Reviews of Residence Inn By Marriott Port Arthur This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
2740 Jimmy Johnson Blvd, Port Arthur, 77640, United States
#5 of 24 hotels in Port Arthur
Guests' ChoiceReview Score
Based on 22 hotel reviews
7.7Score breakdown
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Cleanliness
8.9
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Comfort
8.8
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Location
9.5
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Facilities
8.3
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Staff
9.1
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Value for money
8.4
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Showing 1 - 22
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Reviewed: June 3, 2024
D
United States9 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Studio with Sofa Bed - Hearing Accessible
- • Stayed 1 night
Need sugar dispensers for the coffee not the tiny little packages, the shower design is terrible, you can't keep from getting water on the floor or soaking the floor mat/towel. The opening needs to be smaller or a second piece of glass to make a sliding door. The maid needs to learn to read her list and not enter rooms unannounced when the room is NOT on her check out list and not ready for cleaning. SOMEONE at Marriott needs to look into sleep number beds, SERIOUSLY!!!!!!!!!
We have been staying here since it opened. We do enjoy the hotel but there are usually 1 or two little things that keep it from getting 100%
Stayed in June 2024
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Reviewed: September 9, 2022
Gonzalez
United States1 review7.0“All in all my stay was good.”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds and Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
I asked for a 2 room suite meaning a living room kitchen combo with seperate bedroom. I asked the check in clerk a few times if that's the room I was getting since I paid over $200/ a night and she consistently said yes but I did not. The room I was given was very nice & somewhat roomy, it's had a full kitchen , living area& 2 king beds all together. That's the only complaint I have.
The building itself was very nice & clean. It is close to shopping eateries & hospital. Close access to hwy.
Stayed in August 2022
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Reviewed: September 16, 2024
Brian
United States1 review5.0“Stay was good except for the mold in the shower”- • Leisure trip
- • Solo traveler
- • King Studio with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
The shower had mold
Location
Stayed in September 2024
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Reviewed: August 20, 2024
Quinty
Netherlands2 Reviews1.0Very Poor- • Business trip
- • Solo traveler
- • King Studio with Sofa Bed
- • Stayed 5 nights
Let me start by saying that I rarely write bad reviews, but this experience was so terrible that I feel compelled to share it. My stay at the Residence Inn from July 9th to 12th, 2024, was supposed to be a straightforward business trip, but it turned into a nightmare due to the incompetence of both the hotel and Booking.com. Originally, I was supposed to check in on July 7th and stay until the 12th. However, due to a severe hurricane in Southeast Texas, it was impossible to drive safely on July 7th and 8th, so I had to remain in Houston until conditions improved. I contacted the Residence Inn to change my booking to start on July 9th instead, and they assured me that it would be no problem, given the unforeseen circumstances. I eventually stayed at the hotel from July 9th to 12th, and at the end of my stay, I received an updated invoice reflecting the shorter stay—a difference of $400. I was relieved that the hotel acknowledged the situation and adjusted the price accordingly. But that’s where the relief ended. Despite the hotel making the adjustment, Booking.com charged me for the full five-night stay. When I reached out to their customer service, I was met with a brick wall of unhelpful representatives who either couldn’t or wouldn’t assist me. I made several calls, spent hours on hold, and explained my situation repeatedly, but no one took action to correct the error. It became clear that they had no intention of resolving the issue. To make matters worse, the hotel was equally uncooperative. Despite supposedly correcting the invoice, they failed to communicate the change to Booking.com or provide the necessary confirmation to rectify the billing error. It’s now a month and a half later, and I’m still out $400, with no resolution in sight. This experience has been an utter disaster. The lack of accountability from both the hotel and Booking.com is astounding.
Stayed in July 2024
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Reviewed: August 13, 2024
Claudia
United States12 Reviews5.0“Greatly disappointed would have expected management to assure every thing would be in functioning conditions for guest s”- • Leisure trip
- • Couple
- • King Studio with Sofa Bed - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
The patio are had an amazing recreational area unfortunately one of the main a attractionss a round fire pit was not functional. Great disappointment 😕😞
It was very clean served amazing breakfast and staff was friendly.
Stayed in August 2024
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Reviewed: July 11, 2024
Ariana
United States2 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • King Studio with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Everything was great
The breakfast hade plenty of options for my family my kids enjoyed the pool front desk ladies and manger was very welcoming
Stayed in July 2024
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Reviewed: September 10, 2023
Sonya
United States7 Reviews10“My family and I will return to this location again!!”- • Couple
- • King Studio with Sofa Bed - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
N/A
The front desk day staff for Saturday was very polite and attentive to our needs during our stay. She went above and beyond to fix a problem that my husband and I had during our stay.
Stayed in September 2023
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Reviewed: May 26, 2023
Sonya
United States7 Reviews10“Everything was excellent”- • Family with young children
- • Queen Studio with Two Queen Beds and Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
N/A
Clean property and excellent staff!!! Also the complimentary breakfast.
Stayed in April 2023
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Reviewed: July 23, 2025
Tamara
United States8 Reviews1 helpful vote10Exceptional- • Business trip
- • Couple
- • King Studio with Sofa Bed - Hearing Accessible
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in July 2025
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Reviewed: December 22, 2024
Harris
United States4 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2024
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Reviewed: August 19, 2024
Anton
United States7 Reviews10Exceptional- • Leisure trip
- • Couple
- • Queen Studio with Two Queen Beds and Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in August 2024
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Reviewed: July 27, 2024
Caroline
United States2 Reviews10Exceptional- • Leisure trip
- • Couple
- • One-Bedroom King Suite with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in July 2024
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Reviewed: July 22, 2024
Latishe
United States7 Reviews2 helpful votes10Exceptional- • Family with young children
- • Queen Studio with Two Queen Beds and Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in July 2024
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Reviewed: February 29, 2024
Kim
United States11 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • King Studio with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2024
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Reviewed: February 16, 2024
Jacqueline
United States7 Reviews10Exceptional- • Leisure trip
- • Couple
- • King Studio with Sofa Bed - Hearing Accessible
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in January 2024
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Reviewed: October 31, 2023
Verlyn
United States12 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • King Studio with Sofa Bed - Hearing Accessible
- • Stayed 4 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in October 2023
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Reviewed: May 26, 2023
Shunte
United States4 Reviews10Exceptional- • Leisure trip
- • Couple
- • One-Bedroom King Suite with Sofa Bed
- • Stayed 1 night
There are no comments available for this review
Stayed in April 2023
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Reviewed: May 18, 2023
La
United States20 Reviews10Exceptional- • Business trip
- • Solo traveler
- • King Studio with Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in May 2023
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Reviewed: April 27, 2023
Shawna
United States40 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • King Studio with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2023
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Reviewed: December 13, 2022
Kellye
United States43 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Travelers with friends
- • Queen Studio with Two Queen Beds and Sofa Bed
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2022
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Reviewed: November 29, 2022
Mona
United States1 review10Exceptional- • Leisure trip
- • Solo traveler
- • Queen Studio with Two Queen Beds and Sofa Bed
- • Stayed 2 nights
There are no comments available for this review
Stayed in November 2022
Showing 1 - 22
