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  5. Reviews of Residence Inn Mt. Laurel at Bishop's Gate

Reviews of Residence Inn Mt. Laurel at Bishop's Gate This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1000 Bishops Gate Boulevard, Mount Laurel, NJ 08054, United States

#17 of 27 hotels in Mount Laurel

Guests' Choice

Review Score

Based on 60 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.1

  • Location

    9.0

  • Facilities

    8.3

  • Staff

    8.5

  • Value for money

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: November 21, 2024

    7.0
    Love the property but the staff makes mee second guess returning.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night

    The staff did not display the level of hospitality I'm used to. Front Desk Staff person was not welcoming at all. In my room was one wash cloth and towel. When I called down to the front desk, I was told I had to come down to the front desk a get it. This was the 3-11pm shift. My cousins and I were playing a card game in the room and a staff member came to the door and asked us to "Pipe Down". Beautiful property, but the staff could use Hospitality Training.

    The location and property were perfect.

    Stayed in November 2024

  • Reviewed: June 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t like the noise that the ice machine made all night as well as the ac system.

    I loved the fact that the hotel had a free breakfast with a good selection. I loved how spacious the room was and all that the room had in it.

    Stayed in May 2024

  • Reviewed: August 23, 2023

    9.0
    Good stay but an inconvenient issue
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    No working pool and was the reason I booked was the one inconvenience

    Everything was nice. The staff were really nice.

    Stayed in August 2023

  • Reviewed: August 11, 2025

    10
    Family Time
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Everything was great

    Stayed in August 2025

  • Reviewed: June 17, 2025

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Could not get a clean towel after first ones were wet. Three day stay. No one ever entered to empty trash even.

    Didn't use the breakfast

    Stayed in June 2025

  • Reviewed: May 9, 2025

    10
    Great place to stay long term
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    No walkable surroundings. You need to drive to go anywhere.

    Angela & Erika at the front desk were great and went out of their way to make our stay comfortable. The facility is baby friendly, with lots of ramps and elevators for the stroller. The location is near Philladelphia, New York Airports, and surrounded by good supermarkets and restaurants. I extended my stay for 30 days.

    Stayed in May 2025

  • Reviewed: May 5, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    There wasn’t enough pool towels. the pool was cloudy and the chlorine was really strong . Tables in breakfast area wasn’t clean.

    breakfast was good . room was spacious

    Stayed in May 2025

  • Reviewed: April 28, 2025

    10
    𝚆𝚎 𝚠𝚒𝚕𝚕 𝚋𝚎 𝚋𝚊𝚌𝚔 𝚊𝚐𝚊𝚒𝚗!!!
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    𝚃𝚑𝚎 𝚘𝚗𝚕𝚢 𝚝𝚑𝚒𝚗𝚐 𝙸 𝚠𝚘𝚞𝚕𝚍 𝚛𝚎𝚌𝚘𝚖𝚖𝚎𝚗𝚍 𝚒𝚜 𝚊 𝚋𝚒𝚐𝚐𝚎𝚛 𝚝𝚛𝚊𝚜𝚑 𝚌𝚊𝚗 𝚏𝚘𝚛 𝚝𝚑𝚎 𝚔𝚒𝚝𝚌𝚑𝚎𝚗 𝚊𝚛𝚎𝚊 𝚊𝚗𝚍 𝚖𝚊𝚢𝚋𝚎 𝚊 𝚙𝚕𝚞𝚗𝚐𝚎𝚛 𝚒𝚗 𝚎𝚟𝚎𝚛𝚢 𝚛𝚎𝚜𝚝𝚛𝚘𝚘𝚖 𝚜𝚘 𝚠𝚎 𝚍𝚘𝚗'𝚝 𝚑𝚊𝚟𝚎 𝚝𝚘 𝚋𝚘𝚝𝚑𝚎𝚛 𝚝𝚑𝚎 𝚏𝚛𝚘𝚗𝚝 𝚍𝚎𝚜𝚔 𝚊𝚜 𝚖𝚞𝚌𝚑.

    𝚃𝚑𝚎 𝚙𝚛𝚘𝚙𝚎𝚛𝚝𝚢 𝚠𝚊𝚜 𝚟𝚎𝚛𝚢 𝚌𝚕𝚎𝚊𝚗 𝚊𝚗𝚍 𝚟𝚎𝚛𝚢 𝚜𝚙𝚊𝚌𝚒𝚘𝚞𝚜. 𝚃𝚑𝚎 𝚏𝚛𝚎𝚎 𝚋𝚛𝚎𝚊𝚔𝚏𝚊𝚜𝚝 𝚠𝚊𝚜 𝚊𝚖𝚊𝚣𝚒𝚗𝚐 𝚎𝚟𝚎𝚛𝚢𝚍𝚊𝚢 𝚎𝚜𝚙𝚎𝚌𝚒𝚊𝚕𝚕𝚢 𝚝𝚑𝚎 𝚑𝚘𝚖𝚎𝚖𝚊𝚍𝚎 𝚠𝚊𝚏𝚏𝚕𝚎𝚜 𝚠𝚒𝚝𝚑 𝚜𝚘 𝚖𝚊𝚗𝚢 𝚍𝚒𝚏𝚏𝚎𝚛𝚎𝚗𝚝 𝚝𝚘𝚙𝚙𝚒𝚗𝚐𝚜. 𝚃𝚑𝚎 𝚒𝚗𝚍𝚘𝚘𝚛 𝚙𝚘𝚘𝚕 𝚠𝚊𝚜 𝚊 𝚙𝚕𝚞𝚜 𝚏𝚘𝚛 𝚖𝚢 𝚏𝚊𝚖𝚒𝚕𝚢. 𝙸 𝚑𝚊𝚟𝚎 𝚗𝚎𝚟𝚎𝚛 𝚜𝚝𝚊𝚢𝚎𝚍 𝚒𝚗 𝚊 𝚑𝚘𝚝𝚎𝚕/𝚜𝚞𝚒𝚝𝚎 𝚝𝚑𝚊𝚝 𝚑𝚊𝚍 𝚊 𝚏𝚞𝚕𝚕 𝚜𝚝𝚘𝚟𝚎. 𝙴𝚛𝚒𝚌𝚊 𝚊𝚝 𝚝𝚑𝚎 𝚏𝚛𝚘𝚗𝚝 𝚍𝚎𝚜𝚔 𝚠𝚊𝚜 𝚖𝚘𝚛𝚎 𝚝𝚑𝚊𝚗 𝚊𝚖𝚊𝚣𝚒𝚗𝚐 𝚊𝚝 𝚌𝚑𝚎𝚌𝚔𝚘𝚞𝚝. 𝚃𝚑𝚒𝚜 𝚙𝚕𝚊𝚌𝚎 𝚒𝚜 𝚊 10/10

    Stayed in April 2025

  • Reviewed: April 26, 2025

    10
    Building was clean, rooms super clean and stuff was friendly
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Very clean

    Stayed in March 2025

  • Reviewed: April 14, 2025

    5.0
    Disappointing to say the least.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    When I booked my reservations, I specifically asked for extra towels to be provided. No extra towels were provided. There was no hand soap available in the rooms, and none of the normal toiletries that are provided by facilities that charge this much for a room. Add to that our room was right next to the guest laundromat. So anytime anyone was doing laundry it sounded like a helicopter landing in our room. It was loud, it was obnoxious, and it was not what I paid for.

    It was a convenient location.

    Stayed in April 2025

  • Reviewed: April 1, 2025

    10
    Great time will be returning
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great from the staff to the amenities just everything was fantastic

    Stayed in March 2025

  • Reviewed: March 27, 2025

    6.0
    It was ok but I don’t think I’ll be returning.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I live in the area and needed a staycation had friends coming in from out of town so we decided to book for the pool experience for the day however way too many kids in the pool and we never got to use it some kind of issue with it not being sanitary so it was closed afterwards a little disappointed. Room was low in stock with towels soap and blankets for the pull out. But overall it was ok the staff was friendly and very helpful.

    Stayed in March 2025

  • Reviewed: March 24, 2025

    6.0
    Great location bed was uncomfortable and the facilities were not the greatest or the cleanest.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    When I walked in my room there was still wrappers from a black and mild still on the top of the fridge. The bathroom wasn’t well cleaned and there was water damage to the wall near the shower head. I couldn’t even get breakfast our second day because the area is so small there were too many people hovering over the food.

    The location was perfect! I liked that it had a pool too.

    Stayed in March 2025

  • Reviewed: March 16, 2025

    10
    Very clean rooms very friendly staff
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was great, the hotel was clean

    Stayed in February 2025

  • Reviewed: February 17, 2025

    10
    Amazing
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Clean and nice

    The staff is amazing

    Stayed in February 2025

  • Reviewed: October 25, 2024

    4.0
    My stay was decent I stayed for one night to celebrate my 4 year old birthday
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    There was hair in the bathroom and shower area

    It was quiet area and local

    Stayed in October 2024

  • Reviewed: August 12, 2024

    10
    Satisfied
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    No complaints

    Cleanliness, family friendly , comfortable room, quiet , location

    Stayed in August 2024

  • Reviewed: August 6, 2024

    4.0
    I don’t think I will stay again
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom was dirty and there was smell in the halllway

    Location

    Stayed in August 2024

  • Reviewed: June 8, 2024

    10
    It was good and comfortable
    • Leisure trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    I kept changing the TV because it kept saying no signal

    Stayed in May 2024

  • Reviewed: April 13, 2024

    6.0
    The staff was very welcoming and friendly. The warm was luke warm for showers
    • Business trip
    • Solo traveler
    • King Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Luke warm showers and no cleaning service all week

    Location to wegmans, LA fitness and shopping

    Stayed in April 2024

  • Reviewed: March 27, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    The second bathroom was broken twice when I stayed. The janitor was creepy by asking the girls to go to penthouse suites. One of them being 15. Also there only one washer working out of three in the facility. The laundry floor is broken and in need of repair. Janitor also handled my undergarments by putting in the dryer and did ask him to.

    Staff is very kind and friendly. The breakfast is ok. The overall feel and CN look is clean and comfortable. I would recommend the suites to someone in my situation.

    Stayed in February 2024

  • Reviewed: January 25, 2024

    3.0
    We were extremely disappointed and expect a better product from a Marriott facility.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 6 nights

    The room smelled moldy and the rug at the doorway to the bathroom was fraying. There wasn't any coffee or filters in the kitchen. Television and internet went out a few hours after we arrived and remained out the entire time causing our early departure - reservation was until 12/28 - we checked out on 12/25. The facility needs an overhaul, looking worn and outdated.

    The location was great for our purposes and parking was convenient and close to the entry. The staff was pleasant and helpful when I had to print out airline boarding passes.

    Stayed in December 2023

  • Reviewed: January 5, 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The 2 bdrm I booked was not what I got

    Stayed in January 2024

  • Reviewed: August 2, 2023

    1.0
    Do not false advertise.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The property offered the inside pool on the web site when it was actually under construction. This was the reason for me booking at this particular location and they would not give me a refund.

    Stayed in July 2023

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