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Reviews of Residence Inn by Marriott Rapid City 2 stars

581 Watiki Way, Rapid City, SD 57719, United States

#7 of 43 hotels in Rapid City

Guests' Choice

Review score

Based on 188 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.4

  • Facilities

    8.4

  • Staff

    8.4

  • Value for money

    8.1

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 20 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio with City View
    • Stayed 3 nights
    • Submitted via mobile

    Mirror in bath was cloudy

    Location was perfect

    Stayed in July 2025

  • Reviewed: 28 January 2025

    8.0
    nice comfortable room
    • Leisure trip
    • Family with young children
    • King Studio with City View
    • Stayed 1 night

    the package for new year's I wasn't told at the front desk about the package, so my kids couldn't swim so they missed out on swimming you have to purchase the package to swim which is dumb.

    the rooms were spacious and comfortable. was able to cook with all the dishes and pots and pans

    Stayed in January 2025

  • Reviewed: 28 December 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio with City View
    • Stayed 1 night
    • Submitted via mobile

    The floor was not vacuumed in our hotel room, everything was dusty and there were pen marks everywhere

    Stayed in December 2024

  • Reviewed: 8 December 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio with City View
    • Stayed 1 night
    • Submitted via mobile

    Need new mattress

    Good size room

    Stayed in November 2024

  • Reviewed: 8 December 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio with City View
    • Stayed 1 night
    • Submitted via mobile

    Need new mattress

    The rooms was big

    Stayed in December 2024

  • Reviewed: 1 December 2024

    8.0
    Fine
    • Leisure trip
    • Couple
    • King Studio with City View
    • Stayed 1 night
    • Submitted via mobile

    Parking

    Good

    Stayed in November 2024

  • Reviewed: 29 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio with City View
    • Stayed 6 nights
    • Submitted via mobile

    No pool

    Stayed in August 2024

  • Reviewed: 18 August 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio with City View
    • Stayed 1 night
    • Submitted via mobile

    I paid for my room 2 days in advanced and still when we got there we got a handicap room when I asked for another room they said they were sold out and that was all that was left. He didn’t care to even say sorry or anything. Rude poor customer service

    Stayed in August 2024

  • Reviewed: 15 August 2024

    8.0
    Very nice stay for a reasonable rate during the busy season. Definitely recommended
    • Leisure trip
    • Family with young children
    • King Studio with City View
    • Stayed 1 night

    1) Location was grim (right off highway, industrial feel) 2) OK this will seem super entitled but here me out: when I checked in I was told we'd been upgraded. Great! I've never had that happen before, how nice. The room they put us in was huge (kitchenette, separate TV/couch/desk area from bedroom, giant bathroom), very nice. Thing is, we were just staying one night and it was already past dinner so all that stuff was mostly useless for us and the room was designed for people needing physical assistance, which means first floor near the exit (very noisy) and a huge shower with very low water pressure. Honestly would have been much better off in a normal room.

    1) Better than average gym 2) TV setup for streaming 3) spacious room 4) comfortable bed 5) friendly staff

    Stayed in August 2024

  • Reviewed: 26 July 2024

    9.0
    A little home away from home.
    • Business trip
    • Couple
    • King Studio with City View
    • Stayed 3 nights
    • Submitted via mobile

    The parking spaces are small and should be wider. Sometimes there aren’t enough parking spaces. The value of the rooms is sometimes outrageous. The shower needs a door so the bathroom floor doesn’t get wet.

    It’s a little home away from home. Breakfast is awesome. The staff are super friendly. The beds are comfortable. Love the little kitchen.

    Stayed in June 2024

  • Reviewed: 12 July 2024

    7.0
    Rapid City is growing & This hotel is a great stop to hang your hat for a week.
    • Business trip
    • Family with young children
    • One-Bedroom King Suite with City View
    • Stayed 4 nights

    The staff was not as knowledgeable as I would liked about the surrounding area. You have to ask for room service at the front desk. If you do your homework before you go this would not be an issue

    There is something to say about a busy hotel. The breakfast scene was crowded but quick turn over everyday. The room was spacious & clean. Wifi worked excellent. The kitchen was perfect for what we needed.

    Stayed in June 2024

  • Reviewed: 25 June 2024

    7.0
    Adequate as we were traveling through town.
    • Leisure trip
    • Couple
    • King Studio with City View
    • Stayed 1 night
    • Submitted via mobile

    Guests dirty towels and garbage bags were in the hall when we arrived and when we went to breakfast and then checked out the next morning.

    Location

    Stayed in June 2024

  • Reviewed: 19 June 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Studio with City View
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was so-so.

    Stayed in June 2024

  • Reviewed: 17 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Studio with City View
    • Stayed 3 nights

    I forgot to give them my Marriott number and when I called them the next day, they were unable to help me. The Mariott in Rapid City could help me

    Stayed in May 2024

  • Reviewed: 10 May 2024

    7.0
    No proper vegetarian food in breakfast.
    • Leisure trip
    • Family with young children
    • King Studio with City View
    • Stayed 1 night
    • Submitted via mobile

    Hotel didn't have a proper breakfast items for people who are vegetarian. You need to consider that in a hotel all types of guests will come and if you don't offer food of their taste, nobody will like it. Keep vegetarian food as well.

    Overall it was fine.

    Stayed in May 2024

  • Reviewed: 18 April 2024

    7.0
    very interesting
    • Leisure trip
    • Couple
    • King Studio with City View
    • Stayed 2 nights

    beds are lumpy need firm pillows no free coffee all day no breakfast need bigger parking lot

    size of the room and the refrigerator

    Stayed in April 2024

  • Reviewed: 3 April 2024

    7.0
    Everything was good, about average for what you would expect.
    • Leisure trip
    • Couple
    • King Studio with City View
    • Stayed 1 night
    • Submitted via mobile

    Breakfast that was offered was awful.

    The room design.

    Stayed in April 2024

  • Reviewed: 18 December 2023

    9.0
    A little bit of home away from home.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with City View
    • Stayed 3 nights

    The light fixture over the table was very dim and I asked to have it replaced but nobody came. The parking spaces are very small and you can't open your car door all the way (this is a problem all over Rapid City except for Sam's Club).

    Breakfast was great. I loved that there was a bathtub to relax in (it was small but doable). It's a home away from home. The staff is always friendly and helpful.

    Stayed in December 2023

  • Reviewed: 1 December 2023

    7.0
    Wedding stay
    • Leisure trip
    • Family with young children
    • King Studio with City View
    • Stayed 6 nights
    • Submitted via mobile

    Excessive pool charge and most features were under construction, upfront room charges that were never incurred. Highest pet charge I have ever paid. Worst breakfast offerings, unfriendly breakfast servers.

    Nice room, friendly staff

    Stayed in November 2023

  • Reviewed: 30 November 2023

    7.0
    Won't stay there again
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with City View
    • Stayed 6 nights
    • Submitted via mobile

    Outer doors never secure. Added a room charge of 20 dollars per night at beginning of stay but did resolve that later. Excessive charges for pool access with confusing charges.

    Nice room, good value, helpful and friendly staff.

    Stayed in November 2023

  • Reviewed: 30 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with City View
    • Stayed 1 night
    • Submitted via mobile

    Very nice

    Stayed in October 2023

  • Reviewed: 28 October 2023

    9.0
    The mini suite was wonderful.
    • Leisure trip
    • Couple
    • King Studio with City View
    • Stayed 1 night
    • Submitted via mobile

    We were hauling a trailer and it was difficult to find good parking.

    Stayed in October 2023

  • Reviewed: 11 October 2023

    7.0
    Generous and comfortable room all be it in a rather soleless hotel.
    • Leisure trip
    • Family with young children
    • King Studio with City View
    • Stayed 2 nights

    There was no bar and so no focal point as reception was featureless. We had an early flight on the Saturday and breakfast is not served until 7am. The shower was curious as the glass partion wasn't wide enough. The access to the area was difficult in the dark and not very well signposted.

    The rooms were very generous and would have been suitable for a longer stay. It adjoins the local indoor water park if that is you sort of thing. Parking was easy and close to the room.

    Stayed in September 2023

  • Reviewed: 29 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio with City View
    • Stayed 3 nights

    Walk in shower that didn't slope correctly and had insufficient transparent wall to prevent water spray from reaching floor

    Large room with a couch and a comfortable bed. Easy television access to streaming services.

    Stayed in September 2023

Showing 1 – 25

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