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Reviews of Residence Inn Fort Wayne Southwest 3 stars

7811 West Jefferson Boulevard, Fort Wayne, IN 46804, United States

#13 of 48 hotels in Fort Wayne

Guests' Choice

Review score

Based on 55 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.0

  • Location

    9.1

  • Facilities

    9.0

  • Staff

    9.2

  • Value for money

    8.4

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Showing 1 – 25

  • Reviewed: 27 February 2025

    8.0
    Good place for a clean, not fussy, stay.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights

    Needs an upgrade, but perfectly good for a sport tournament weekend.

    We didn't eat breakfast there. Rooms were clean.

    Stayed in February 2025

  • Reviewed: 2 December 2024

    9.0
    It was a comfortable experience.
    • With a pet
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed and Fireplace
    • Stayed 4 nights

    The frozen meal I purchased had over a quarter of an inch of frost on it signifying it had been there a long time. It was inedible.

    All of the staff check in, check out, maintenance, housekeeping, and breakfast were the nicest hotel staff I have ever encountered. They were prompt and always courteous. Breakfast was decent and I like the wide selection of topping for my oatmeal.

    Stayed in November 2024

  • Reviewed: 4 October 2024

    9.0
    Superb
    • Solo traveller
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Not the most comfortable bed

    LOCATION AND STAFF AND QUIET

    Stayed in September 2024

  • Reviewed: 9 June 2024

    9.0
    Besides the little things, overall it was great.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed and Fireplace
    • Stayed 2 nights
    • Submitted via mobile

    The glasses In kitchen had smudges on them. Thought there would be lotion in the bathroom. Couldn’t get Netflix or Amazon

    Staff was wonderful, room was great.

    Stayed in June 2024

  • Reviewed: 29 May 2024

    8.0
    As usual, didn't disappoint
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights

    The room seemed a little smaller than the 1 bedroom suite I usually stay in. Sink in the kitchenette flooded onto the floor

    Stayed in May 2024

  • Reviewed: 26 April 2024

    7.0
    Short visit with family
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    We got downgraded to a much smaller suite at check in, a disability room. Breakfast was routine. The icemaker didn't work. And the product dispensers didn't work,or were empty.

    Stayed in April 2024

  • Reviewed: 11 January 2024

    7.0
    Good
    • Family with young children
    • King Studio with Sofa Bed and Fireplace
    • Stayed 1 night
    • Submitted via mobile

    No remote in our room, ice maker started working after we went to sleep, did not have a king bed as was advertised.

    Buffet was great, hotel was quite, great location.

    Stayed in January 2024

  • Reviewed: 8 November 2023

    9.0
    My reason for staying was sad: my sister was in the hospital across the street.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed and Fireplace
    • Stayed 7 nights
    • Submitted via mobile

    No problem with the property.

    I chose a room with a fireplace. That was great.

    Stayed in November 2023

  • Reviewed: 26 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed and Fireplace
    • Stayed 2 nights
    • Submitted via mobile

    The room was not very clean. The sectional smelled like dog and had dog on the cushions.

    Location

    Stayed in October 2023

  • Reviewed: 28 September 2023

    8.0
    Nice Overnight
    • Business trip
    • Solo traveller
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Not a complaint, but the years are showing and it’s probably due for some updates soon. Rumpled carpet, noisy fridge, minor things like that.

    Nice sized room for the price. Nice work area with easy access to power for multiple devices.

    Stayed in September 2023

  • Reviewed: 25 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    The fact that I had prepaid for my room on Booking.com and when I arrived at the hotel I was told that the room was not paid for so my card was swiped once again. I HAVE BEEN BILLED TWICE FOR THE SAME ROOM!!!

    The location was very peacefull and ALL of the staff that we came in contact with were professional and courteous; we felt right at home.

    Stayed in August 2023

  • Reviewed: 22 May 2023

    8.0
    Would do it again if I could always reserve the 2 bedroom suite!
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights

    There was a slight pet odor and I really don't like the fact that there is no daily housekeeping/maid service. Last, there were some minor issues with doors in the suite - overall, the hotel didn't disappoint. I love R.I.

    Easy to find, loved the double bedroom suite. Always love the set up of the suites and the fact that I can control the temperature and make my own meals. Love the R.I.

    Stayed in May 2023

  • Reviewed: 2 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed and Fireplace
    • Stayed 2 nights
    • Submitted via mobile

    Room 220 needs to have all vents cleaned. Lots of "dust bunnies" causing my allergies to go crazy. Also, the shower curtain needs to be cleaned as well.

    Stayed in April 2023

  • Reviewed: 13 January 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed and Fireplace
    • Stayed 1 night
    • Submitted via mobile

    Bathroom ceiling paint was peeling and fell on my head.

    Stayed in December 2022

  • Reviewed: 8 December 2022

    7.0
    Good experience not quite as good as previous stays.
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    This stay was not quite as pleasant … there were some guests who were participating in some drug activity and the smell was coming through the vents into our room. When letting the staff on duty know of the issue they acted almost as if we should just deal with it. This hotel is not a cheap stay by any means so that was a little disappointing. We also did not feel quite as welcome this time around by staff while in passing we weren’t greeted in the mornings like we normally would be and were never once asked about our stay. Our bathroom was not very clean either but we managed.

    I have stayed in this hotel many times and always had a pleasant experience I love the outdoor fire pit and the breakfast is actually pretty good and is kept stocked and cleaned.

    Stayed in December 2022

  • Reviewed: 13 October 2022

    9.0
    great stay, but plan on having breakfast somewhere else
    • Couple
    • King Studio with Sofa Bed and Fireplace
    • Stayed 3 nights
    • Submitted via mobile

    breakfast was horrible

    the size of the room was great, Kitchenette fireplace bathroom very nice

    Stayed in October 2022

  • Reviewed: 4 November 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Surprised by $100 pet fee for 1 night! I messaged the facility repeatedly before I arrived and got no response. Had no choice to stay there but my selection would have been different if I had known how high the fee was.

    Staff was wonderful

    Stayed in November 2024

  • Reviewed: 23 October 2024

    10
    It was nice
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    They had closed the pool and hot tub , one of the main reasons we love to stay there

    The room was spacious, clean, and comfortable

    Stayed in October 2024

  • Reviewed: 26 August 2024

    10
    I loved it and it feels like home but can get better with pricing
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    No deals for staying multiple days

    The staff and the hot breakfast

    Stayed in August 2024

  • Reviewed: 13 June 2024

    1.0
    Very poor
    • Business trip
    • Family with young children
    • King Studio with Sofa Bed and Fireplace
    • Stayed 1 night
    • Submitted via mobile

    There front desk person was rude ! Threaten to make me leave ,when he was at fault ! Very rude ! Discriminated against me and my partner, property ast general Mgr lied to me and gave me award points that do not really help any thing unless I spend upwards too a thousand dollars to even gain a free night! Total scam this residence Inn

    1 desk clerk

    Stayed in June 2024

  • Reviewed: 30 April 2024

    5.0
    Everything was okay but the staff said the pool open at this time but there was no pool
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    I ask for a handicap room they give me one but it was so far to walk after back surgery also when I ask to take something off that was not paid for the staff said no.

    Stayed in April 2024

  • Reviewed: 25 February 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 6 nights
    • Submitted via mobile

    N/A

    Friendly staff with great customer service

    Stayed in February 2024

  • Reviewed: 9 December 2023

    10
    Good
    • Leisure trip
    • Group
    • King Studio with Sofa Bed and Fireplace
    • Stayed 1 night
    • Submitted via mobile

    Room & staff

    Room was nice and kitchen. Beautiful staff but location it's not a lot stuff in that area.

    Stayed in November 2023

  • Reviewed: 23 October 2023

    10
    Front desk personnel was very friendly
    • Business trip
    • Solo traveller
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The carpets need to be cleaned. Stale odor

    Convenient location Continental breakfast was OK

    Stayed in October 2023

Showing 1 – 25

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