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  5. Reviews of Residence Inn by Marriott Cleveland Downtown

Reviews of Residence Inn by Marriott Cleveland Downtown 3 stars

527 Prospect Avenue East, Cleveland, OH 44115, United States

#19 of 30 hotels in Cleveland

Guests' Choice

Review score

Based on 299 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    9.1

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    7.9

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 17 August 2025

    8.0
    Great location, very comfortable room, I would certainly recommend for a great stay in Cleveland.
    • Business trip
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    It was a bit dated, the carpets and furniture could do with updating.

    Great apartment overlooking the Rocket Arena with a comfortable bed, well equipped kitchen and bathroom area.

    Stayed in August 2025

  • Reviewed: 21 July 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Bed were not very comfortable. Couch was uncomfortable. Pillows were not great. Didn't seem like usual Marriott quality

    Nice big suite with good amenities

    Stayed in July 2025

  • Reviewed: 3 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    I was supposed to have a room with a king bed and a pull out couch. The room did not have a couch, so my daughter and her boyfriend had to sleep on the floor.

    Close to the Concert facilities

    Stayed in June 2025

  • Reviewed: 16 June 2025

    7.0
    Good stay
    • Leisure trip
    • Couple
    • King Suite with Fireplace
    • Stayed 1 night
    • Submitted via mobile

    No parking, you require valet which is $44 US a day, so budget for that.

    Great location if your attending sports events.

    Stayed in June 2025

  • Reviewed: 7 June 2025

    9.0
    Fantastic location for downtown fun.
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Bar area could be updated.

    The Euclid Tower was very nice. Liked the walk above the arcade. And being right across the street from Rocket Arena was perfect.

    Stayed in June 2025

  • Reviewed: 20 May 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    There was nothing

    I loved the size of my suite....it was just roomy enough to have a relaxing stay! Loved being able to look out the windows and see the sunshine !

    Stayed in April 2025

  • Reviewed: 6 April 2025

    9.0
    Nice stay.
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Sofa had some crumbs on it. That's my only complaint. Other than that, the place was lovely. Breakfast was good and staff was very nice.

    Stayed in April 2025

  • Reviewed: 30 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    I didn't know using the valet would be cheaper than parking at the parking garage. Maybe advertise that on your website or in the confirmation email.

    Breakfast was ok, some of the stuff was a little cold. Breakfast staff was very friendly and I heard them giving advice to multiple guests on the easiest way to get to places

    Stayed in March 2025

  • Reviewed: 6 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    50 dollars for parking was a bit steep. The walk to the room was far.

    The room was big, the location was excellent. Breakfast was pretty decent.

    Stayed in March 2025

  • Reviewed: 28 February 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Everything was fine, I'll be back April 2nd.

    Stayed in February 2025

  • Reviewed: 17 February 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Nothing very nice

    Location

    Stayed in February 2025

  • Reviewed: 16 February 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Valet parking was way backed up and we had to wait over 45 minutes for our car

    Stayed in February 2025

  • Reviewed: 9 February 2025

    8.0
    Enjoyed it very much. Will stay again
    • Leisure trip
    • Couple
    • King Suite with Fireplace
    • Stayed 1 night
    • Submitted via mobile

    That there was only valet parking. And we had to wait a half hour before our room was ready

    Liked how close it was to everything that we wanted to do.

    Stayed in February 2025

  • Reviewed: 5 February 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Location to Rocket Mortage FieldHouse was perfect!

    Stayed in February 2025

  • Reviewed: 4 February 2025

    9.0
    Great, be back February 23rd.
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    I was there for the basketball game, perfect location! Great breakfast also.

    Stayed in February 2025

  • Reviewed: 2 January 2025

    8.0
    Fantastic downtown Cleveland location, friendly staff, and great breakfast!
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night

    The room was very clean (housekeeping did a good job) but the rooms (I've stayed in several at different times) are due for updating (old tiles and fixtures, worn floors, banged walls).

    Staff was very friendly, room was clean, and breakfast was nice, with lots of options.

    Stayed in December 2024

  • Reviewed: 1 January 2025

    9.0
    Close to Cleveland Clinic with Access to Downtown
    • Leisure trip
    • Group
    • King Studio
    • Stayed 1 night

    The location of this hotel is convenient to the Cleveland Clinic while also providing access to the amenities of downtown; great value for the money. The breakfast options were good, the staff we interacted with were helpful, and the rooms spacious and comfortable. Some great restaurants in the vicinity to enjoy - from the casual/lower cost to the high end. There is valet parking service available at the hotel but multiple parking lots were also easily accessible around the hotel. A great option for short or long term stay and travel for purposes of business, medical, or pleasure.

    Stayed in December 2024

  • Reviewed: 30 December 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    No women at the bar. Stuffy vibe. Rude guests at breakfast

    Room and bed were comfortable

    Stayed in December 2024

  • Reviewed: 8 December 2024

    8.0
    Loved That Energy & Loved the Stay
    • Business trip
    • Solo traveller
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    The Couch 🛋️ was a Little dirty and The Furniture was kinda of Dengy, But other than that everything else was good. Loved the Design of the Room and the Shower 🚿

    The Breakfast was Good, Very Well Done ✅✅✅✅ Eggs 🥚👍 ... 🥔 Potatoes average, Orange juice 😋 great

    Stayed in December 2024

  • Reviewed: 28 November 2024

    9.0
    Cleveland Colonial Hotel offers an excellent lodging value!
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed and Adapted Tub - Mobility Accessible
    • Stayed 1 night
    • Submitted via mobile

    Parking at the hotel waay out of line. $45.00/ nite! Really!!

    Location was a bit far from the turnpike but the lodging is very clean and comfortable. Breakfast is as about as good as most hotels offer. That is to say no complaints.

    Stayed in November 2024

  • Reviewed: 18 November 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite with Fireplace
    • Stayed 1 night
    • Submitted via mobile

    Uncomfortable bed , room could use some updating

    Perfect location, clean , nice staff

    Stayed in November 2024

  • Reviewed: 14 November 2024

    8.0
    The location is super convenient, staff is nice, breakfast was great. Call ahead to check on your room availability if t
    • Leisure trip
    • Family with young children
    • King Studio with Two King Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Parking is expensive (valet or parking garage). Check-in was 4pm. We were not able to get into our room until after 5:30 because they were still cleaning rooms. The only reason we got in at 5:30 was because we agreed to take a queen suite instead of the king suite we reserved.

    The location was perfect for an event at rocket mortgage field house.

    Stayed in November 2024

  • Reviewed: 8 November 2024

    7.0
    Fair
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Our room was a considerable walk away from the lobby, literally in a different building. 2 separate elevators needed. The lady at the front desk had an attitude that was far from professional for a service industry. I’ve supervised, managed and directed employees for 30+ years, and would have terminated this persons employment on the spot.

    Location

    Stayed in November 2024

  • Reviewed: 23 September 2024

    8.0
    We did enjoy our stay there in spite of the bathroom shower stall not being throughly cleaned.
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom shower area could have been a bit cleaner. There was some pink and brown scum in the door frame of the shower and under the shelf in the shower area.

    The location to Rocket Mortgage Center and Progressive Field was fabulous! Only a short walk away. And there were good restaurants in walking distance as well.

    Stayed in September 2024

Showing 1 – 25

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