Reviews of Residence Inn by Marriott Jacksonville Butler Boulevard 3 stars
10551 Deerwood Park Boulevard, Jacksonville, FL 32256, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewExcellent breakfast. Friendly staff and clean, large room.. definitely would stay again.. location is great for shopping or dining.
N/A
Thank you so much for your kind review! We’re thrilled to hear you enjoyed the breakfast, found the team friendly, and felt comfortable in your room. It’s also great to know you liked our convenient location for shopping and dining. We look forward to welcoming you back on your next stay!
Thank you so much for your kind review! We’re thrilled to hear you enjoyed the breakfast, found the team friendly, and felt comfortable in your room. It’s also great to know you liked our convenient location for shopping and dining. We look… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewClean, professional staff, good location near UNF, quiet and peaceful (away from busy traffic) and they have a great breakfast
Thank you for your kind words! We’re glad you enjoyed the quiet location, breakfast, and service from our team. It’s great to know our proximity to UNF was convenient for you, and we hope to welcome you back soon!
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewI love a breakfast and I like the swimming pool and jacuzzi
N/a
Thank you for your kind words! We’re happy to hear you enjoyed our breakfast, pool, and jacuzzi. We look forward to seeing you again soon!
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe staff was amazing the lady that does breakfast in the morning is sweet heart she makes you at home and you could tell she takes pride in her work
Everything was great
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe only reason this got a 5 was the surprisingly nice breakfast. I wasn’t expecting much given the rest of the property but it was great.
Room was not cleaned well- found multiple hairs in the shower and around the room. You had to pay 5$ for parking a night which seemed a bit dumb on principle because it was in the middle of nowhere? The freeway was super loud for the rooms in the back, though they have little control over that. The building I was in only had one elevator for the entire area which made for a very, very long walk with a a lot of stuff when my room was all the way at the other end. Gym facility was grim and the machine appeared very old and off balance. I could not find extra blankets or anything in my room despite it being a suite. I paid quite a lot to stay here and it was definitely not worth the value.
Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our breakfast, our team works hard to provide a satisfying start to the day, and it's great to know it stood out during your stay. That said, we sincerely apologize for the cleanliness issues in your room and the other inconveniences you experienced, including noise concerns, gym conditions, and overall value. Your comments have been shared with our housekeeping and facilities teams to ensure these concerns are addressed promptly. We hope you’ll consider giving us another opportunity in the future to provide a stay that better reflects your expectations and the standards of the Residence Inn brand.
Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our breakfast, our team works hard to provide a satisfying start to the day, and it's great to know it stood out during your stay. Tha… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewEveryone was nice and polite
Pool and hot tub were dirty Breakfast didn’t have much selection
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewBreakfast wasn't that good and location was great close to everything we needed lots of restaurants and shopping stores
The breakfast wasn't that good wasn't a big selection same thing almost every morning
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in April 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewClose to stores and restaurants. The room was super clean and comfortable felt like home.
No complaints everything was great.
Reviewed: 29 June 2025 · Stayed in May 2025
Verified reviewSpacious, split two bedroom layout was ideal for our family.
Dated in some ways
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewRoom location, size
Blaring light outside window plus street light.
Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewBreakfast
The room I had was bedbug infested..
Hi Sharpe-Thank you for bringing your concern to our attention. I want to assure you that the room you occupied was thoroughly inspected by our professional pest control company, and no evidence of bugs were found. We take all guest concerns very seriously and follow strict protocols to ensure the comfort and safety of everyone who stays with us. Please don't hesitate to reach out to us directly if you have any further questions. Thank you, Sarah
Hi Sharpe-Thank you for bringing your concern to our attention. I want to assure you that the room you occupied was thoroughly inspected by our professional pest control company, and no evidence of bugs were found. We take all guest concern… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewLocation and price
No ice machine or vending machine they give you a little bag of ice and sale snack at ridiculous prices
Thank you for your review of the Residence Inn Butler Boulevard Jamie. We hope to welcome you back soon and have a fantastic rest of your weekend! Thank you, Sarah
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewRoom size and overall quality of the hotel
Hair was all over the bathroom.
Thank you for your feedback regarding your recent stay and I sincerely apologize for the cleanliness issues you experienced. I have reviewed this with our team and appreciate you bringing it to our attention. Please let us know if we can be of further assistance to you. Thank you, Sarah
Thank you for your feedback regarding your recent stay and I sincerely apologize for the cleanliness issues you experienced. I have reviewed this with our team and appreciate you bringing it to our attention. Please let us know if we can be… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewSamantha Stanley should get a bonus or raise. She was beyond phenomenal during my stay. Her customer service was 2nd to none! She treated everyone (at least that I saw) with respect and like family. It's so hard to find people like that. I really hope that The Marriott keeps her!!!
The only issue I had was the water smelled and tasted like a combination of sulfur, bleach, and chlorine. It made it extremely hard to take a shower, brush my teeth, etc. (the smell just wanted to make me vomit)
Thank you for your review of the Residence Inn Butler Boulevard Matthew and for your kind words about Samantha! We look forward to your next visit and please let us know if we can be of further assistance to you. Thank you, Sarah
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified review