Reviews of Riu Plaza Chicago 4 stars

The hotel was well maintained and the staff was generally nice, I didn't catch his name but the gentlemen that helped me in the morning with my checkout issue was very accommodating.

Check in was quite a hassle. Because I paid through Booking.com during the holiday, it wasn't processed on their end, so right now my card has around $700 off of it for a $270 room. I have to delay my rent payment for this reason, so I'll eat $50 in late fees. I'm not thrilled with that, and I suggest addressing this with Booking directly to avoid this for future guests. I'll be contacting them in the morning to get a refund. The added time for check in and check out was quite a headache. I also got a splinter on my foot in my room (506), in the bathroom. No food on site (even a small self serve vending area would suffice) was also a headache.

Great location and very nice room

Only the breakfast

WiFi was rubbish even though you are paying resort tax ,only 2 bottles of water in fridge ,thought this was replaced daily ,it wasn’t ,staff were not concentrating when asked simple questions and had to keep repeating myself ,iam from the uk and speak clear English ,don’t think the hotel had a good atmosphere,very soul less

Rooftop and room.

No phone and bad phone service. WiFi went in and out.

We had an awesome time the staff at this hotel was excellent they went above and beyond to make sure you and your guest had everything they needed

I loved everything

Amazing location off of magnificent mile, the rooms were great and the breakfast was amazing. The breakfast area was ran better than most restaurants!

Using the key to turn on the power in the room. That needs to be upgraded, and it made a weird buzzing sound whenever the lights first turned on. Also, the customer service experience over the phone between booking.com and the Riu hotel when I tried to add another night to my stay was very frustrating. I ended up switching hotels for that final night that I tried to add.

very central positionned wide range of food choices at the breakfast

people at the reception very pretty rude and not collaborative

Bed was comfortable, the facilities were clean, and the breakfast was delicious. Shut out to Gianni from the rooftop for his excellent service. And an excellent location near great stores and restaurants.

Everything was great!

Great location, facilities and breakfast. The staff were friendly, professional and helpful.

Great location, excellent amenities, the best hotel breakfast in town. One room was spotlessly clean and very nice. We did have a problem with our second room, but that was very quickly addressed. The staff are super friendly and helpful.

One of our rooms had not been cleaned before our entry

Staff was super friendly and everything was clean.

Parking

Very good location, large convenient rooms, nice rooftop bar, good breakfast

Breakfast was very crowded and busy, elevators also, team was not helpful as I expected

Our stay at Hotel Riu in Chicago was truly amazing! The best part was definitely the location, right in the city center, so everything is within walking distance. Starbucks, Dunkin’ Donuts, shops, and so much more are just around the corner, which makes it super convenient. You really do not need an Uber because everything is walkable. The staff were incredibly nice and welcoming. They even gave us a room on a higher floor so we could enjoy a beautiful view of the city, which made our stay extra special. The rooms themselves were excellent, very clean, modern, and the beds were so comfortable. The breakfast included was also very good and made mornings easy and enjoyable. We have also stayed at Riu in New York, which was just as wonderful, also right in the city center. This consistency really makes us love the Riu hotels.

To be honest, there were only two small points. The first one, and the most important, was the Wi-Fi. Unfortunately, the internet connection did not work very well during our stay. It was difficult to make calls with our kids, and we often had to switch to 5G because the Wi-Fi was too weak. I think this is something that should definitely be improved, especially since many international guests rely on a strong internet connection. Good Wi-Fi is really a must nowadays. The second point, which is minor and of course not easy to change, is that the walls were quite thin. You could sometimes hear the neighbors, but it was not a big issue. Overall, the only real downside for us was the Wi-Fi. Everything else was wonderful, and our experience at Hotel Riu was truly perfect.

Great location. Very clean. Very safe. Great breakfast. Amazing rooftop bar!!

Room next to the maintenance room on the 26th floor. Was slightly noisy. But bring ear plugs and you’re all good.

I liked the visual aesthetic of the property and the food options served at breakfast

I did not like how the wifi was super slow and no service (I have T-Mobile), could not do work. I also found the staff not that accommodating and pleasant to get service, outside the bellhop and food teams. Cleaning staff actually forgot to finish the rooms cleaning and stopped w half the bathroom with seats and trash but it's okay.

location, breakfast was top notch, staff was helpful

would have preferred carpet floor in the room but that's not a big issue just a preference

Luxurious, location, roof top bar with happy hour deals on weekdays, cleanliness, friendly and helpful staff, excellent inclusive breakfast with a wide variety of cold and hot food.