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  5. Reviews of Residence Inn by Marriott Jacksonville Airport

Reviews of Residence Inn by Marriott Jacksonville Airport 3 stars

1310 Airport Road, Jacksonville, FL 32218, United States

#84 of 132 hotels in Jacksonville

Guests' Choice

Review score

Based on 57 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.4

  • Location

    8.3

  • Facilities

    7.5

  • Staff

    8.3

  • Value for money

    7.6

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Showing 1 – 25

  • Reviewed: 25 February 2025

    6.0
    Its time for a refresh there
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night

    property very dated-fence in back of property in total disrepair-saw raccoon walk right through hole to get to trash rooms dated-shower faucet about to fall off-no dish soap at kitchen sink

    Staff great-food very nice room clean Great restaurant next to hotel-Sag brush Good dog facilities and walking area

    Stayed in February 2025

  • Reviewed: 4 January 2025

    8.0
    My reservation was all wrong and I was charged more upon arrival with promise to return some sort of deposit that would
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Leftover paper towels and toilet paper from previous guest, I literally ran out of paper towels for an overnight stay. No fitted sheet on the bed and the flat sheet was too small to tuck underneath the mattress. Mattress was literally exposed.

    I liked the set up of the room…a few things cld have been better… for example I had less than a half a roll of paper towels and toilet paper…I thought a fresh roll of both would be more sanitary instead of using leftovers from previous guest.

    Stayed in January 2025

  • Reviewed: 11 July 2024

    7.0
    Probably won’t stay here again. Staff was very friendly
    • Couple
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    We liked the location. Parking was tight

    Door to the room was broke. Couch was very uncomfortable and had gum stuck on it

    Stayed in July 2024

  • Reviewed: 18 May 2023

    6.0
    Alright and convenient
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    I did not have internet service, despite a lot of time connected with their help desk.

    The staff were very friendly, welcoming, and helpful.

    Stayed in May 2023

  • Reviewed: 16 May 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 7 nights

    pillows were very uncomfortable

    Stayed in May 2023

  • Reviewed: 20 March 2023

    6.0
    Pleasant
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    When u ask for towels and they just give you 2 towels and even when they know you have more than 2 people in the room and I was there for 3 nights

    The stay was great the staff was very friendly the rooms were very spacious and I will be visiting again

    Stayed in March 2023

  • Reviewed: 15 July 2025

    1.0
    Needs maintenance and exterminator
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    This hotel has roaches and is aware of it. Also the entry door is jammed and we have to pull hard to open it. A fire risk for sure!!

    Stayed in July 2025

  • Reviewed: 23 June 2025

    10
    Good but the pool was out of service real bummer
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    No pool

    Everything

    Stayed in May 2025

  • Reviewed: 23 May 2025

    5.0
    Quick stay during travel back home
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Smelled of mildew

    Stayed in April 2025

  • Reviewed: 26 October 2024

    4.0
    This was a ratty place with nice staff.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    Floors in the room were really dirty, especially in the kitchen. The bottoms of our socks were all black. The mattress was way too firm and I woke up stiff and sore each morning. After 4 nights, my neck and back were both twinged. The halls in the hotel frequently smelled really strongly of marijuana and on numerous occasions, our room reeked of it too. The continental breakfast each morning was exactly the same with no variety. I expected a lot more of a Marriott property.

    The staff were all very friendly and accommodating! There was plenty of parking available. Coffee was pretty good. The AC in the room worked really well.

    Stayed in October 2024

  • Reviewed: 4 October 2024

    1.0
    Very poor
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    They charged me twice

    Stayed in September 2024

  • Reviewed: 11 April 2024

    4.0
    too expensive for what it is. breakfast want good and mattress was really uncomfortable
    • Leisure trip
    • Group
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    both the bed and the pullout bed were hard and lumpy

    the best part was the location

    Stayed in April 2024

  • Reviewed: 13 March 2024

    5.0
    price was not what I expected the hotel to be. very disappointed
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night

    room wasn't big enough for 209.oo a night. and sofa bed was broke.

    my sofa bed was broken, kids had to sleep with me and hubby in a queen bed, hubby was tired just arriving from overseas, so we did not feel like moving rooms after 11pm at bedtime, wasn't asked to do a credit or anything. not satisfied at all for the price...

    Stayed in March 2024

  • Reviewed: 17 August 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 3 nights

    BREAKFAST AND FOOD WAS GREAT

    Stayed in August 2023

  • Reviewed: 8 May 2023

    9.0
    it was amazing
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    rooms and location

    Stayed in May 2023

  • Reviewed: 1 May 2023

    10
    Enjoyable, Clean , and comfortable stay !
    • Leisure trip
    • Group
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    our toilet was over flowing , but maintenance came right up to handle the issues

    the staff was friendly and helpful , the room was nice and clean and spacious !! comfy bed and having a full size refrigerator was indeed a plus !

    Stayed in April 2023

  • Reviewed: 8 April 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    I was satisfied

    I love the staff and my room

    Stayed in March 2023

  • Reviewed: 24 February 2023

    1.0
    No stay because both the hotel and booking.com dropped the ball, and neither will do anything to fix
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 1 night

    Although we had a reservation through booking.com, which booking.com claimed was confirmed, the hotel said they had no reservation for us and all rooms were sold out. My 73 year old, diabetic mother was left stranded in the middle of the night with no where to go. Both booking.com and the hotel point the finger at each other and take no responsibility. I am furious with both. Buyer beware - don't book with either this hotel or booking.com. They DON'T CARE! I can't even get a manager to call me about this.

    Although we had a reservation through booking.com, which booking.com claimed was confirmed, the hotel said they had no reservation for us and all rooms were sold out. My 73 year old, diabetic mother was left stranded in the middle of the night with no where to go. Both booking.com and the hotel point the finger at each other and take no responsibility. I am furious with both. Buyer beware - don't book with either this hotel or booking.com. They DON'T CARE! I can't even get a manager to call me about this.

    Stayed in February 2023

  • Reviewed: 29 December 2022

    2.0
    Roomy but disgustingly dirty.
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night

    Room was disgusting in the living area. Couch had numerous stains, food particles and other unknown substance. Should have separate toilet area from the shower area. No one could use while someone was in the shower. Dishes were not clean and freezer area was not taken care of. We tried to switch rooms but the other rooms were just as dirty if not worse.

    Size of the room was good.

    Stayed in December 2022

  • Reviewed: 20 November 2022

    9.0
    I really enjoyed my stay at Residence Inn.. If I’m ever in the area again with family I will definitely book again
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    No complaints

    The breakfast was amazing

    Stayed in November 2022

  • Reviewed: 13 November 2022

    1.0
    never again
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    everything they had roaches and the staff was very rude

    breakfast

    Stayed in November 2022

  • Reviewed: 4 September 2022

    1.0
    Terrible. Dirty and unkept properly!
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The room smelled like mildew. The carpets were old and felt wet. Wore shoes the whole time! The vents were filthy and the air quality was terrible! Definitely not worth what I paid for the night!

    The front desk was nice. that’s it.

    Stayed in September 2022

  • Reviewed: 17 July 2025

    7.0
    The experience was decent
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The room was musty.

    Stayed in July 2025

  • Reviewed: 7 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2025

Showing 1 – 25

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