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  5. Reviews of Residence Inn by Marriott Dallas Plano/Legacy

Reviews of Residence Inn by Marriott Dallas Plano/Legacy 3 stars

5001 Whitestone Lane, Plano, TX 75024, United States

#24 of 56 hotels in Plano

Guests' Choice

Review score

Based on 92 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.6

  • Facilities

    8.3

  • Staff

    9.4

  • Value for money

    8.3

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 29 June 2025

    9.0
    The stay was very nice.
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    The beds were a little soft

    Location was great just a short distance from hear r cntr

    Stayed in June 2025

  • Reviewed: 7 October 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • One-Bedroom Queen Suite
    • Stayed 5 nights
    • Submitted via mobile

    Nice sized suite. Quiet location

    Stayed in October 2024

  • Reviewed: 19 September 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 4 nights

    Breakfast was good

    Stayed in July 2024

  • Reviewed: 9 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 3 nights

    Breakfast was minimal. The self-serve waffles were like cardboard.

    The staff was extremely helpful. The attendant was very friendly. He ensured all items were very available even til the end.

    Stayed in September 2024

  • Reviewed: 24 June 2024

    9.0
    Very good experience
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Ran out of biscuit the first morning

    Breakfast was good

    Stayed in June 2024

  • Reviewed: 23 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 3 nights

    I really appreciated the service of Joel for breakfast. He was very kind and available to serve the customers. The food was good and everything was clean. I would definitely give him a score of 10/10.

    Stayed in May 2024

  • Reviewed: 11 March 2024

    8.0
    It was a comfortable, clean, friendly place to stay while in meetings for work
    • Business trip
    • People with friends
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    That I had to go outside to get to the office from my room had to just cause I didn’t want to get cold not a problem

    Nice and clean

    Stayed in March 2024

  • Reviewed: 10 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 8 nights

    Elevator was out for while...

    Stayed in February 2024

  • Reviewed: 4 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night

    Sure would have been helpful to have A plug for our electric car!!!

    Courtesy of the staff

    Stayed in December 2023

  • Reviewed: 29 October 2023

    7.0
    Stay was ok.
    • Leisure trip
    • Solo traveller
    • One-Bedroom Queen Suite
    • Stayed 3 nights

    Tiles in the bathroom moved. The furniture was stained badly.

    Mediocur

    Stayed in October 2023

  • Reviewed: 16 October 2023

    9.0
    Comfortable and Easy
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    The bed was too hard and too soft maybe it's time for new mattresses. I attempted to wash laundry in the self service laundry both washers broke down. I spent 3 hours washing two loads of laundry and only had time to dry one load. The other just had to get hung up to dry because I was late for a reservation. I waited on the house maintenance person for 22 minutes the first time. He was very helpful but two breakdowns in one day.

    The rooms where big and spacious. The staff were all very nice. Cleanliness was on point. The Housekeeping and Front Desk staff were very friendly. I really am happy to say the breakfast was excellent and the kitchen staff was pleasent bright and busy.

    Stayed in October 2023

  • Reviewed: 15 October 2023

    9.0
    very comfortable
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 6 nights

    excellent and friendly staff. We came for a funeral and needed to upgrade our room and they were so accommodating.

    Stayed in October 2023

  • Reviewed: 22 September 2023

    8.0
    Expect a little more vs what I spect
    • Business trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The breakfast room was mmm,mmm with out invitation to have breakfast. No music, total silent, alone with out the habitat of any other Marriot breakfast buffet … like do not invite to stay there. Also needs more food variety as the other Hotels (family/Marriot) or as the competition.

    Location

    Stayed in August 2023

  • Reviewed: 14 September 2023

    8.0
    Comfortable and convenient
    • Leisure trip
    • Solo traveller
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    John the front desk staff member was very helpful and gracious

    Stayed in September 2023

  • Reviewed: 11 September 2023

    9.0
    Superb
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Pool hours, I think it should open earlier, especially on the weekend. More seating in living area.

    It was very clean and comfortable. Staff was pleasant and check inn was easy.

    Stayed in September 2023

  • Reviewed: 17 August 2023

    7.0
    Loved The Stay, Definitely A Place I Would Stay At Again.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Breakfast Was Okay Just Did Not Like The Pork Sausages.

    Location And Environment Was Very Comfortable.

    Stayed in August 2023

  • Reviewed: 19 March 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Na

    Affordable, good staff, clean, comfortable.

    Stayed in March 2023

  • Reviewed: 2 August 2025

    10
    A very pleasant experience.
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 3 nights

    Nothing.

    Room was clean, met our expectations promised on the wbsite. Staff were highly friendly. Good breakfast. Our requests were accommodated. Parking is very convenient.

    Stayed in August 2025

  • Reviewed: 27 June 2025

    2.0
    Staff, room and facilites very good. No GF food provided and Management response very poor, never us
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 13 nights

    Some food we could eat!

    Breakfast very poor. We mentioned to Booking.com and the hotel we needed GF food - I am Ceoliac and react to Wheat. This was on the booking form. Stayed 13 nights and could eat very little from the breakfast buffet. No GF bread, oatmeal, pastries, waffles, etc all not GF. Asked them to buy GF bread - the manager said not possible. We walked across the roas to the HEB store - 5 min walk - and had to buy our own bread. There was very dry scrambled egg every day - no bacon, sausages and patties were not GF. So disappointing.

    Stayed in June 2025

  • Reviewed: 8 May 2025

    10
    Very good location and breakfast to enjoy
    • Business trip
    • Solo traveller
    • Queen Studio with Sofa Bed
    • Stayed 3 nights

    Rate

    Location

    Stayed in May 2025

  • Reviewed: 19 April 2025

    4.0
    Bad stay but wonderful manager.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    The kitchenette area was not tidy, especially by the fridge. There were remnants of food and a dead insect. Being too exhausted to switch rooms we tried to rest but couldn't. The room's temperature was not regulated. While others froze on one side I was burning up on the other. The AC was also too loud, far beyond the regular humming noise at other properties. The elevator also seemed a bit rickety.

    The manager was really nice and understanding and did what he could to rectify my stay. I sincerely appreciated it.

    Stayed in March 2025

  • Reviewed: 2 March 2025

    4.0
    Not as pleased as I was hoping for.
    • Business trip
    • Group
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Very disappointed sadly. We had two rooms. One of them the toilet was broken. The other room there was an “out of order” sign on the sleeper sofa on the INSIDE of the cushions and it was late before we realized it was broken. I personally would’ve liked to have a partial refund, we had a group of 8 and those things made our stay not as comfortable.

    It was in a great area and the layout was very nice.

    Stayed in March 2025

  • Reviewed: 26 December 2024

    10
    Great!
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    Wish the call center is not an incoming call center only since a direct number to the hotel is not available anywhere. Or at least allow to make a warm transfer to the hotel If posting the number online is not an option.

    Staff is very friendly. Our flight got delayed so much and the front reception was super nice during our check in. We were so worried that online said we can only check in until 12am so my sister rushed to the hotel to make sure our reservation won’t get cancelled. Thankfully it didn’t.

    Stayed in December 2024

  • Reviewed: 11 September 2024

    10
    I will definitely be back!
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The location isn’t great.

    Very clean

    Stayed in September 2024

Showing 1 – 25

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