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Reviews of Residence Inn by Marriott Buffalo Galleria Mall 3 stars

107 Anderson Road, Cheektowaga, NY 14225, United States

#11 of 19 hotels in Cheektowaga

Guests' Choice

Review score

Based on 100 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    7.8

  • Location

    8.5

  • Facilities

    7.9

  • Staff

    8.2

  • Value for money

    7.4

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 20 April 2025

    7.0
    Overall nice and kids enjoyed it. Perfect pool depth for kids
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Room was worn ..fridge had dents , couch worn out. Walls thin. Door knob to bathroom broken

    Location was excellent

    Stayed in April 2025

  • Reviewed: 15 April 2025

    8.0
    This is a great stay for the price you pay, I was worried because of some of the reviews that were left. The breakfast i
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 3 nights
    • Submitted via mobile

    The shampoo, conditioner and body wash bottles were practically empty

    Convenient location, great for families

    Stayed in April 2025

  • Reviewed: 25 February 2025

    9.0
    Superb
    • Leisure trip
    • Group
    • Two-Bedroom Queen Suite
    • Stayed 4 nights
    • Submitted via mobile

    The pool wasn’t heated enough so I couldn’t enjoy it

    Breakfast was great!

    Stayed in February 2025

  • Reviewed: 12 February 2025

    9.0
    Ok I’ll definitely come back
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Pool too cold

    The room

    Stayed in February 2025

  • Reviewed: 17 October 2024

    8.0
    I feel like they are on a little expensive side, but you do get enough space if you have a unit that comes with a kitche
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    They could have done a better job with deep cleaning like scrubbing walls and shampooing the carpet also the pool only goes to 4ft my kids didn’t like that.

    Great location, good breakfast options

    Stayed in October 2024

  • Reviewed: 22 September 2024

    9.0
    it was ok
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 3 nights

    the pool was down

    the conveinence of the kitchen

    Stayed in August 2024

  • Reviewed: 16 September 2024

    7.0
    Amazing. I used to live in Buffalo so being right by the mall. Awesome
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Breakfast wasn't the best. Kids running around touching the fruit and almost getting burnt on the waffle maker. Was not the hotel fault more of the parents

    The night was fun. Super sweet staff. I didn't feel like i was stuck on top of people. It was peaceful

    Stayed in September 2024

  • Reviewed: 26 August 2024

    9.0
    Great place in Buffalo
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    n/a

    Place was clean, well appointed with small kitchen, living room, very comfortable, we liked the King room. Quiet area and safe.

    Stayed in August 2024

  • Reviewed: 26 August 2024

    8.0
    I was on my way to South Bend, IN. Buffalo is the midpoint. I usually break up the journey.
    • Leisure trip
    • Solo traveller
    • One-Bedroom Queen Suite
    • Stayed 1 night

    The night agent wasn't very friendly

    the breakfast was good. I am allergic to eggs and there were plenty of alternatives.

    Stayed in August 2024

  • Reviewed: 16 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Not a clean property

    Not as clean as expected. Dishwasher had few kitchen wears unwashed . Otherwise room was specious, friendly staff .

    Stayed in August 2024

  • Reviewed: 30 June 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    No door on the bedroom

    Roomy

    Stayed in June 2024

  • Reviewed: 7 April 2024

    8.0
    My stay was good, the room and towels could have been cleaned better.
    • Business trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The towels were all stained, which was pretty gross. The room could have been cleaner in the bathroom and the refrigerator had finger prints all over it. So wasn’t cleaned on the outside.

    The location was good. Near airport and restaurants and mall. The staff was friendly.

    Stayed in April 2024

  • Reviewed: 10 March 2024

    7.0
    Okay place to stay.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    We were told upon arrival that the indoor pool was closed (we were really looking forward to swimming). It's a decent sized hotel, but only has one elevator and of course our room was the furthest room from it and on the 3rd floor. I have a bad back and knees so stairs are hard, but the long walk to and from the elevator was difficult as well. The couch in the room was like one you would find in a office setting, very hard (definitely not something a person could sleep on). IF I book here again I will be calling ahead of time to verify use of the pool will be possible and asking about a room on the ground floor OR close to the elevator.

    Very nice clean room. Location was good and within walking distance to places to shop/eat. Staff were friendly and the breakfast was good. Kitchen was fully equipped with anything we would have needed if we stayed more than 1 night.

    Stayed in March 2024

  • Reviewed: 16 February 2024

    8.0
    Overall we enjoyed ourselves
    • Leisure trip
    • Group
    • Two-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like the fact that the pool 🏊 area wasn’t available 😞 it’s been over 2yrs and the pool 🏊 still down unbelievable

    The breakfast 🍳 was good and the room was perfect and it wasn’t no noise I heard

    Stayed in February 2024

  • Reviewed: 12 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite - Hearing Accessible
    • Stayed 2 nights

    There was no heat in our room and we had to move rooms. We were given an upgraded room, but the floors could have used some vacuuming near the bed.

    Breakfast had variety and hot food that was good.

    Stayed in December 2023

  • Reviewed: 17 August 2023

    8.0
    Overall, it was a good place to stay.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite
    • Stayed 1 night

    Breakfast options should have been more. Hot breakfast had less options. For the money charged, should have more options.

    Staff was good and rooms were clean.

    Stayed in August 2023

  • Reviewed: 23 July 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • One-Bedroom Queen Suite
    • Stayed 4 nights
    • Submitted via mobile

    Nothing that I would change.

    The evening clerk was the best I've seen anywhere. Give that girl a raze.

    Stayed in July 2023

  • Reviewed: 5 July 2023

    8.0
    My family enjoyed the pool and the location was exceptional. Very friendly staff at the front desk and housekeeping. May
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast

    The location and friendly staff.

    Stayed in July 2023

  • Reviewed: 4 July 2023

    7.0
    Nice, but not worth the money I paid.
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    There was a bug crawling on the curtain and then one on the window sill. I guess they do not have it properly sealed. One wall had a large bulge from the ceiling to the floor as if water inside of it. The ceiling was peeling all over. The room looked like it had been renovated, but the walls and ceiling were completely unfinished. For the money that I paid, I expected it to be in much better condition. The food was less than mediocre. I am pretty sure that the sausage patties were not cooked as they were very white raw looking, and the hot water for the tea tasted like coffee. Based on the room alone, I would stay again, but definitely not for the price I paid. Hopefully they do the needed repairs to the room soon.

    The bed was large and very comfortable. The set up was very nice and cozy. The room was very clean.

    Stayed in July 2023

  • Reviewed: 19 June 2023

    7.0
    Everything was good. Was my second time there and ill stay there next time
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 3 nights
    • Submitted via mobile

    Better towels

    Breakfast was pretty good. Location was great for me

    Stayed in June 2023

  • Reviewed: 2 April 2023

    8.0
    Nice place for a family stay
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Was asked to take room without sofa bed even though we reserved a one bedroom queen room with sofa for our daughter.

    Close to shopping and restaurants. Comfy beds..pull out not so much but it is a pull out (never pull out)

    Stayed in March 2023

  • Reviewed: 5 August 2025

    5.0
    Not clean at all
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite
    • Stayed 3 nights
    • Submitted via mobile

    They have to think many times for the hygiene and cleaning team , its dirty especially the floors

    Close to many places

    Stayed in August 2025

  • Reviewed: 15 April 2025

    6.0
    Comfortable and Convenient
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast wasnt good. Room service didn't clean room 2nd day, just replaced towels . Didn't replace tissue

    Comfortable beds/ clean room .

    Stayed in April 2025

  • Reviewed: 23 March 2025

    10
    Staff was nice and eager to help
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Property was clean , quiet and peaceful

    Stayed in March 2025

Showing 1 – 25

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