5001 Whitestone Lane, Plano, TX 75024, United States
#24 of 56 hotels in Plano
Guests' ChoiceBased on 92 hotel reviews
8.3Cleanliness
8.3
Comfort
8.3
Location
8.6
Facilities
8.3
Staff
9.4
Value for money
8.3
Free WiFi
7.5
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End of dialog contentReviewed: 29 June 2025
Chapman
United StatesThe beds were a little soft
Location was great just a short distance from hear r cntr
Stayed in June 2025
Reviewed: 7 October 2024
Melvin
United KingdomNice sized suite. Quiet location
Stayed in October 2024
Reviewed: 19 September 2024
Denisse
United StatesBreakfast was good
Stayed in July 2024
Reviewed: 9 September 2024
Mohammad
United StatesBreakfast was minimal. The self-serve waffles were like cardboard.
The staff was extremely helpful. The attendant was very friendly. He ensured all items were very available even til the end.
Stayed in September 2024
Reviewed: 24 June 2024
Wood
United StatesRan out of biscuit the first morning
Breakfast was good
Stayed in June 2024
Reviewed: 23 May 2024
Giorgio
ItalyI really appreciated the service of Joel for breakfast. He was very kind and available to serve the customers. The food was good and everything was clean. I would definitely give him a score of 10/10.
Stayed in May 2024
Reviewed: 11 March 2024
Elaine
United StatesThat I had to go outside to get to the office from my room had to just cause I didn’t want to get cold not a problem
Nice and clean
Stayed in March 2024
Reviewed: 10 February 2024
Kelly
United StatesElevator was out for while...
Stayed in February 2024
Reviewed: 4 December 2023
Robin
United StatesSure would have been helpful to have A plug for our electric car!!!
Courtesy of the staff
Stayed in December 2023
Reviewed: 29 October 2023
Laviris
United StatesTiles in the bathroom moved. The furniture was stained badly.
Mediocur
Stayed in October 2023
Reviewed: 16 October 2023
Stephanie
United StatesThe bed was too hard and too soft maybe it's time for new mattresses. I attempted to wash laundry in the self service laundry both washers broke down. I spent 3 hours washing two loads of laundry and only had time to dry one load. The other just had to get hung up to dry because I was late for a reservation. I waited on the house maintenance person for 22 minutes the first time. He was very helpful but two breakdowns in one day.
The rooms where big and spacious. The staff were all very nice. Cleanliness was on point. The Housekeeping and Front Desk staff were very friendly. I really am happy to say the breakfast was excellent and the kitchen staff was pleasent bright and busy.
Stayed in October 2023
Reviewed: 15 October 2023
Constance
United Statesexcellent and friendly staff. We came for a funeral and needed to upgrade our room and they were so accommodating.
Stayed in October 2023
Reviewed: 22 September 2023
Ana
United StatesThe breakfast room was mmm,mmm with out invitation to have breakfast. No music, total silent, alone with out the habitat of any other Marriot breakfast buffet … like do not invite to stay there. Also needs more food variety as the other Hotels (family/Marriot) or as the competition.
Location
Stayed in August 2023
Reviewed: 14 September 2023
M
United StatesJohn the front desk staff member was very helpful and gracious
Stayed in September 2023
Reviewed: 11 September 2023
Ronald
United StatesPool hours, I think it should open earlier, especially on the weekend. More seating in living area.
It was very clean and comfortable. Staff was pleasant and check inn was easy.
Stayed in September 2023
Reviewed: 17 August 2023
Marquis
United StatesBreakfast Was Okay Just Did Not Like The Pork Sausages.
Location And Environment Was Very Comfortable.
Stayed in August 2023
Reviewed: 19 March 2023
Wooden
United StatesNa
Affordable, good staff, clean, comfortable.
Stayed in March 2023
Reviewed: 2 August 2025
Dawit
United StatesNothing.
Room was clean, met our expectations promised on the wbsite. Staff were highly friendly. Good breakfast. Our requests were accommodated. Parking is very convenient.
Stayed in August 2025
Reviewed: 27 June 2025
George
United KingdomSome food we could eat!
Breakfast very poor. We mentioned to Booking.com and the hotel we needed GF food - I am Ceoliac and react to Wheat. This was on the booking form. Stayed 13 nights and could eat very little from the breakfast buffet. No GF bread, oatmeal, pastries, waffles, etc all not GF. Asked them to buy GF bread - the manager said not possible. We walked across the roas to the HEB store - 5 min walk - and had to buy our own bread. There was very dry scrambled egg every day - no bacon, sausages and patties were not GF. So disappointing.
Stayed in June 2025
Reviewed: 8 May 2025
Bennie
United StatesRate
Location
Stayed in May 2025
Reviewed: 19 April 2025
Marisha
United StatesThe kitchenette area was not tidy, especially by the fridge. There were remnants of food and a dead insect. Being too exhausted to switch rooms we tried to rest but couldn't. The room's temperature was not regulated. While others froze on one side I was burning up on the other. The AC was also too loud, far beyond the regular humming noise at other properties. The elevator also seemed a bit rickety.
The manager was really nice and understanding and did what he could to rectify my stay. I sincerely appreciated it.
Stayed in March 2025
Reviewed: 2 March 2025
Jessica
United StatesVery disappointed sadly. We had two rooms. One of them the toilet was broken. The other room there was an “out of order” sign on the sleeper sofa on the INSIDE of the cushions and it was late before we realized it was broken. I personally would’ve liked to have a partial refund, we had a group of 8 and those things made our stay not as comfortable.
It was in a great area and the layout was very nice.
Stayed in March 2025
Reviewed: 26 December 2024
Erica
United StatesWish the call center is not an incoming call center only since a direct number to the hotel is not available anywhere. Or at least allow to make a warm transfer to the hotel If posting the number online is not an option.
Staff is very friendly. Our flight got delayed so much and the front reception was super nice during our check in. We were so worried that online said we can only check in until 12am so my sister rushed to the hotel to make sure our reservation won’t get cancelled. Thankfully it didn’t.
Stayed in December 2024
Reviewed: 11 September 2024
Shawnna
United StatesThe location isn’t great.
Very clean
Stayed in September 2024
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