Great location and very nice room

Stayed in August 2025

I loved everything

We had an awesome time the staff at this hotel was excellent they went above and beyond to make sure you and your guest had everything they needed

Stayed in August 2025

Using the key to turn on the power in the room. That needs to be upgraded, and it made a weird buzzing sound whenever the lights first turned on. Also, the customer service experience over the phone between booking.com and the Riu hotel when I tried to add another night to my stay was very frustrating. I ended up switching hotels for that final night that I tried to add.

Amazing location off of magnificent mile, the rooms were great and the breakfast was amazing. The breakfast area was ran better than most restaurants!

Stayed in August 2025

Everything was great!

Bed was comfortable, the facilities were clean, and the breakfast was delicious. Shut out to Gianni from the rooftop for his excellent service. And an excellent location near great stores and restaurants.

Stayed in August 2025

Great location, facilities and breakfast. The staff were friendly, professional and helpful.

Stayed in August 2025

One of our rooms had not been cleaned before our entry

Great location, excellent amenities, the best hotel breakfast in town. One room was spotlessly clean and very nice. We did have a problem with our second room, but that was very quickly addressed. The staff are super friendly and helpful.

Stayed in July 2025

Parking

Staff was super friendly and everything was clean.

Stayed in August 2025

Breakfast was very crowded and busy, elevators also, team was not helpful as I expected

Very good location, large convenient rooms, nice rooftop bar, good breakfast

Stayed in August 2025

To be honest, there were only two small points. The first one, and the most important, was the Wi-Fi. Unfortunately, the internet connection did not work very well during our stay. It was difficult to make calls with our kids, and we often had to switch to 5G because the Wi-Fi was too weak. I think this is something that should definitely be improved, especially since many international guests rely on a strong internet connection. Good Wi-Fi is really a must nowadays. The second point, which is minor and of course not easy to change, is that the walls were quite thin. You could sometimes hear the neighbors, but it was not a big issue. Overall, the only real downside for us was the Wi-Fi. Everything else was wonderful, and our experience at Hotel Riu was truly perfect.

Our stay at Hotel Riu in Chicago was truly amazing! The best part was definitely the location, right in the city center, so everything is within walking distance. Starbucks, Dunkin’ Donuts, shops, and so much more are just around the corner, which makes it super convenient. You really do not need an Uber because everything is walkable. The staff were incredibly nice and welcoming. They even gave us a room on a higher floor so we could enjoy a beautiful view of the city, which made our stay extra special. The rooms themselves were excellent, very clean, modern, and the beds were so comfortable. The breakfast included was also very good and made mornings easy and enjoyable. We have also stayed at Riu in New York, which was just as wonderful, also right in the city center. This consistency really makes us love the Riu hotels.

Stayed in August 2025

Room next to the maintenance room on the 26th floor. Was slightly noisy. But bring ear plugs and you’re all good.

Great location. Very clean. Very safe. Great breakfast. Amazing rooftop bar!!

Stayed in August 2025

would have preferred carpet floor in the room but that's not a big issue just a preference

location, breakfast was top notch, staff was helpful

Stayed in August 2025

Luxurious, location, roof top bar with happy hour deals on weekdays, cleanliness, friendly and helpful staff, excellent inclusive breakfast with a wide variety of cold and hot food.

Stayed in August 2025

Cleaning services

Location

Stayed in August 2025

Key restricts access to your floor only.My family was up 3 floors and we couldn’t visit each other

Homemade bread or desserts will make the buffet more exceptional

Stayed in August 2025

Everything was perfect we will be back

Big room with sofa and very comfortable beds, nice shower, excellent breakfast as nice the hotel included in your stay, beautiful roof top with delicious drinks

Stayed in August 2025

Wished I stayed longer.

The rooms were impeccable. Staff was awesome. The location was perfect.

Stayed in August 2025

It does not have a hotel feel. The rooms and hallway don’t have carpets.

The location is perfection

Stayed in August 2025

N/a

Wonderful location within walking distance of many attractions. Great breakfast buffet every morning. (With compost containers for food scraps!) Nutella fans: they had Nutella ON TAP at the buffet. 🤤. Warm, welcoming, and very buttoned-up service. Bathroom had refillable soap/shampoo containers — no plastic waste! Comfy beds. Great international vibe -loved hearing so many different languages spoken around us every day. Nice rooftop bar. Would def stay again.

Stayed in August 2025

No complaints!

Great location right in the heart of all the great sites of downtown Chicago.

Stayed in August 2025

Location,

Stayed in August 2025

Couldn’t have been better!

Great location, and very comfortable, well-appointed rooms. Very quiet. Great breakfast included in the rate.

Stayed in July 2025

I would definitely stay here again. The only thing is that there are no microwaves on the property. Or pool

Great location, friendly staff, clean property! Nicolas was so nice and sweet at check in.

Stayed in August 2025

-

Good location for a visit in Chicago. Value for money, excellent breakfast and service. Amazing view!

Stayed in August 2025

Was very busy at breakfast

Great location, staff very friendly, room was very large and very clean and lovely. Would definitely stay here again

Stayed in July 2025