Staff definitely treated me differently since I booked with a third party.

Stayed in May 2025

Bad coffee in the rooms. Having to pay for wi-fi, parking rate very high

Location

Stayed in December 2024

Toilet seat was unstable! Needs to be looked at so another guest doesn’t tumble off! Electrical outlet next to sink needs to be fixed - loose connection? I could not get my hair dryer to work in it.

Staff was great! Facilities were beautiful and well located.

Stayed in October 2024

The restaurant at the lobby. The housekeeping is awesome.

Stayed in November 2023

the dual lifts one set to reception and then another different set and location to the rooms

Great location

Stayed in October 2022

Nothing

Accessibility, cleanliness

Stayed in March 2025

City view. 28th floor. Weather detracted from view, but it would have been awesome if it was a clear day.

Stayed in January 2025

Wish amenities (bathrobe and lotions) were available to purchase on site.

Rooms were comfortable. Cozy feel to them. Bed was amazing! Slept like royalty! We enjoyed having breakfast. Customer service was great. Staff were friendly.

Stayed in December 2024

The service was not great, concierge were unhelpful and bar/restaurant service was slow at times. We also had an issue where someone went into our room (presumably a cleaner) as they took a few towels but didn’t clean our room and left the door ajar (deadbolt was open keeping the door from closing). When we phoned about this they said an investigation would be done. The only thing they looked at was key usage and said the last to leave was ‘the guest’ which was simply not the case. They were rude and lacked empathy for the situation. Thankfully nothing was missing however very concerning their lack of care or urgency on this matter. We have stayed in many luxury hotels/accommodations where the service was matched or exceeded your expectations… I would have expected more from ‘The Ritz’ and would not recommend this hotel.

Great Location, rooms were nice with comfortable bed. Nice rooftop patio.

Stayed in July 2024

The room was not prepared as I made a reservation. I had to change 3 times for the room. May be because some system is not good between Booking . Com and The hotel? I made a reservation with lake view and bath tub but first room was non bath tub. 2nd room was non lake view. Finally hotel changed to lake view with bath tub but at the window there is additional curtain and I could not enjoy full view.

Great with clean and services

Stayed in July 2024

A bit pricey but I was completely satisfied

It was elegant great location awesome staff room and bed was comfortable

Stayed in June 2024

Only thing I didn't like was when paying for our parking in the Water Tower Garage a joined to the Ritz we did not get a receipt so I don't know how much I was charged.

It was very nice,hooked up with family from Florida. Location was Great. Walked a lot, our weather was perfect. Had a view with city and Navy Pier, that was nice, was able to watch the fireworks from our room.The shower was great. The bed super comfy.

Stayed in July 2024

First, when I arrived one hour after the arrival time informed to the Hotel, due to bad weather conditions, the Ritz had canceled my reservation … imagine I was arriving after a 12 hours trip with my daughter late night. They managed to resolved the issue as they were fully booked and put me in a room just in from of the elevator. And I only made one request at the time of booking: “far away from elevators”. I felt like they were doing a favor ! Not receiving the treatment for the amount paid. Anyway, I have to say that the rest of the personal made our stay easy going: the servers and at the restaurant, the room service for the day of our race (the Chicago half marathon), at 4:50am and the cleaning ladies of the room, the nicest! For a 5 star hotel and the brand “Ritz Carlton” Certainly I expected something above average. On their behalf, I requested an extension for our check-time and the lady at the front desk was kind to agree a couple of hours more so we can leave back home and a long flight without rush.

It was below my expectations. Not the Ritz I used to know.

Stayed in May 2024

The reception did not properly explain the amenities of an upgraded suite. I asked her to explain what a roll in shower was. She explained it as sum sort of showering device you roll into the room. Staff should be able to explain all the amenities that are available. Maybe there was a language barrier.

View of the lake

Stayed in February 2024

Didn’t have microwave

Everything was excellent

Stayed in February 2024

25th floor lake view, beautiful -- what a sunrise -- 15th floor exceptional.

Stayed in November 2023

It was dirty very dirty stains on the couches, mold, and cigarettes. Nose in the room will never ever go, especially with what we paid.

Location

Stayed in August 2023

Everything was spotless everyone was very kind and helpful

Stayed in August 2023

no breakfast, poor amenities, no cuttlery

view

Stayed in May 2023

The hotel is right off the magnificent mile, about a mile away from Millennium park and the loop, so great location. The hotel is what you’d expect from the Ritz-Carlton, beautiful decor, great bed, comfortable room with a great view of the city and the lake.

Stayed in October 2022

hard to get in to

convenient to Shopping

Stayed in December 2022

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024