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Reviews of Residence Inn by Marriott Jekyll Island 3 stars

178 South Beachview Drive, Jekyll Island, 31527, United States

#6 of 16 hotels in Jekyll Island

Guests' Choice

Review score

Based on 140 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    9.2

  • Facilities

    8.9

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 30 August 2025

    7.0
    Nice but could use some work.
    • Leisure trip
    • Family with young children
    • One Bedroom Suite, Oceanfront, Two Queen Beds, Sofa Bed with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    We stayed for 6 days and could not get anyone to clean our room, change the sheets or do anything of the sort. They argued when we asked for the room to be cleaned and then said it would be done the day before we left and still didn't. The cleaners would come at 8am and then when asked if they could come by later agree and never come back.

    The pool was very nice and the room was spacious. We enjoyed the on-site amenities. Very simple and close beach access was a plus.

    Stayed in August 2025

  • Reviewed: 2 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio, Oceanfront, One King Bed, Sofa Bed with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Everything was good.

    Stayed in July 2025

  • Reviewed: 5 July 2025

    8.0
    Nice hotel , but paid top dollar for ocean Front for Birthday celebration , I was so upset ocean vie
    • Leisure trip
    • Couple
    • Studio, Oceanview, One King Bed, Sofa Bed with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    I paid for ocean front but our room 219 had a wall , so we couldn't sit and watch beach no view which I paid for and was very upset of wall only, breakfast bar was out of Alot , no forks, not coffee creamer, no pateries, fruit was low and old ,

    Check in bar, access to beach, golf cart taxi, clean room

    Stayed in July 2025

  • Reviewed: 24 May 2025

    9.0
    Relaxing
    • Leisure trip
    • Couple
    • One Bedroom Suite, Island View, Two Queen Beds, Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The door lock was not working very well. Would not open with the room key.

    Excellent

    Stayed in April 2025

  • Reviewed: 27 March 2025

    9.0
    It was wonderful. Very relaxing.
    • Leisure trip
    • Couple
    • Studio, Oceanview, One King Bed, Sofa Bed with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    Breakfast could have been better. More variety. More fruit offerings. Maybe some croissants or muffins

    Location on the beach. It was very clean

    Stayed in March 2025

  • Reviewed: 23 March 2025

    8.0
    A nice hotel with some good amenities, but it is expensive for what you get.
    • Leisure trip
    • Couple
    • One Bedroom Suite, Oceanview, One King Bed, Sofa Bed with Balcony
    • Stayed 2 nights

    I was surprised and a little annoyed by the "Destination Fee" of $30 a day. It forced us to use it in some way since we were told that it was not refundable. We were already paying about $400 each night for the room, so this seemed a little excessive. Also, the kitchen was not equipped with a large frying pan, something standard for Homewood Suites by Hilton. Someone at the front desk tried to find one but came back with nothing. I ended up buying our own at a shop in town.

    At breakfast, there was not any Raisin Bran as a cereal option. Also, include a little more fresh fruit. Fresh berries would have been nice. The room we had was very nice. It was a little smaller in the living room area than we expected but it was nice to have to have the outdoor balcony with a great view of the ocean. The staff were very nice, especially the waitresses at "The Shore" restaurant.

    Stayed in March 2025

  • Reviewed: 10 February 2025

    8.0
    Great place to Stay
    • Leisure trip
    • Family with young children
    • Studio, Oceanview, One King Bed, Sofa Bed with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    can't say anything that I didn't like

    the room was the best

    Stayed in February 2025

  • Reviewed: 22 January 2025

    9.0
    pleasant, nice room great view
    • Leisure trip
    • Couple
    • Studio, Oceanview, One King Bed, Sofa Bed with Balcony
    • Stayed 4 nights

    eggs were fake, sausage was mysterious, oatmeal seemed to be made days ago..seriously, just have fruit and waffles with coffee, instead of that CHEAP yuck food...

    room was great, breakfast was not so great...

    Stayed in January 2025

  • Reviewed: 5 January 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio, Oceanview, One King Bed, Sofa Bed with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    We came across a water bug and roach in our room. I understand we are near water etc. definitely make sure the pest control is kept up.

    Stayed in January 2025

  • Reviewed: 29 November 2024

    8.0
    4.8 stars!!
    • Leisure trip
    • Family with young children
    • Studio, Island View, Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The only downside was the food served at the "included" breakfast. Eggs are from a box and taste that way, boiled sausage is a little unsettling. Your guests deserve real food.

    Prime location on the beach. Wonderful staff, especially Cris, who served us at the bar. Spacious room was very comfortable. Coming back.

    Stayed in November 2024

  • Reviewed: 5 October 2024

    7.0
    Super quiet in the fall
    • Leisure trip
    • Family with young children
    • Studio, Island View, Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The resort fees add

    It was clean

    Stayed in October 2024

  • Reviewed: 25 September 2024

    7.0
    Expensive, short on staff. Cheap on cleaning rooms, cheap on breakfast.
    • Leisure trip
    • Couple
    • One Bedroom Suite, Oceanfront, Two Queen Beds, Sofa Bed with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast ran out of food each, not refreshed or replaced and a sign said “out of food, closing early” that stinks. I paid 350 a night! Plus they won’t clean the room each night.

    Pool, location, decor, clean

    Stayed in September 2024

  • Reviewed: 23 September 2024

    8.0
    Great location good accommodations
    • Leisure trip
    • Group
    • Studio, Oceanview, One King Bed, Sofa Bed with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The room I had reserved wasn’t available and the front desk was good about it. Overall very good service clean

    Stayed in September 2024

  • Reviewed: 3 September 2024

    8.0
    Great stay, beautiful view!
    • Leisure trip
    • Couple
    • Studio, Island View, Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in September 2024

  • Reviewed: 12 August 2024

    9.0
    Views and staff were great!
    • Leisure trip
    • Family with young children
    • One Bedroom Suite, Oceanview, One King Bed, Sofa Bed with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    I hated the censored controlled AC, our room was 75 degrees every day when we got back, definitely bring a fan if you're a hot sleeper. All of our silverware in the drawer was dirty and still had food on it, and the coffee pot in the room was dirty. The bed is a little stiff to my taste but wasn't horrible. The shower had absolutely no water pressure, so showers were not enjoyable.

    The staff from the front desk, bar, and restaurant were great!! The food at The Shore was delicious! The views are amazing! I love that the staff was laid back!

    Stayed in August 2024

  • Reviewed: 27 July 2024

    8.0
    Very nice place to stay, The Shore Restaurant located within the hotel is great!
    • Leisure trip
    • Couple
    • One Bedroom Suite, Island View, Two Queen Beds, Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    The facility has bicycles available at the property, the majority of the bikes need maintenance.

    The pool is wonderful, nice beachfront location, clean rooms.

    Stayed in July 2024

  • Reviewed: 15 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • One Bedroom Suite, Island View, Two Queen Beds, Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Kitchenette not fully stocked, many items missing that are supposed to be there

    Stayed in May 2024

  • Reviewed: 18 May 2024

    9.0
    Relaxing
    • Business trip
    • Couple
    • Studio, Beachfront, One King Bed, Sofa Bed with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Great

    Stayed in April 2024

  • Reviewed: 13 May 2024

    9.0
    I hope to return for a longer stay.
    • Leisure trip
    • Couple
    • Studio, Oceanview, One King Bed, Sofa Bed with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Choices on dinner menu.

    Convenient location with kitchen facilities and well equipped amenities.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Overall our stay was lovely.
    • Leisure trip
    • Group
    • Studio, Oceanview, One King Bed, Sofa Bed with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The male manager was cold and quite rude when checking in. We were originally told our room would be ready by 1:30, but had to wait u til 4 to get into our room. When I asked the manager the status, his attitude was rough. Never smile upon ckg in and actually made us fee uncomfortable

    The breakfast was common and fair. Some fresh fruit and pastries would have been nice

    Stayed in April 2024

  • Reviewed: 24 March 2024

    9.0
    Very nice resort. Staff is accomodating.
    • Leisure trip
    • Family with young children
    • One Bedroom Suite, Island View, Two Queen Beds, Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The sofa bed was not comfortable at all.

    Breakfast was great. Waffles and grits very good. Eggs were not.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    9.0
    It was beautiful and the location was excellent! Tia and Shamica who work the breakfast shift are top notch and I give t
    • Leisure trip
    • Couple
    • Studio, Oceanview, One King Bed, Sofa Bed with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Price

    Location

    Stayed in February 2024

  • Reviewed: 15 February 2024

    9.0
    Superb
    • Family with young children
    • Studio, Island View, Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    You are charged $20 a day for some fee not mentioned. Only thing goodbis you can use it in credit in food market and restaurant

    Beachfront property

    Stayed in February 2024

  • Reviewed: 28 January 2024

    8.0
    Nice hotel on beautiful island.
    • Business trip
    • Couple
    • Studio, Oceanview, One King Bed, Sofa Bed with Balcony
    • Stayed 2 nights

    View could have been better as was ocean view room and part of view was blocked by roof. Found a few small roaches in bathroom.

    Great location down a little from shopping and restaurants. Nice size room, big bed, sitting area and full kitchen. Breakfast was great, lots of choices and was very good.

    Stayed in January 2024

Showing 1 – 25

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