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  5. Reviews of Residence Inn by Marriott New York Queens

Reviews of Residence Inn by Marriott New York Queens 3 stars

38-39 9th Street, Long Island City, Queens, NY 11101, United States

#40 of 89 hotels in Queens

Guests' Choice

Review score

Based on 342 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.4

  • Location

    6.9

  • Facilities

    8.2

  • Staff

    8.3

  • Value for money

    7.9

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 3 September 2025

    8.0
    Very good
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    We came late by public transport. The area around the hotel felt a bit unsafe. However inside the hotel we felt safe.

    The hotel was nice, and the room was comfortable.

    Stayed in August 2025

  • Reviewed: 1 September 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Studio, 1 King, Sofa bed, City view
    • Stayed 3 nights
    • Submitted via mobile

    The room had no full-length mirrors to view, that would be an excellent addition to the room. No pool available.

    The área was different, best to have transportation to get around. Had an amazing view of the bridge, at the correct angle, the City View, exquisite! The staff were amazing, with a few delays. I would definitely stay here again!

    Stayed in July 2025

  • Reviewed: 31 August 2025

    8.0
    value for money
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 5 nights

    a pleasant surprise. apart from the breakfast and the location, it was good value for money.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 10 nights
    • Submitted via mobile

    The room was very clean and comfortable, the position is great, three subway stops from Manhattan

    Stayed in August 2025

  • Reviewed: 21 August 2025

    8.0
    It's OK. We recommend it, especially if you travel by car.
    • Leisure trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 4 nights

    The neighborhood was a bit strange for us, as East-European tourists , especially in the evenings. The breakfast should be a better organized.

    It is a hotel with good price/quality ratio. Due to this feature, it is a bit crowded. Not far from the subway. We been there 2 times for more days. The staff is handling quite well this number tourist.

    Stayed in July 2025

  • Reviewed: 21 August 2025

    8.0
    It is a fair deal. We are ready to come back again.
    • Leisure trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 2 nights

    If you approach the hotel by public transportation, during late evening, the neighborhood may not look really safe. During breakfast the restaurant is a bit crowed, the space is to small considering the number of rooms. As result, some people take their breakfast into their rooms.

    It was a good choice, very good price-quality ratio. Smooth check-in, polite staff. Easy to find it, not far from the subway.

    Stayed in August 2025

  • Reviewed: 6 August 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The area, on the other hand, was a bit dodgy, and the walk to and from the subway (Queensbridge) was a little anxiety-inducing. Nothing bad actually happened, but there were a few concerning characters hanging round the pavements, doing some concerning things......Definitely get a taxi from.the subway on the days you arrive and leave, so you're not walking the 10min between the station and the hotel with bags.... Otherwise, great stay and great value for New York ⁸

    Great staff - very friendly. Rooms were really good: large, well equipped and clean. Breakfast was really good too - a good selection of hot and cold foods, including sausages, bacon, 2 types of eggs, potatoes, waffles, and cereals, porridge and, yoghurt. The only concern was breakfast seating, which is severely limited, so get down as early as possible!

    Stayed in August 2025

  • Reviewed: 6 August 2025

    7.0
    Will avoid staying here
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights

    The room was quite small, and the bathroom lacked a lock. Moreover, the hallway carpets were not properly cleaned.

    The breakfast was good with several options, but the dining area tends to be crowded.

    Stayed in June 2025

  • Reviewed: 23 July 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Location was difficult to find initially at no fault of the hotel.

    The staff was incredibly helpful and made some great recommendations for places to visit while in the city!

    Stayed in June 2025

  • Reviewed: 23 July 2025

    9.0
    Ideal for families
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Friendly staff, room was clean, bed was comfortable and good breakfast options. It was also a 5-7 minute walk from the subway station.

    Stayed in July 2025

  • Reviewed: 20 July 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing at all

    I have stayed in this location before and everytime I stay, I am always happy with my accommodations. The staff is always kind and the rooms are always clean and very comfortable. I recommend this hotel to anyone staying Queens.

    Stayed in July 2025

  • Reviewed: 13 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed, City view
    • Stayed 2 nights
    • Submitted via mobile

    For a Marriott the staff is not as professional

    I loved the comfort of the bed and the city view from my room.

    Stayed in July 2025

  • Reviewed: 7 July 2025

    7.0
    Good
    • Leisure trip
    • People with friends
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Rooms and hotel location

    The breakfast and the staff

    Stayed in July 2025

  • Reviewed: 1 July 2025

    9.0
    Superb
    • Business trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The location is not that good. It feels a bit unsafe to walk at night.

    It’s clean and check in was easy

    Stayed in May 2025

  • Reviewed: 29 June 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 3 nights

    Breakfast wasn't available due to some shortage, for two days

    The hotel facility is quite new and spaceus. The gym is very well equiped. Hotel staff is attentive and helpful

    Stayed in June 2025

  • Reviewed: 28 June 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    cleaness

    location

    Stayed in June 2025

  • Reviewed: 25 June 2025

    8.0
    I’d stay there again
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    One day breakfast delivery was late so all they had was sausage. AC wasn’t working in one of our two rooms, but they were very kind and accommodating about it

    Proximity to the train, good breakfast

    Stayed in June 2025

  • Reviewed: 15 June 2025

    8.0
    The stay was satisfactory
    • Business trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    The reception area can be improved, ambiance and it tends to become crowded

    Rooms were great

    Stayed in June 2025

  • Reviewed: 14 June 2025

    8.0
    Overall I llike ths hotel system and facilities but only far from the city and dinner place
    • Business trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 3 nights

    Far from the main city downtown, and sorrounding area not a good restaurant for dinner.

    I was previous guest of this hotel so I like same place to meet with my friends but location wise little far from downtown. So next time everyone suggest me to stay around downtown area.

    Stayed in June 2025

  • Reviewed: 10 June 2025

    7.0
    Fair.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 3 nights

    Allocate more time for eating. Inadequate seats.

    Chaotic.

    Stayed in June 2025

  • Reviewed: 4 June 2025

    9.0
    Stay was relaxing, morning front desk manager needs to learn some elegance
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The morning front desk manager was horrible, I wasn’t planning on staying in NY for three nights but there was a change of plans and I booked for the first night then decided I liked the hotel and reserved the next two nights, paid online and when I went in the morning to let them know and ask for the same room they asked for a new deposit where my credit card didn’t work it was only 100 dollars which is not much but I had to go upstairs to call the bank and get a different card she asked for an employee to escort me and then called me yelling at me while I was trying to contact the bank and told me she only gave me access to the room where btw my son was sleeping and the night before was paid and the next two nights as well just to get another card and come back! I’ve been to hotels all the over the world this was the worst bitch unprofessional low class treatment I’ve ever have had. Ugly long red hair with long black nails like a witch with a witch attitude.

    Loved how spacious it was, room service was great it was a very clean hotel, easy access to the subway.

    Stayed in May 2025

  • Reviewed: 30 May 2025

    7.0
    Good
    • Leisure trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 4 nights

    It's been a week since check-out and I'm still waiting for the security deposit back and nobody is answering to my email on when it will be refunded to me.

    The room was spacious and the view was great.

    Stayed in May 2025

  • Reviewed: 29 May 2025

    9.0
    Great value for the money
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    The area in which the hotel is located, although very convenient to visit NYC (5 min walk to the subway station and another 10 min ride into Manhattan) is a bit rough feels unsafe. I must say though that in our 4 day stay we never felt threatened in any way

    Ample room with kitchenette equipped with basic cooking ware, dishwasher, microwave and full size fridge. Comfy bed, shower with good water pressure. Breakfast with good selection of items and the all day help-yourself coffee station is a nice touch. Everyone we interacted with was lovely and a special shoutout to Nona who was kind enough to allow us to check in earlier so we could shower and rest after a long flight.

    Stayed in May 2025

  • Reviewed: 15 May 2025

    8.0
    Excellent overall and definitely recommend
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed, City view
    • Stayed 2 nights

    Some areas around the hotel are not comfortable to walk at night. But we did not face any problem.

    Lovely city view, wonderful staff, spacious and clean rooms. Room had all the necessary stuffs. Good sleep and fantastic breakfast options. Bathroom is clean and good. Amenities are excellent. Easy to reach. Subway is at a walking distance. Enjoyed our stay

    Stayed in April 2025

Showing 1 – 25

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