Friendly & helpful people, spotlessly clean, lovely breakfast, spacious comfortable room, lovely location.

Stayed in June 2025

Prime location

Stayed in March 2025

More electrical outlets would be helpful.

Classic, timeless atmosphere. Very quiet rooms with comfortable bed. Room is large. Neland at the front desk was extremely helpful with directions and the best ways to see certain attractions around town. Loved the parking situation.

Stayed in January 2025

Really wanted a kettle in our room but was kindly brought hot water when we asked.

Location lovely

Stayed in October 2024

We loved the location

Stayed in October 2024

Nothing

I made a mistake and booked the wrong day and they still looked out for me

Stayed in August 2024

The experience with the false fire alarm that kept us up most of the night.

Location, comfortable. We enjoyed a good dinner at Paulette and drinks at the rooftop bar.

Stayed in July 2024

The parking

The environment and service were. exceptional

Stayed in May 2024

Great location on quiet Mud Island, but close to downtown, Beale Street and other sites. Excellent food at Paulette’s and drinks at the top floor Terrace Bar overlooking the Mississippi. Staff was friendly and professional.

Stayed in April 2024

It was a little pricey.

Wonderful quite beautiful location. Staff were all very friendly. Breakfast was very good. I would definitely stay again.

Stayed in March 2024

Perhaps could do with a little update but that being said we enjoyed our stay.

The comfort of the hotel was impressive! We enjoyed breakfast it was delicious and staff were friendly and helpful.

Stayed in November 2023

No

Everything! Where it was, the staff, facilities, food, drink.

Stayed in September 2023

Air conditioning was extremely loud.

Excellent breakfast , the staff were so friendly and helpful.

Stayed in September 2023

The bed wasn't that comfortable. Noisy airconditioning.

Very nice hotel, well located. Very warm welcome with glass of champagne. Staff was super!

Stayed in September 2023

Would have liked a walk-in shower.

Most everything.

Stayed in September 2023

There is nowhere else I would stay in Memphis. This small European-style hotel was a relief to return to after visiting the sites in downtown Memphis. The room was not large, but very clean and comfortable. Parking was easy. The neighborhood was very pretty and calm. Breakfast is included so we ate breakfast there every morning. It's not a buffet, we chose off the menu and our server was delightful. Actually, all of the staff that we encountered were friendly and professional.

Stayed in September 2023

Beautiful over looking the Mississippi River

Clean Very pleasant and helpful people

Stayed in June 2023

n/a

Lovely quiet location with great views of the river. Rooms are very clean, comfortable and spacious and the daily breakfast was also fantastic. staff were among the friendliest I’ve ever met at a hotel.

Stayed in June 2023

loved all of it !!

Stayed in May 2023

I would have liked the option of coffee in the room since I slept through breakfast and also potential room service that evening but I would love to stay again.

I slept through breakfast, but the menu looked fabulous. The location, champagne upon arrival, helpful kindness of staff, quaint things like library setting when I got off the elevator, chocolates waiting on the table in my room, these things were little details that I loved. The river view coupled with the walkable neighborhood was to die for.

Stayed in May 2023

Tara front desk!!! the rooms and location all a ten plus!

Stayed in January 2023

The housekeeping needed more attention to detail. We found several long strands of hair in the tub and in several places on the bathroom floor. The curtains had what appeared to be stains on them and there were paint patches on the walls. For the cost, I would have expected they inspect the rooms closer and replace and repair items so they are not noticed by guests. The thermostat wasn't properly functioning, and we were either too hot or too cold. The property itself is very nice, but some updating of the menu and more attention to the details in the rooms would have gotten a higher rating.

I liked the idea of a full breakfast menu included. The breakfast was very restrictive and did not offer vegan protein options, as a lot of progressive restaurants currently offer. For the price, I hoped they would offer substitutes and I called ahead to plan. They do not currently have vegan/vegetarian meat subs, so we did not get the value of breakfast included as would meat eaters (traditional bacon and sausage only). For the price and considering the quaintness of the hotel, I honestly expected an accommodation. Overall, the location is great and the quaintness won us over. We had massages just steps away from the lobby at Harbor Town Spa and the price and services were excellent.

Stayed in January 2023

Paulette's filet mignon!! YUM!!!

Stayed in November 2022

Your breakfast is provided by Paulettes wonderful restaurant. Anastasia, was the best server - reactive kind, considerate. There are three restaurants on the property, and they are all good! Paulette's, Tugs, the Terrace - what are you in the mood for, Nicole, Jamaya, Chris, Scott, Jasmine - fabulous wait staff. Food was excellent, the environment is perfect for relaxing. Turn down service is a fine port and chocolate. EVERYONE was smiling and kind, everyone. From desk staff to maintenance, to our housekeepers - the best way to wakeup is with a smile and morning hello fro the greatest staff.

Stayed in November 2022