Reviews of Residence Inn by Marriott Jekyll Island 3 stars
178 South Beachview Drive, Jekyll Island, 31527, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe pool was very nice and the room was spacious. We enjoyed the on-site amenities. Very simple and close beach access was a plus.
We stayed for 6 days and could not get anyone to clean our room, change the sheets or do anything of the sort. They argued when we asked for the room to be cleaned and then said it would be done the day before we left and still didn't. The cleaners would come at 8am and then when asked if they could come by later agree and never come back.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewIt was a beautiful location, a very nice hotel, although not the nicest Marriott I’ve ever stayed in.
It was not baby friendly at all, I have a 16 month old and there were no high chairs available at dinner or breakfast and that was very inconvenient for us.
Dear Ashton, Thank you for your review. We're glad you enjoyed your dinner with us and that our beautiful setting added something special to your stay. Please know that your feedback about dining with a young child is truly important to us. Providing an enjoyable experience is our goal, and we regret that the lack of high chairs made things more difficult for your family. It was wonderful having you here, and we hope to welcome you back again for a more seamless stay. Sincerely, Rick Norman General Manager
Dear Ashton, Thank you for your review. We're glad you enjoyed your dinner with us and that our beautiful setting added something special to your stay. Please know that your feedback about dining with a young child is truly important to us… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewI have no complaints! The room with kitchenette was excellent, the staff was great, the view from the room was great, access to the beach was easy and the pool was perfect. We enjoyed our stay!
Thank you for taking the time to leave us your feedback. We are thrilled to know that you enjoyed everything about your time with us, from our amazing accommodations to our attentive team members. It is our hope that you'll consider giving us another chance soon. Sincerely, Rick Norman General Manager
Thank you for taking the time to leave us your feedback. We are thrilled to know that you enjoyed everything about your time with us, from our amazing accommodations to our attentive team members. It is our hope that you'll consider giving … Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewBreakfast was fine, The restaurants and staff were very customer orientated.
The only negative was the room assigned and the response to the male employee that assigned the room. It was suppose to be a beach view. Technically it was. However our immediate view was the concrete wall outside our balcony. It was horrible.
It warms our hearts to know that you had a great time with us overall and that our breakfast options left a positive impression on you. We are sorry to hear about any disappointment with the accommodations and service that you received. We always want our guests to have the best experience possible, so we will be sure to discuss all of your comments internally and make improvements where necessary. Thank you, and we hope to see you again soon. Sincerely, Rick Norman General Manager
It warms our hearts to know that you had a great time with us overall and that our breakfast options left a positive impression on you. We are sorry to hear about any disappointment with the accommodations and service that you received. We … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation of room. Easy access to Beach. Pool was nice. Food was delicious from the Shore/ hotel restaurant. The pool was clean, jacuzzi was working!
The breakfast area congested. No creamer for coffee...the $30 extra a day for destination charge they dont tell bout.
Thank you for sharing your feedback about your recent stay. It’s heartwarming to hear that your convenient room location, easy beach access, pristine pool, functional jacuzzi, and delightful dining at Shore enhanced your experience. Your concerns about our breakfast area, lack of coffee creamer, and destination charge are sincerely appreciated, as they guide efforts to improve service flow and transparency. We look forward to welcoming you back to Residence Inn by Marriott Jekyll Island again soon. Sincerely, Rick Norman General Manager
Thank you for sharing your feedback about your recent stay. It’s heartwarming to hear that your convenient room location, easy beach access, pristine pool, functional jacuzzi, and delightful dining at Shore enhanced your experience. Your co… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewEverything was good.
Thank you for your incredible review! At Residence Inn by Marriott Jekyll Island, we strive to go above and beyond for our guests, and we're glad you had an excellent stay and enjoyed all we have to offer during your visit. It was a pleasure having you here, and we hope to welcome you back for another marvelous stay in the future. Sincerely, Rick Norman General Manager
Thank you for your incredible review! At Residence Inn by Marriott Jekyll Island, we strive to go above and beyond for our guests, and we're glad you had an excellent stay and enjoyed all we have to offer during your visit. It was a pleasur… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewNice property. Helpful, friendly staff.
Dear Linda, Thank you for your positive feedback! We're delighted you enjoyed our location, and our wonderful team made such an impression on you. We strive to create a welcoming and enjoyable experience for all our guests, and it's great to know we succeeded with your stay. We look forward to welcoming you back soon! Sincerely, Rick Norman General Manager
Dear Linda, Thank you for your positive feedback! We're delighted you enjoyed our location, and our wonderful team made such an impression on you. We strive to create a welcoming and enjoyable experience for all our guests, and it's great t… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewLocation is great, love the easy access to beach. Loved having the bikes to ride!
Would have loved more choices at breakfast like fruit. Did have one morning of our 4 days with bacon, grits which was good!
Dear Aaron, Thank you for choosing Residence Inn by Marriott Jekyll Island. We're delighted you enjoyed our serene coastal haven and fun-filled outdoor adventures. It's far too much to enjoy in one stay, so we hope you will return. Your suggestion for additions to the complimentary breakfast buffet is appreciated. Thank you for the superb rating. Sincerely, Rick Norman General Manager
Dear Aaron, Thank you for choosing Residence Inn by Marriott Jekyll Island. We're delighted you enjoyed our serene coastal haven and fun-filled outdoor adventures. It's far too much to enjoy in one stay, so we hope you will return. Your sug… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewCheck in bar, access to beach, golf cart taxi, clean room
I paid for ocean front but our room 219 had a wall , so we couldn't sit and watch beach no view which I paid for and was very upset of wall only, breakfast bar was out of Alot , no forks, not coffee creamer, no pateries, fruit was low and old ,
Dear Edelen, Thank you for taking the time to review Residence Inn by Marriott Jekyll Island. We were honored that you chose to celebrate a birthday at our hotel. Please know that room views are not guaranteed when making reservations through third-party sites. Our team does its best to fulfill requests, and we apologize for any disappointment. Please feel free to reach out to us before your next trip so we can ensure your visit is hassle-free, and we'd be happy to answer any questions you may have. Despite this, we're pleased you appreciated our attention to cleanliness and beachfront location. We hope to have the pleasure of seeing you again. Sincerely, Rick Norman General Manager
Dear Edelen, Thank you for taking the time to review Residence Inn by Marriott Jekyll Island. We were honored that you chose to celebrate a birthday at our hotel. Please know that room views are not guaranteed when making reservations throu… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was good. Location was beautiful. Was very disappointed with the view or lack of view from our balcony.
A balcony without a view is useless.
Thank you for staying with us at Residence Inn by Marriott Jekyll Island and for offering your feedback here. We are pleased to hear you enjoyed our breakfast options and that our location was a highlight of your stay. However, we regret that the view from your balcony did not measure up to what you expected. We hope you will give us another opportunity to exceed your expectations the next time you visit Jekyll Island! Sincerely, Rick Norman General Manager
Thank you for staying with us at Residence Inn by Marriott Jekyll Island and for offering your feedback here. We are pleased to hear you enjoyed our breakfast options and that our location was a highlight of your stay. However, we regret th… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewLobby bar and restaurant.
They charged me fee after fee. Even after all that, they added another fee when departing. It's just not worth it. A $389 room ended up over $500. Never again.
Dear John, Please accept our apologies for any inconvenience regarding your recent stay. It's unfortunate that your visit fell short of your expectations. Please know that we strive to maintain transparency regarding our policies. Rest assured, we will share your comments with our team to ensure they are made clear to guests going forward. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future. Sincerely, Rick Norman General Manager
Dear John, Please accept our apologies for any inconvenience regarding your recent stay. It's unfortunate that your visit fell short of your expectations. Please know that we strive to maintain transparency regarding our policies. Rest assu… Show more
Reviewed: 5 June 2025 · Stayed in April 2025
Verified reviewReviewed: 24 May 2025 · Stayed in April 2025
Verified reviewExcellent
The door lock was not working very well. Would not open with the room key.
Dear Ron, It’s great to hear the relaxing vibe at Residence Inn by Marriott Jekyll Island hit the mark. We’re sorry for the trouble with the door lock and appreciate you letting us know. Ensuring a seamless stay is important to us, and we'll have it checked out. Thanks for staying with us, and we hope to see you again soon. Sincerely, Rick Norman General Manager
Dear Ron, It’s great to hear the relaxing vibe at Residence Inn by Marriott Jekyll Island hit the mark. We’re sorry for the trouble with the door lock and appreciate you letting us know. Ensuring a seamless stay is important to us, and we'l… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewLocation, cleanliness, let friendly, ease of check in and out; activities in the yard, nice pool area and ease to and from beach
Everything was nice
Dear Teresa, We're so glad you enjoyed your stay, with our clean accommodations and proximity to the beach being highlights. It's also great to know our amenities enhanced your stay. Thank you for sharing your feedback, and we hope to welcome you back the next time you visit the area. Sincerely, Rick Norman General Manager
Dear Teresa, We're so glad you enjoyed your stay, with our clean accommodations and proximity to the beach being highlights. It's also great to know our amenities enhanced your stay. Thank you for sharing your feedback, and we hope to welco… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewWe had a great stay. Everything was perfect!! Location was great, room was spacious and clean. We brought our dogs and it was awesome!!!
Dear Barbara, Thank you for your excellent feedback and 10/10 rating! We are so glad you enjoyed your spacious, clean room, our prime location, and that your dogs had a great stay as well. We look forward to welcoming you and your four-legged travelers back to Residence Inn by Marriott Jekyll Island for another perfect visit! Sincerely, Rick Norman General Manager
Dear Barbara, Thank you for your excellent feedback and 10/10 rating! We are so glad you enjoyed your spacious, clean room, our prime location, and that your dogs had a great stay as well. We look forward to welcoming you and your four-legg… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 March 2025 · Stayed in March 2025
Verified reviewLocation on the beach. It was very clean
Breakfast could have been better. More variety. More fruit offerings. Maybe some croissants or muffins
Dear Linda, It was nice having you as our guest, and we appreciated your compliments regarding our pristine facilities and prime location! Also, we've noted your suggestions regarding breakfast, as we continually look for new ideas to enhance the overall guest experience. Thank you for visiting, and we look forward to seeing you again soon at Residence Inn by Marriott Jekyll Island! Sincerely, Rick Norman General Manager
Dear Linda, It was nice having you as our guest, and we appreciated your compliments regarding our pristine facilities and prime location! Also, we've noted your suggestions regarding breakfast, as we continually look for new ideas to enhan… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewAt breakfast, there was not any Raisin Bran as a cereal option. Also, include a little more fresh fruit. Fresh berries would have been nice. The room we had was very nice. It was a little smaller in the living room area than we expected but it was nice to have to have the outdoor balcony with a great view of the ocean. The staff were very nice, especially the waitresses at "The Shore" restaurant.
I was surprised and a little annoyed by the "Destination Fee" of $30 a day. It forced us to use it in some way since we were told that it was not refundable. We were already paying about $400 each night for the room, so this seemed a little excessive. Also, the kitchen was not equipped with a large frying pan, something standard for Homewood Suites by Hilton. Someone at the front desk tried to find one but came back with nothing. I ended up buying our own at a shop in town.
Dear Timothy, Thank you for choosing Residence Inn by Marriott Jekyll Island and sharing your feedback. It’s wonderful to hear you enjoyed the ocean view and received great service from our team. We understand the frustration that can come with additional fees, especially when they’re not clearly communicated by third-party booking sites. We will continue to work with them to ensure they are being transparent. Your thoughts about our breakfast options and kitchen amenities are appreciated, and we’ll definitely look into those for future improvements. We hope you'll return for another beach getaway soon! Sincerely, Rick Norman General Manager
Dear Timothy, Thank you for choosing Residence Inn by Marriott Jekyll Island and sharing your feedback. It’s wonderful to hear you enjoyed the ocean view and received great service from our team. We understand the frustration that can come … Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewEverything!
Dear Yaasmiyn, Thank you for your excellent review of Residence Inn by Marriott Jekyll Island! We're thrilled you had an amazing Valentine's getaway and enjoyed our stunning location. We look forward to welcoming you back soon for another unforgettable experience! Sincerely, Rick Norman General Manager
Dear Yaasmiyn, Thank you for your excellent review of Residence Inn by Marriott Jekyll Island! We're thrilled you had an amazing Valentine's getaway and enjoyed our stunning location. We look forward to welcoming you back soon for another u… Show more
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewthe room was the best
can't say anything that I didn't like
Dear Minerva, Thank you for choosing Residence Inn by Marriott Jekyll Island and sharing your kind review. We are delighted you enjoyed our comfortable accommodations and look forward to welcoming you back again. Sincerely, Rick Norman General Manager
Dear Minerva, Thank you for choosing Residence Inn by Marriott Jekyll Island and sharing your kind review. We are delighted you enjoyed our comfortable accommodations and look forward to welcoming you back again. Sincerely, Rick Norman Gen… Show more