Overall great experience!

Stayed in August 2025

Staff that was holding luggage after checkout was very aggressive about getting tips. We have provided a decent tip after dropping off bag, and apparently same was expected when picking up the luggage. When no tip was provided when picking up the luggage, staff were very rude.

Close to all major sightseeing attractions in NYC.

Stayed in September 2025

Nothing

Great location, amazing staff and service. Loved everyyhing

Stayed in August 2025

My stay at the hotel was truly excellent, nothing to say about the location, the comfort of the room, the cleanliness, the professionalism of the receptionist Joyana. A perfect stay.

Stayed in August 2025

The central location and ice and fresh water were very close to our room.

Stayed in August 2025

Nothing!

Excellent location, staff and super comfortable room

Stayed in August 2025

Although the location was convenient, the neighborhood was very noisy. The air conditioning was loud and emitted a very unpleasant odor. We reported the issue to the staff, who promptly disinfected the unit. This provided some temporary relief, but the smell returned later, suggesting that the entire AC system likely needs thorough maintenance or repair.

Spacious room and great location, just steps from the metro station. Lovely, large lobby perfect for relaxing.

Stayed in August 2025

No coffee pot in the room. Front desk Staff was not very helpful. Needed deep cleaning. Especially the lobby and front of hotel. Price was too expensive. I would have liked adjoining rooms.

The room was nice size.

Stayed in August 2025

Very thin walls. Couple hear arguments/duscussions going on next door. Water machine overflowing and difficult to use.

Great location, especially to the subway. Very quiet despite the busy location. Great room size, but I did pay for it.

Stayed in August 2025

All good

Lovely hotel, friendly staff, great location (morning runs in Central Park, close to all tourist things plus subway)

Stayed in August 2025

The hotel was not the cleanest even though I have seen worse. Rooms looked bigger in the photos than what it really is. The hallway was very dark and the rooms in general I felt was not lighted enough.

Location was perfect. It's in the heart of midtown in the Hell's kitchen neighborhood. Walking distance to most of the tourist spots with great restaurants nearby. Lots of great food options for the guests. The hotel had many parking garages nearby which worked out in my favor as I drove to NYC.

Stayed in August 2025

Lacks concierge support for visitors.

Great location. Rooms are so comfortable and quiet. Lots of character.

Stayed in August 2025

No microwave :(

The location is great. The shampoo, conditioner, and body wash was actually great too.

Stayed in August 2025

Size and decor of room. Decor of whole hotel. Location was good. Nice touch to have free bikes. Ice machines and water station on each floor . Friendly staff. Really comfy beds and pillows

Stayed in August 2025

Nothing on the bar fridge and nowhere to make tea or coffee in your own room. Glasses would have been much nicer than plastic cups

Provided what we needed and the location was fairly central

Stayed in August 2025

Best location, beautiful, clean & comfortable room. Friendly staff

Stayed in May 2025

Missing a kettle and a coffee in the room

Very welcoming and explicative staff. Great the QR code to know the neiborghood and the bike service and the gym collaboration. Room is spacious and very clean.

Stayed in August 2025

There are big AC units outside the building. When you stay at lower floors, you hear a whinning noise which is disturbing at night.

Very close to Times Square and theaters. The staff were very friendly and helpful.

Stayed in August 2025

We were a family of 4. The room was clean, spacious and quiet. The beds were very comfortable. The location is excellent. There are many restaurants, supermarkets and everything you need nearby. The staff was very friendly and helpful. We enjoyed a voucher from the hotel for two hours of cycling in Central Park and free entrance to the gym near the hotel. We would be happy to stay again.

Stayed in August 2025

Cannot think of something

Very convenient location in terms of subway but also many many options for food and drinks. Hotel and room were very clean and everyone super polite and helpful. They have appliances for ice and water at every floor to refill your bottles and it is water you actually enjoy drinking. At the lobby there are some open spaces with chess and other games you can use, or bring food from outside to eat. Overall a very good option for me, definitely would stay there again.

Stayed in August 2025

Shower curtain gave an unpleasant smell. When we mentioned to front desk, they took care of it very friendly and from then on there was nothing to complain about. In case of future renovation, would be great to consider changing to wooden/tiled floor. But thats common to have carpets in the States.

Location to Subway was superb! From/to JFK easy access by subway and airtrain. Coffee shop very convenient and great coffee, as well as some pastry. Very friendly staff. Room size was enough for parents and two teenagers.

Stayed in August 2025

Hotel room small for two double beds but that’s what you get in NY.

Location was great for all Manhattan attractions.

Stayed in July 2025

No restaurants in hotel but lots of local options nearby.

Great location for restaurants and shows. Piano bar off lobby.

Stayed in August 2025

Great stay. Staff is very friendly and the hotel is very clean and in such a perfect location to make seeing NYC so easy. Close to many subway lines. Close to Times Square, etc, and close to many great restaurants in Hell’s Kitchen and other areas. I will stay here again!

Stayed in August 2025