The television didn’t have tubi on there .

I love everything about the property.

Stayed in July 2025

There wasn’t nothing I didn’t like.

I love the cleanliness and location and we feel safe and comfortable there. Me and wife have stayed there several times and if we can help it, we want stay anywhere else when we are there in Jackson.

Stayed in June 2025

N/A

The guy at front desk was so nice, the room was spacious and beds were comfortable.

Stayed in May 2025

N/A

EVERYTHING WAS GOOD

Stayed in March 2025

We were not allowed to do late check out.

Amenities in the room.

Stayed in March 2025

TV didn’t have movies to rent or anything to watch unless I used my private streaming accounts

It was so very clean and spacious.

Stayed in October 2024

Pool and entrance with fountain.

Stayed in July 2024

I had to leave so soon

The whole stay!!!! Room was excellent and smelled amazing

Stayed in June 2024

Little too pricey

Room was really nice and spacious!

Stayed in May 2024

N/A

Clean

Stayed in July 2023

ants were in kitchen, also didn’t clean the inside of furniture. pull out had cups and tops in it

great location, plenty of room and great room set up

Stayed in May 2023

Nothing

The room had a sense of comfort

Stayed in April 2023

The room was set on 60 so we can to warm it up when we made it. Other than that everything was perfect.

Rooms were very comfortable, hotel was clean. Staff was very nice and quick

Stayed in March 2023

NA

The property was very nice and clean.

Stayed in March 2023

Jackson city is not the nicest place to visit, although the hotel is located in a new and pretty nice place.

Very comfortable rooms and the hotel. I wish there were more hotels like this one in the US.

Stayed in November 2022

The only thing wrong was wrong was that our reservation was not in place and customer service at booking.com is beyond horrible. Their number is pretty much hidden. Then you wait on hold for long periods of time for someone who only has standard responses in their vocabulary. I lost my 10% bonus as a result if them botching things and because it was outside of the language box, I could not even get it addressed. The hotel, however stepped up to the plate and took care of us when boking.com would not. Just in case the customer service number is: 888 850 3958. Good luck if you ever need it

Everything about the hotel, once we got past booking.com's horroble customer service was top notch. I gave them all 10's and have never donebthat before. Not one thing was even a tiny bit bad and clean exceeded my picky standards. Staff was great and ammenities well planned and placed. The coffee in room and at the breakfast bar was truly good coffee. I seldom drink coffee at a hotel. We had to leave by 6 30 so did not try their breakfast but based on every other detail, i am sure it was excellent.

Stayed in November 2022

,There was not breakfast. We had to wait long just to get coffee because he did not refill it.

The room was nice and big.

Stayed in September 2022

Booking.com reserved me a smoking room. Get to the property and it's a smoke free building.. now I'm loosing money for room!!!

Nothing

Stayed in May 2025

The manager shouldn’t have told me to go eat lunch and come back and he would have me a room which he did not. He had no idea when he would have a one ready so I told him to cancel my trip.

I did not stay there. They kept telling me they were gonna have a room ready, but housekeeping wasn’t ready. I waited for over two hours and left.

Stayed in July 2024

My shower didn’t work- I reported it to a front desk employee and nothing was done- I went 2 days without showering

Beautiful place

Stayed in April 2024

I messaged the property directly through the booking.com prompts well before the dates of the reservation. I never received any response from the property. I had a very close family member have emergency surgery to remove a major organ, and I had to reschedule the trip. On the booking, it states that the amount for the room would be forfeited in the instance of a no-show or a cancelation but states nothing in the instance of rescheduling. I requested to change the dates of the reservation and again heard nothing. I then called the property to be told I would have to make a whole new reservation and that the money would be forfeited and i would have to work with booking.com. I then canceled the reservation and requested for the total amount paid to be waived and applied to my future booking and... shocker... didn't hear anything. The least they could have done was respond to one of the 8 messages i sent and helped a customer with their stay. I'm not wanting anything out of this, just want issues like this to be handled better.

Nothing

Stayed in September 2023

very loud from rooms next store

very roomy

Stayed in November 2022

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in May 2025