Nothing

Breakfast was good and location to our places we were going to were close

Stayed in August 2025

No elevator working . Piles of laundry in the hallway near the pool .

The elevator was not working so our room on the third floor would have been very inconvenient ( we are over 70 with luggage) so the front desk person found us a room on the first floor which was very nice .

Stayed in August 2025

There was no ice and the elevators didn't work. My sister has bad knees

Close 2 beaches and waldemeer

Stayed in July 2025

The room did not have functioning A/C the entire stay. My husband told them the second day we were there and was told maintenance would be there the next morning to take a look but no one came. However staff was incredibly helpful when my husband went back to tell them no one came (our room was 81 degrees at 10pm) and they installed a window A/C, which was so greatly appreciated

The pool was fun for the kids The breakfast was delicious The location was great right next to the splash lagoon Easy check in/check out Awesome kitchenette in room - really enjoyed the dishwasher and the room was already stocked with dishes, pans, cups, and silverware

Stayed in August 2025

The couch was absolutely horrible. So uncomfortable. Even to sit on, forget about sleeping on the pull out bed. Our floor was filthy I had to buy swiffer and I collected up tons of hair (that wasn’t ours) and sand/dirt. It definitely wasn’t swept before our stay. Breakfast was hit or miss, but we mostly got what we wanted.

The pool and hot tub were great. Love that there’s bedrooms and a kitchen.

Stayed in August 2025

Put us on third floor and elevator not working

Location was good

Stayed in July 2025

We didn't get fresh towels everyday. There is no making sure the pool rules are followed which is a safety issue.

Breakfast was good.

Stayed in June 2025

The ac in our room was broken so they had installed cheap window units (we assume as a temp fix) but because of this the blinds in the room could not be pulled down the whole way unless you shut the ac off. It was 90+ degrees during our stay so we had to deal with limited privacy on our windows and tons of light coming in at all hours due to sun and or street lights. Also there were a lot of other broken items in the hotel. The one and only elevator for the hotel was broken so all our luggage needed to be carried by hand up and down the steps. The spa at the pool was broken ans appeared to be for a long time. The gym was in poor shape to say the least with the treadmills being duct taped together and other equipment being completely broken.

Continental breakfast was great, hotel was clean, room was nice.

Stayed in July 2025

Our room wasn’t stocked with enough towels and the hair dryer didn’t work

Stayed in July 2025

The breakfast area needed to be maintained better. A lot of supplies were not available.

It was a nice facility. I enjoyed the pool.

Stayed in July 2025

They gave me a full bed instead of a double suite that I had ordered

Stayed in June 2025

I was extremely disappointed that when u booked online the security deposit was $100 but when I checked in I was informed it was $250 which is complete bs. Also that $250 could take up to 10 days to be released back. I will definitely only stay at Hampton from now on if I can’t find anywhere else . Also the jacuzzi in the one bedroom jets didn’t work

Breakfast, pool, morning desk personnel

Stayed in June 2025

People letting their doors slam loudly at all hours, startles you, but that's on them.

All of it. Very comfortable and in great location. I had to leave my place by end of May after my husband's death in April. Very hard time. Still don't have a new place so chose to stay at Hawthorn for a week. It helped me decompress and breath again. Thank you

Stayed in June 2025

Charged too much for dog. Elliptical was broken in fitness center.

Clean, comfortable

Stayed in May 2025

breakfast was ok, most hotels use powdered scrambled eggs, but they were not watery like some hotels upon arrival i noticed the shower wand holder was broken so it was zipped tied to the support bar at chest high, im 5'8". maintenance explained his situation with spare parts and he used duct tape to secure it at a functional height that stayed in place during use. room upstairs must have been kids jumping off beds on Wednesday nite. lasted about an hour. the refrigerator had a bunch of dings and dents on the door. I rate this Hawthorne 7.5 on a scale of 10 for hotels that cater to families although I was traveling alone. I did not check out the gym, pool or business center. The business center is right in the open in the breakfast room, so i wouldn't have used it. I seldom give out 10's.

Actually when Friday nite came around and parking for the weekend I didn't mind parking around the back as the entrance to the building and my room was right there. I had a handicap room which I may have clicked when booking so the bathroom was nice and roomy :)

Stayed in May 2025

The darm bed was so hard I rather sleep on rock in the middle of the woods. I woke up at 11:30 pm in so much pain I was up and down all night long. My back and hip hurt so bad. The breakfast was shit. Could use really eggs and could refill the trays more often.

The pool was warm, the room was a good lay out.

Stayed in May 2025

The keycards kept deactivating for some reason. We didn't keep them near anything metal, near cell phones or anything that would affect them. It was frustrating to get all the way to a third floor room only to find out we'd have to go back to the desk to have them reactivate the keycards. Other than that, the stay was fantastic!

Friendly staff, convenient access to Splash Lagoon, clean rooms, the Hot Tubs in both bathrooms (2 Bedroom Deluxe) was a nice surprise!

Stayed in May 2025

This time around the room was filthy and a lot of issues with it. Maintenance came in and helped so it wasn’t really a staff issue, the room itself desperately needs to be updated

I always stay at this location. Staff is wonderful

Stayed in April 2025

Our couch in our room was very busted down and uncomfortable. We had dirty dishes in the dishwasher when we got there. We found garbage/alcohol cans under the edge of the dresser.

Love the layout of the room we had. Loved the location to Splash Lagoon and nearby stores. The pool and hot tub were very nice.

Stayed in March 2025

Pool and hot tub Also tub in room

Stayed in January 2025

N/A

Everything

Stayed in December 2024

N/A

Everything

Stayed in December 2024

Power went out for a brief time but other than that was a great hotel to stay at

Pool was nice hot tub was nice the jacuzzi tub in the room was nice

Stayed in December 2024

The room we were in was next to stairs shared by other guests in adjacent hotel and third floor occupants. Lots of traffic and disturbed our sleep. Trash bags and dirty linens were left in halls by custodial several days we were there. The floors were not clean and needed to be vacuumed. Jacuzzi tub was not cleaned properly.

The room with mini kitchen and separate living area was roomy and comfortable. The breakfast Buffett was well done and choices were different everyday. Loved the indoor pool and hot tub as we has grandkids with us and it kept them busy.

Stayed in October 2024