Reviews of Residence Inn by Marriott San Antonio Six Flags at The RIM 3 stars
5707 Rim Pass Drive, San Antonio, TX 78257, United States
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Reviewed: 6 August 2025 · Stayed in May 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe pool and the customer service.
My room the AC did not work properly, there was not a kitchen drawer, for the price we paid that’s crazy! They should not sell a room like that. The dressing on was so uneven the drawer continue stay out of their place, you have to pay $10 dollar a night for parking! And last please don’t ask a room with a sofa cama they are really, really uncomfortable, we were not able to rest on the sofa which we needed it to. Please pay attention to that.
Dear Cristina, I am truly sorry to hear that your stay did not meet your expectations and was not the experience we aim to provide. Please accept my heartfelt apologies for any disappointment you faced. We genuinely care about our guests and their experiences, and we would greatly appreciate the chance to host you again to make it right. Your comfort and satisfaction are very important to us, and we sincerely hope to welcome you back in the future. Sincerely, Patricia Rivera General Manager
Dear Cristina, I am truly sorry to hear that your stay did not meet your expectations and was not the experience we aim to provide. Please accept my heartfelt apologies for any disappointment you faced. We genuinely care about our guests an… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewLocation, room size
Need to pay for the parking, no ice machine in the hotel, Breakfast poor variety
Dear Felipe. Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Best, Patricia Rivera General Manager
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewYou had three wonderful staff members that worked hard to make this stay a pleasant experience. You had one young lady when I first arrived that was not helpful at all.
I didn't like the fact the young lady at the front desk didn't properly assist us when we arrived. She told us that our rooms were not ready, even though she never looked at the computer. She never even asked our name when we told her we had requested an early check in. Later in the day I found out that the room I had reserved back in March was not available due to renovations going on. I was never notified ahead of time. When I spoke with the young lady about a different room all she offered was a down grade. When I asked about a two bedroom suite, she said I could have it for the two days I would be there but that the room was not clean yet. When I came back around 330 pm the new desk clerk informed me I would only have that room for one day and have to down grade the next day because that room was already booked. My question is how is my reservation not honored but another one is?
Dear edward, We are truly sorry to hear that our service did not meet your expectations. Your experience means a lot to us, and it's disheartening to know we let you down. We genuinely appreciate your feedback, as it provides us with the opportunity to improve and do better. We hope to earn back your trust and show you the exceptional service you deserve when you visit the area again. Sincerely, Patricia Rivera General Manager
Dear edward, We are truly sorry to hear that our service did not meet your expectations. Your experience means a lot to us, and it's disheartening to know we let you down. We genuinely appreciate your feedback, as it provides us with the op… Show more
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewProperty was excellent including service desk customer service. Thankyou for making this stay a memorable one, we appreciated the daily room cleaning service. Breakfast was awesome, and pool area was comfortable. Enjoyed the terrance also. Perfect stay, close to various shopping centers and restaurants. Will definitely stay here again
Dear valerie, Thanks so much for your amazing five-star review! We’re so happy to hear that everything about your stay was top-notch. Your kind words mean the world to our team, and we can’t wait to welcome you back for another wonderful experience! Best, Patricia Rivera General Manager
Dear valerie, Thanks so much for your amazing five-star review! We’re so happy to hear that everything about your stay was top-notch. Your kind words mean the world to our team, and we can’t wait to welcome you back for another wonderful ex… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewBreakfast was good. Staff was super nice. The room was perfect for our family
N/A
Dear Alicia, We appreciate your review and recommendation. I'm delighted to know you found your stay top-notch. Thank you for staying with us, and we look forward to your return. Best, Patricia Rivera General Manager
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewLocation and the hotel
Dear Guest, Thank you for your review. I’m glad to hear our location contributed to an enjoyable stay. A return visit is the highest compliment! Best, Patricia Rivera General Manager
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 April 2025 · Stayed in March 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewLocation was great
No complaints
Dear Kevin, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our Residence Inn. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Patricia Rivera General Manager
Dear Kevin, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our Residence Inn. We appreciate you taking the time to share your top-notch experience here, and we hope to see you a… Show more
Reviewed: 1 April 2025 · Stayed in February 2025
Verified reviewReviewed: 21 March 2025 · Stayed in March 2025
Verified reviewI loved the breakfast. There was variety n it was delishous.
I remember in the past other hotels near sea world offered shuttle rides to n from. I didnt see that here.
Dear Marina, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. Reflections like yours give us the valuable information we need to achieve this goal. We look forward to your return! Best, Patricia Rivera General Manager
Dear Marina, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. Reflections like yours give us the valuable information we need to achieve this… Show more
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewthe starbucks inside :)
the breakfast wasn’t a buffet
Dear Ariah, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Patricia Rivera General Manager
Dear Ariah, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hot… Show more