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  5. Reviews of Residence Inn by Marriott Richmond Downtown

Reviews of Residence Inn by Marriott Richmond Downtown 4 stars

14 South 14th Street, Richmond, VA 23219, United States

#21 of 75 hotels in Richmond

Guests' Choice

Review score

Based on 71 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    9.0

  • Location

    9.0

  • Facilities

    8.8

  • Staff

    8.9

  • Value for money

    8.4

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 9 August 2025

    10
    Cozy and convenient
    • Leisure trip
    • Couple
    • Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    I didn't like having to pay for parking, we also had a hard time giving our Doordarsher directions to the hotel even though they used GPS, we also had a note that said there was free breakfast but we could only find the breakfast bar which you had to pay for

    I liked the convenience of the location and the size of the room. I also liked that it had a fridge and microwave so we could make our own food.

    Stayed in July 2025

  • Reviewed: 13 July 2025

    9.0
    Nice building, breakfast needs improvement
    • Leisure trip
    • Family with young children
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was not very creative or good

    Nice good-sized room, good location, nice facilities

    Stayed in July 2025

  • Reviewed: 21 June 2025

    9.0
    Superb
    • Family with young children
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The air ducts from the units were noisy. And the TV channels weren't that great.

    Yes, but it was a very short stay.

    Stayed in June 2025

  • Reviewed: 24 March 2025

    9.0
    I will come back.
    • Leisure trip
    • Family with young children
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The Irish Pub across the street at 1:30am.

    Very clean.

    Stayed in March 2025

  • Reviewed: 18 February 2025

    9.0
    Enjoyed it immensely. Were able to walk everywhere which was very enjoyable
    • Leisure trip
    • Couple
    • Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    No area to leave car while checking in and it was pouring so got soaked

    Hotel was very nice. Room clean and staff very friendly

    Stayed in February 2025

  • Reviewed: 20 December 2024

    8.0
    The facility is beautiful, but i wouldn’t stay here again. I stayed at other residence inn and this one wasn’t my favori
    • Business trip
    • Couple
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The staff was condescending and talked to me like I’m stupid. The older guy that was setting up the breakfast was rude.

    The room was comfortable and the hotel was beautiful. Breakfast was delicious.

    Stayed in December 2024

  • Reviewed: 9 December 2024

    10
    Excellent hotel and location
    • Leisure trip
    • Solo traveller
    • Studio with Sofa Bed
    • Stayed 2 nights

    I encountered challenges with the functionality and reliability of the Wi-Fi during my stay, which posed a minor inconvenience. While the overall experience remained positive, addressing this limitation would significantly enhance the satisfaction and productivity of future guests, particularly those who rely heavily on stable internet access for work or communication purposes.

    The establishment provided a comprehensive and satisfying experience, with particular appreciation for the charming café in the lobby. The staff exhibited exceptional professionalism, demonstrating an unwavering commitment to friendliness and courtesy throughout the stay. The property's location was strategically advantageous, offering easy access to several businesses within walking distance, thereby enhancing convenience for guests. The accommodations were thoughtfully designed, featuring contemporary appliances and furnishings that contributed to a comfortable and inviting atmosphere, ensuring a seamless blend of functionality and modern aesthetics.

    Stayed in October 2024

  • Reviewed: 1 September 2024

    10
    Exceptional
    • Solo traveller
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nun

    Everything

    Stayed in August 2024

  • Reviewed: 4 July 2024

    10
    Great place to stay. Highly recommend it.
    • With a pet
    • Leisure trip
    • Family with young children
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Restaurant food was good but cost almost as much as our stay & the portions were small to boot.

    The woman who greeted us & checked us in was amazing. The valet guy Cliff was too. The room was super clean, the shower pressure great & the bed excellent. Couldn’t ask for more for a place to stay for the night. The restaurant too was good but a bit pricey for the portions we got, so that would be our only disappointment. Otherwise excellent.

    Stayed in July 2024

  • Reviewed: 24 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    NA

    Awesome room

    Stayed in June 2024

  • Reviewed: 27 May 2024

    8.0
    Great value downtown
    • Leisure trip
    • Family with young children
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    No pool

    Great size room for a family. Good location and hotel had some outside entertainment for kids (tumble tower, form 4).

    Stayed in May 2024

  • Reviewed: 7 April 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing at all

    The room was nice and clean. The bed was very comfortable. And I liked that there were extra covers and an extra pillow

    Stayed in April 2024

  • Reviewed: 5 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I didn’t realize the Residence Inn was in the Courtyard. Would have made it to the lobby quicker had I known this.

    Parking was close across the street in a garage for $7 a day.

    Stayed in October 2023

  • Reviewed: 21 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    pillows could be replaced with better ones.

    staff, quality if the room..beautiful location.. excellent breakfast included

    Stayed in August 2023

  • Reviewed: 21 July 2023

    10
    Excellent location and room. Loved it
    • Leisure trip
    • Couple
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    No parking without valet

    Breakfast was good.

    Stayed in June 2023

  • Reviewed: 7 July 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Corner Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    You

    The valet service was outstanding-extra compliments to Cliff who was a jewel!

    Stayed in July 2023

  • Reviewed: 29 June 2023

    10
    Nice, comfortable stay.
    • Leisure trip
    • Couple
    • Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    It was difficult to find the hotel because two hotels in the same building and it wasn’t mentioned in booking.

    Nice, big, comfortable room. Nice gym. Outdoor sitting was very awesome. They have Starbucks coffee machine in the bar.

    Stayed in June 2023

  • Reviewed: 21 May 2023

    10
    Loved this place!
    • Leisure trip
    • Couple
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Great downtown location with plenty of parking and things to do.

    Stayed in April 2023

  • Reviewed: 3 April 2023

    8.0
    good quick stay. very clean
    • Leisure trip
    • Couple
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    towels were scratchy

    next to a good restaurant. convenient to Highway breakfast starting at 6 is very good

    Stayed in April 2023

  • Reviewed: 29 December 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Full kitchen, spacious studio

    Stayed in December 2022

  • Reviewed: 26 November 2022

    9.0
    If you stay here, you won't regret it!!
    • Leisure trip
    • Family with young children
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The microwave was dirty...I wanted to heat up some Thanksgiving leftovers but didn't because of this. But luckily, that was the only thing that was dirty. Everything else was spotless!

    Love the design, accessibility, location, staff were very pleasant. Good breakfast, bar on site...really nice vibe!

    Stayed in November 2022

  • Reviewed: 1 November 2022

    9.0
    nice property to stay while in town.
    • Leisure trip
    • Couple
    • Corner Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    complimentary breakfast was barebones. Parking is too expensive. needs a pool and hot spa

    very clean

    Stayed in October 2022

  • Reviewed: 31 August 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Sofa bed was old and uncomfortable.

    Great staff.

    Stayed in August 2025

  • Reviewed: 3 February 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast time in Booking.com should be corrected. It was said that breskfast would be until 10am (usual for a Sunday) but it was only until 9. We and some other guests only got the leftovers.

    Nice hotel in a good location, for one night it was good.

    Stayed in January 2025

Showing 1 – 25

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