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  5. Reviews of Residence Inn Louisville Northeast

Reviews of Residence Inn Louisville Northeast 3 stars

3500 Springhurst Commons Drive, Louisville, KY 40241, United States

#76 of 126 hotels in Louisville

Guests' Choice

Review score

Based on 87 hotel reviews

8.2

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.7

  • Location

    8.9

  • Facilities

    8.7

  • Staff

    8.7

  • Value for money

    8.4

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 16 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    The bed was very small

    I loved that it was a suite , I enjoyed the breakfast 😋 they offered real bacon 🥓 that was a plus Also the night shift staff were awesome Kelly and the 3rd shift guy I did not catch his name but he was very nice and helpful.

    Stayed in June 2025

  • Reviewed: 3 June 2025

    7.0
    Good
    • Family with young children
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Charged me twice and never got my money back

    Stayed in June 2025

  • Reviewed: 19 May 2025

    7.0
    Nice hotel but don’t do drugs
    • Leisure trip
    • Solo traveller
    • Queen Studio with Sofa Bed and Adapted Tub - Mobility and Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    When checking in the first thing that I walked into was officers at the front desk, talking to the staff about how they cannot kick the people out because they’re doing drugs. I feel like the office staff should’ve kept it private.

    It was in a great location and it was clean. The breakfast in the morning had a decent amount of food.

    Stayed in May 2025

  • Reviewed: 12 May 2025

    8.0
    Great place for the money
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    The sofa bed needs a better mattress.

    We enjoyed the room, it was spacious and well appointed. The breakfast was good. The location was great and very peaceful. You could just walk across the street to Target for any essential items that you needed.

    Stayed in May 2025

  • Reviewed: 11 May 2025

    7.0
    Location was great customer service was lacking
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    Our room was infested with ants and the sprayed but we were not asked about the issue again

    Close to where we needed to be with lots of stores and restaurants close by

    Stayed in May 2025

  • Reviewed: 11 May 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Reception person couldn't find our reservation. Didn't seem to know what she was doing.

    Breakfast was good and plentiful. Attendant was friendly and on top of keeping things full.

    Stayed in May 2025

  • Reviewed: 30 April 2025

    8.0
    Would stay again
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Everything was good

    I wasn't expecting a full kitchen. We only stayed one night so it didn't get used. Bed and pillows comfortable

    Stayed in April 2025

  • Reviewed: 4 October 2024

    9.0
    Great hotel overall
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    They were doing some remodeling on the 2nd floor.

    The Staff was great especially the evening crew!

    Stayed in September 2024

  • Reviewed: 1 October 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • One-Bedroom Suite
    • Stayed 5 nights
    • Submitted via mobile

    The trash cans were super tiny. For a 5 night stay it's just not gonna cut it. The pullout couch wasn't bad but you can tell it might need a replacement soon

    Kelli at the counter was simply amazing! She has a great personality and definitely starts your visit off on a great note!

    Stayed in September 2024

  • Reviewed: 29 July 2024

    8.0
    Very good
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The bed was not comfortable

    The room was big and has small kitchen

    Stayed in July 2024

  • Reviewed: 11 June 2024

    8.0
    Very Nice
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Staff was super helpful, I lost my glasses and they checked the room when I called so really appreciate their help

    Stayed in June 2024

  • Reviewed: 22 April 2024

    9.0
    Very nice room especially for a multi-night stay
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 1 night

    Have nothing bad to report.

    Room was nice. Full kitchen looked very nice and would have been great if we were staying more than one night. My wife (former housekeeper) approved of the cleanliness. Breakfast was good.

    Stayed in March 2024

  • Reviewed: 7 April 2024

    9.0
    Comfortable with young children during travel
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    I did find that I needed to wash the dishes prior to using them despite the fact that they were put away like they were clean. The breakfast was standard, but the waffles were entirely too sweet and had crunchy sugar clumps in them despite looking like regular waffles.

    The room was fantastic and the location was incredibly convenient. We didn’t hear any of the neighbors at all. The common areas were very clean and well kept. The building itself smelled very clean. It was a wonderful two night stay with three children under 10.

    Stayed in April 2024

  • Reviewed: 26 February 2024

    8.0
    Pleasant experience
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The free internet was slow and inconsistent

    The location was awesome, close to all the stores and the highway. 15 minutes from downtown Louisville.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Queen Studio with Sofa Bed
    • Stayed 3 nights

    Not enough parking spot spaces. I had to park in a lot off this property for two of the nights of my stay.

    Stayed in February 2024

  • Reviewed: 4 January 2024

    7.0
    Good
    • Family with young children
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Not enough towels and washcloths, only pot for cooking was very small. Telephone didn't work for calling front desk. Pet fee was steep and non-refundable.

    Good breakfast, lots of choices. Kitchenette was a good layout, plenty of dishes and silverware. I liked the shower especially since I am disabled wheelchair could roll right into shower. Good location and plenty of choices for food and shopping.

    Stayed in January 2024

  • Reviewed: 21 July 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom seems outdated and definitely could use a bit of a renovation

    I really liked having a sweet that included living and kitchen area

    Stayed in July 2023

  • Reviewed: 23 June 2023

    8.0
    Accommodating staff indeed.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Friendliness

    Great

    Stayed in March 2023

  • Reviewed: 24 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    I wish the indoor pool was heated.

    loved our room. very spacious and clean. nice management.

    Stayed in May 2023

  • Reviewed: 24 April 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Great room with wonderful staff!

    Stayed in April 2023

  • Reviewed: 24 April 2023

    8.0
    Mediocre
    • Leisure trip
    • Group
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Kitchen was dirty, couch was dirty, pull out couch had crumbs of food that took forever to clean off, And the pull out mattress had a large brown stain on it, the mattress was super hard and bulky, and overpriced for what the room looked like.

    Staff was friendly and personable. In addition, staff was informative and knowledgeable about the events we were attending.

    Stayed in April 2023

  • Reviewed: 2 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 5 nights
    • Submitted via mobile

    The pool was not working for a couple of days, but they made arrangements with Courtyard to use their pool. They had an issue with natural gas, so you could not shower for a day (no hot water). They did give us a nice credit back, but you had to ask. They also offered to change our motel to downtown, but their pool was outside.

    We had a suite and a studio as we had 4 adults and 3 kids. Very comfortable and spacious! Each had a kitchette with microwave, full size fridge, dishwasher and stove top.

    Stayed in March 2023

  • Reviewed: 12 January 2023

    8.0
    wonderful
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    could only go through the front door which is narrow, making it hard to go through with baggage and kids safely

    friendly staff and great breakfast

    Stayed in October 2022

  • Reviewed: 2 December 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    I like the suite it had everything we needed

    Stayed in November 2022

Showing 1 – 25

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