The room itself was just okay, it was very tired and not the same quality I’m used to for a Rui hotel. I thought it would have been a higher quality, especially for an ocean view room and the room rate.

The location of the hotel was perfect, a pickup point directly outside the hotel for Get My Guide tours, the food and staff were lovely.

Stayed in August 2025

We spent so much time at the front desk trying to get the room we paid for, which I put in requests for ahead of time. We had to stay in a room we did not like for one day. Moving all our stuff to a better view room the 2nd day, which was very annoying. No other concessions were made. The birds ate my food when I went to grab a fork. Don't eat outside. Many foreign tourists staying there were not friendly and inconsiderate. There was a blond long hair in my pasta I ordered at the outdoor bar where we ate while waiting for our room. They reluctantly refunded my money. I saw the front desk manager made a family pay for an additional room because they had a 1 year old not on the roster. They should have accomdated them in their current room. These rooms are not cheap. It was heartbreaking to see, when they know they were in a bind and took advantage of them. At the beach, it closes so early, you won't have a seat to watch the sunset. They make you get up and remove chairs at 5:30. Pool also closes at 6. Why so early? This experience definitely put a damper on our trip experience.

Not much. It didn't meet my expectations. The breakfast was doable and was convenient to not have to go out to get something. Did not pay for their dinner.

Stayed in July 2025

There should be more beach chairs and umbrellas.

Stayed in August 2025

The thermostat in our room was set at a very low temperature (about 66 degrees Fahrenheit--but in Celsius so we had to keep making the conversion) so we thought it was broken. We complained the first day but it wasn't until the second day that we were told that guests cannot control the room temperature so we had to turn it off at intervals just so we didn't freeze. This was handled very poorly by the desk agents and all they offered us were more blankets! If you like it freezing cold in the room this is the place for you.

The hotel is beautiful, well appointed and in a great location. The buffet breakfast was amazing! Also, we liked the fact that there were beach chairs and umbrellas available for free for hotel guests.

Stayed in August 2025

The smell of the room

Location, ocean view

Stayed in August 2025

Beds were doubles which as a bit small for an adult and child to share. Front lobby is always congested with parked cars

Closely located to restaurants and convenience store. Property itself has a nice pool and eating area. Food portions at the pool area bar were really good for the price you pay.

Stayed in July 2025

We went to the pool as we arrived.i was admiring how beautiful the hotel is when I slipped on a dog poop .the left the hotel and the poop was still there.Later that night I was going to make a coffee in the room and there were 2 or 3 cups next to the coffee machine and all three were dirty with coffee...this is a observation no a complaint I REALLY LOVE THE HOTEL AND I WILL BE BACK IN A FUTURE...

Hotel has great atmosphere,nice place, beautifull pool and amazing breakfast,nice gym and the bar lobby great 👍, the beach right in front 😀 love it . location is good..really nice hotel..

Stayed in July 2025

The elevators, almost always you have to make line and wait a long time

The buffet Front beach hotel

Stayed in July 2025

Good 😃

Stayed in July 2025

Nothing!

Location, amenities, buffet breakfast

Stayed in July 2025

Need vacuuming the floor

Very clean

Stayed in July 2025

I didn’t like the size of the room for the price. I wasn’t communicated with up front about the pre charge for the first nights dinner. I was too tired and full from lunch and I didn’t make it to dinner the first night after receiving the ticket. I was still charged for the dinner I didn’t eat.

The proximity to the beach, and the staff were very hospitable

Stayed in July 2025

Lifts are awful

Lovely hotel lovely location on the beach great cafe inside used it loads

Stayed in July 2025

The staff at front desk, not friendly and messed up with my booking situation

The pool and restaurant at the pool were amazing.

Stayed in May 2025

I would like to share my opinion about my recent stay at RIU. I have visited RIU Punta Cana several times in the past and have always enjoyed my vacations there. I understand that a resort experience is different from a hotel, but there are a few points I believe are worth mentioning: The valet parking area is very small, making it quite difficult to park. On the first day, my room was not fully clean upon arrival. The hotel does not offer water refill stations, which would be a helpful and sustainable improvement. These are small things that could be improved to enhance the overall guest experience. I share this feedback with the hope of contributing to an even better stay in the future.

Stayed in June 2025

Small Pool, it needs a pool for Kids

Room, View, Breakfast, Personal

Stayed in June 2025

Took one of the most expensive rooms with "ocean view", but the room I was given was on the 4th floor, with partial ocean view at best. Don't bother paying for the most expensive room.

Great location.

Stayed in June 2025

One of the lifts broke and during our stay it was not repaired. There was always a que to get a lift to your room from reception.

Great location Staff were friendly and helpful

Stayed in June 2025

The elevators took very long. That was the only drawback.

I liked how friendly the staff were and very accommodating. Pool was great and being on the beach we’re all plus.

Stayed in June 2025

The room is very hold and not such acleen

Stayed in June 2025

Clean, lovely space! Staff very friendly and food was good!!

Stayed in May 2025

Bar area was disappointing

Breakfast was fabulous, a great selection of food and excellent quality.

Stayed in May 2025

Most of the staff speak very little English and if your not of Spanish speaking culture, you will be ignored for the most part.

The property was clean, the breakfast was good, with a great assortment

Stayed in May 2025

Bed sheets are poor

Pool. Breakfast

Stayed in May 2025