the little extras such as the complimentary bikes, ice machines, and water stations on each floor. Our team takes pride in offering friendly and welcoming service, so your kind words about our staff mean a lot. We’re also glad you had a restful sleep on our beds and pillows, as comfort is so important to us. Thank you again for taking the time to write about your time at Romer Hell's Kitchen. We look forward to seeing you again soon! Take care, Barb Christoph Managing Director

Dear Emma, We are delighted to know that you enjoyed the size and décor of your room, as well as the overall style of the hotel. It’s wonderful to hear that our location worked well for you and that you appreciated the little extras such as… Show more