Reviews of Residence Inn by Marriott Dallas Plano/Legacy 3 stars
5001 Whitestone Lane, Plano, TX 75024, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewRoom was clean, met our expectations promised on the wbsite. Staff were highly friendly. Good breakfast. Our requests were accommodated. Parking is very convenient.
Nothing.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewLocation was great just a short distance from hear r cntr
The beds were a little soft
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewBreakfast very poor. We mentioned to Booking.com and the hotel we needed GF food - I am Ceoliac and react to Wheat. This was on the booking form. Stayed 13 nights and could eat very little from the breakfast buffet. No GF bread, oatmeal, pastries, waffles, etc all not GF. Asked them to buy GF bread - the manager said not possible. We walked across the roas to the HEB store - 5 min walk - and had to buy our own bread. There was very dry scrambled egg every day - no bacon, sausages and patties were not GF. So disappointing.
Some food we could eat!
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewLocation was convenient to highways and inner city travel. Grocery store and t=restaurants short drive. Breakfast was above average most days.
Update on occupancy availability, researched extending stay and learned thee was no availability for an extension.
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewLocation
Rate
Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 April 2025 · Stayed in March 2025
Verified reviewThe manager was really nice and understanding and did what he could to rectify my stay. I sincerely appreciated it.
The kitchenette area was not tidy, especially by the fridge. There were remnants of food and a dead insect. Being too exhausted to switch rooms we tried to rest but couldn't. The room's temperature was not regulated. While others froze on one side I was burning up on the other. The AC was also too loud, far beyond the regular humming noise at other properties. The elevator also seemed a bit rickety.
Reviewed: 2 March 2025 · Stayed in March 2025
Verified reviewIt was in a great area and the layout was very nice.
Very disappointed sadly. We had two rooms. One of them the toilet was broken. The other room there was an “out of order” sign on the sleeper sofa on the INSIDE of the cushions and it was late before we realized it was broken. I personally would’ve liked to have a partial refund, we had a group of 8 and those things made our stay not as comfortable.
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 7 February 2025 · Stayed in December 2024
Verified reviewReviewed: 30 November 2024 · Stayed in November 2024
Verified reviewReviewed: 4 November 2024 · Stayed in November 2024
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewNice sized suite. Quiet location
Reviewed: 19 September 2024 · Stayed in July 2024
Verified reviewBreakfast was good
Reviewed: 11 September 2024 · Stayed in September 2024
Verified reviewVery clean
The location isn’t great.
Reviewed: 9 September 2024 · Stayed in September 2024
Verified reviewThe staff was extremely helpful. The attendant was very friendly. He ensured all items were very available even til the end.
Breakfast was minimal. The self-serve waffles were like cardboard.