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  5. Reviews of Red Roof Inn Rochester - Airport

Reviews of Red Roof Inn Rochester - Airport 2 stars

155 Buell Road, Rochester, NY 14624, United States

#33 of 34 hotels in Rochester

Guests' Choice

Review score

Based on 372 hotel reviews

4.3

Score breakdown

  • Cleanliness

    5.1

  • Comfort

    5.2

  • Location

    6.0

  • Facilities

    5.0

  • Staff

    6.3

  • Value for money

    5.2

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 17 July 2025

    5.0
    Passable
    • Solo traveller
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dingy

    Everything worked ok

    Stayed in July 2025

  • Reviewed: 5 July 2025

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Superior King Room – Non-Smoking
    • Stayed 1 night

    Very dirty - hair in shower, beds poorly made, mud/excrements on bed frame. Seriously poorly cleaned in all regards

    Convenient location

    Stayed in July 2025

  • Reviewed: 7 June 2025

    5.0
    As a woman traveling alone I wouldn't recommend it.
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I didn't feel safe in the area. I paid more than what it was worth for 2 nights.

    The location isn't the best. The facilities have seen better days. The towels are thin and cheap, as is the bedding. The mattress is sub-par. The window had a crack and a hole in it. However, it was clean and the staff was very attentive and kind. I had to book at the last minute the day of because my VRBO cancelled due to flooding in the unit. So I paid a high price for the room and it wasn't the quality I would have liked. But I was in town for my son's college graduation so I had limited choices. The worst part was that someone set off the fire alarm with a smoking waffle iron, before 6am and it lasted a good 10 minutes. The staff really was polite and welcoming.

    Stayed in May 2025

  • Reviewed: 6 February 2025

    5.0
    Great service
    • Leisure trip
    • Couple
    • Queen Room with One Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing really

    Clean

    Stayed in February 2025

  • Reviewed: 9 November 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room with One Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast could have been elsewhere and not in the foyer of the entrance of the building. Also, there could have been cleaner floors and bathroom and blankets. also, the TV didn't work that great and the lights Flickered

    The heat in the room worked well and the curtains are thick which I like no one can see through them.

    Stayed in November 2024

  • Reviewed: 5 November 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Some people was playing on my door the towels was stained and so was the bed

    Staff was chill

    Stayed in October 2024

  • Reviewed: 20 October 2024

    3.0
    A have-to stay
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds – Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    smelly, ice machine dirty like landfill, mold throughout the building, dirty air in the room, broken bedsheets and still $120 USD per night

    The location and parking lot was ok

    Stayed in September 2024

  • Reviewed: 9 October 2024

    3.0
    Poor
    • Business trip
    • Couple
    • Standard Queen Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not much

    Not much

    Stayed in October 2024

  • Reviewed: 3 October 2024

    3.0
    My five hour stay only required a bed and shower... the towels were DISGUSTING and FILTHY
    • Business trip
    • Solo traveller
    • Queen Room with One Queen Bed - Non-Smoking
    • Stayed 1 night

    Bath towels we dirty, they were folded soiled side in as not to appear FILTHY. Carpets and floors throughout the property are in need of DEEP CLEANING Appliances were marginal at best. This facility is wonton for renovation. I felt only marginally safe. The door appeared to have been forced open in the past, leading me to speculate nefarious activities had been conducted.

    Bed and shower were adequate. I was traveling alone, so the two Queen beds gave me a choice of firmness.

    Stayed in October 2024

  • Reviewed: 11 September 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Queen Room with One Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was really noisy especially with the roads near by and people outside as well either talking to loud or yelling at eachother as smelling w**d and cigarettes that people were smoking outside and in general my room wasn’t terrible but just not clean like towels were stained and sheets were stained and not clean as well as the bathroom shower and floors being dirty.

    It wasn’t a far drive from everthing and it was really easy to get to and from places.

    Stayed in September 2024

  • Reviewed: 5 September 2024

    5.0
    Acceptable in a pinch!
    • Leisure trip
    • Couple
    • Queen Room with One Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bedding sheets n covers were not cleaned well but staff gave us new!

    Cheap price, last minute booking availability, staff was personable and friendly

    Stayed in September 2024

  • Reviewed: 21 August 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Room with One Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dirty restroom

    Stayed in August 2024

  • Reviewed: 8 August 2024

    3.0
    Never again
    • Solo traveller
    • Queen Room with One Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Tv didn’t work. Linens were in short supply. Very noisy rooms. a/c wouldn’t adjust

    Nothing

    Stayed in August 2024

  • Reviewed: 21 July 2024

    5.0
    Well when I did not have hot water they did so it was worth it but I hope I never have to go back
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It seemed real dirty and run down everything felt dirty happy it was only an overnight

    The location is good and staff is friendly they opened all new sheets pillowcases and towels for me

    Stayed in June 2024

  • Reviewed: 29 June 2024

    5.0
    The outside looks great, the inside is a different story.
    • Business trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    The room was not cleaned. I had to ask for bed covers to make the bed myself and dirty towels were still in the bathroom. I had to ask for clean towels. Staff, after a long wait, finally brought me 2 towels.

    The price was good and the staff was friendly.

    Stayed in June 2024

  • Reviewed: 18 June 2024

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds – Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I waited 15 minutes trying to check in because no one was at the front desk nor a sign stating they’d be right back. There was no toilet paper at all in our room or wash cloths which we thought should have been already in the bathroom. Booked a disability room but was put on the 2nd floor with no elevators offered. Receptionist was rude got onto us for parking in a handicapped parking spot without bothering to even look at the license plate on the car that shows handicap. Just wasn’t pleased with the treatment The beds were uncomfortable as well. We were here due to a family member passing away stressing over a room really sucked.

    The only think I liked was the fact my room smelt like bleach when I walked in meaning at least it was clean.

    Stayed in June 2024

  • Reviewed: 18 December 2023

    4.0
    Disappointing
    • Family with young children
    • Queen Room with Two Queen Beds – Disability Access – Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    They staff and how the lack cleaning my room.

    Location

    Stayed in November 2023

  • Reviewed: 17 December 2023

    3.0
    It was not a good space, staff lied and never did what they say they was gonna do.
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff lied and they didn’t clean the room when asked.

    The location was decent

    Stayed in November 2023

  • Reviewed: 4 December 2023

    5.0
    Passable
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds – Non-Smoking
    • Stayed 1 night

    there was a lot of nosie around the room not sure what was it but did not fill safe .

    the room was clean and upto expectations.

    Stayed in November 2023

  • Reviewed: 5 November 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds – Non-Smoking
    • Stayed 1 night

    The facility was extremely dated. My room smelled like smoke. The smoke detector had been pulled out of the ceiling. My room did not have any cups or glasses for water or coffee. There was no coffee machine.

    Stayed in November 2023

  • Reviewed: 1 November 2023

    4.0
    Never go again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds – Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Very dirty and bad smell.

    Building looks nice.

    Stayed in October 2023

  • Reviewed: 24 October 2023

    3.0
    Worse hotel stay I've ever stayed in...the rooms looks nothing like the photos on website!!
    • Solo traveller
    • Queen Room with One Queen Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The hallway was dirty, the room smelled old. I had to go buy plug inns to give the room a good smell because i couldn't get my money back for the room...The comforter was so thin like a sheet..they left dirty towels in the bathroom..and you have to flush the toilet twice for it to go completely down...smh! Never stay there again!

    Stayed in October 2023

  • Reviewed: 22 October 2023

    3.0
    Poor
    • Business trip
    • Group
    • Queen Room with Two Queen Beds – Non-Smoking
    • Stayed 1 night

    No one was at reception when we arrived--it took a while to raise a clerk who then took a long time to check us in. The hallway was pretty dirty and smelled like pot but the room wasn't visibly dirty. There was a lot of noise from the room across the hall -- screaming, dogs, etc. -- but I got some sleep. The big problem was no blankets and it was cold.

    Needed a cheap place near the airport so I booked without much research. Then I read previous reviews while waiting for my flight and my expectations were pretty negative. Let's say it lived up to those expectations.

    Stayed in October 2023

  • Reviewed: 5 October 2023

    4.0
    Never again!
    • Leisure trip
    • Solo traveller
    • Superior King Room – Non-Smoking
    • Stayed 1 night

    Very sketchy place. Did not feel very safe. Luckily I was traveling alone and not with any family members as we would have not stayed here once I seen this place. The floor in the room did not feel clean. There was liquid coming up from the bathroom floor. The whole place did not feel right and was dark and dungy. The couple in the room next to me kept me up all night partying and slapping skin. Gross.

    Location was good.

    Stayed in October 2023

Showing 1 – 25

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