Couldn't get creamer for this morning

Stayed in September 2025

I’m fairly certain the hotel was converted from a small office building. The lobby is small and the corridors are narrow. When I was there in July, the hotel was full of young tourists who were sometimes quite noisy and tended to be oblivious to other people, especially older folks like me.

The location is great. The hotel is in a fascinating part of Manhattan and incredibly convenient for public transportation. The room was comfortable and well air conditioned; an essential for a hot week at the end of July. The front desk staff were friendly and helpful.

Stayed in July 2025

I felt the rooms were a little bit tired for a holiday inn and could have done with a bit of touching up.

Great location, friendly staff and good value!

Stayed in August 2025

The room wasn't very clean, there were hairs on the bathroom floor. The room itself is a bit rundown, the carpets are old, the bathroom door was cracked. The AC unit was a bit temperamental, it was running at max but it was barely cool enough.

Close to the subway and located near many restaurants.

Stayed in July 2025

When I arrived I provided my company details, afterwards they couldn't provide me with a company invoice. What a joke.

The location is good.

Stayed in June 2025

nil

Good location its near to the main attractions other than Times Square

Stayed in June 2025

Room size is small. No breakfast option available.Just apple and granola bars

Location is very good.

Stayed in June 2025

No microwave ice machine broke

Location

Stayed in June 2025

We knew it would be small, it’s New York but for the price we paid we could have got somewhere much bigger our fault for not looking into this enough. I know you only sleep in the room BUT there isn’t even room for suitcases in the room. The hotel is not worth the price. Restaurant was not available also. The shower in our room was not clean at all and water went all over the floor (to the point the bathroom was soaked) The same thing happened to family in another room so just a faulty design.

The location is good and the front desk staff friendly.

Stayed in April 2025

No mini fridge We would have felt more comfortable with a locked check in bag system. Not the hotels fault, but parking garages in New York are horrible. Used their recommended parking garage and it was close. But we were not prepared for locking the car away for the duration of our trip and having to keep our bags on us to the hotel since our car was in a non-accessible parking. Since we were on a road trip, we had all our gear in the car, and had planned on returning to grab our bags at our leisure and have access to gear, but unable to because of the parking garage. So forewarning from the hotel service as they recommended the garage would have allowed us to start our trip off better. Again. Not on the hotel, but it was based on their recommendation and guests would appreciate the knowledge for future bookings

Inexpensive hotel in downtown Manhattan. Location was key, and the price was right. Room was clean and tidy, and what we expected. Staff was New York friendly, but helpful. Staff offered to check our bags since we arrived early. We really appreciated that!

Stayed in March 2025

well during the night you may have some street noise or crazy people yelling but that’s NYC.

looks like a tiny house but the room are surprisingly large and comfortable

Stayed in March 2025

They do not have

Stayed in March 2025

The security deposit has not been returned yet.

Stayed in January 2025

Can’t even open the bathroom door all the way, toilet is in the way. Very small.

Location is great and the staff were very accommodating

Stayed in March 2025

Photos looked different to the actual room which was much smaller. Walls were dirty and just looked run down in general. The heater in the room was very old, made lots of noise and caused our skin to become very dry.

Location was convenient.

Stayed in March 2025

The staff wasn’t always nice but ok, overall I think it was good

The location was great and we had many options to eat and to move around the city, would definitely come back

Stayed in February 2025

The complimentary breakfast was far inferior than it showed online. Only coffee, room temperature yogurt, and some dry muffins. I only had my room cleaned once during my stay and after they cleaned, it was still dirty. They didn't throw any garbage away that was on a side table, didn't clean the shower, sink, or counter. And definitely didn't vacuum. Seems like all they did was give me fresh towels, made the bed, and emptied the garbage can. Makes me question how clean it was when I checked in.

It was located close to my office and was a decent size for a NY hotel room.

Stayed in February 2025

Room and bathroom too small and really old. Dan didn’t work in the bathroom. Old carpet. Staff are kinda rude tbh they don’t want to talk to you and they just talk super fast to get you off of them

Location is good, close to the bull and memorial. Close to a train station, some bars and restaurants and close to the Brooklyn bridge. Garage are close too

Stayed in February 2025

Housecleaning didn’t change the sheets in 8 days, even though I asked for it twice

Excellent location, housecleaning daily, breakfast and snacks, very clean!

Stayed in January 2025

One of the employees was not so friendly, the air conditioning was not working properly, I called reception and they did not come to the room to check

It’s great place all clean and good location

Stayed in February 2025

NEEDS ALOT OF TLC !!!

Location

Stayed in February 2025

We asked for towels one time, and the guy didn’t look like he could provide us any, which is fine but he could of take my room number and bring some when he has time

It was warm, and cozy

Stayed in January 2025

All the touristy location are closed to the hotel

The property was close to the 9/11 memorial, Statue of Liberty, and close to the train station. Location was great and good price value.

Stayed in November 2024

I asked for a one bed and they gave me two beds but that wasn't much of a big deal.

I like that my room was nice and clean me and my partner was very comfortable and warm. The staff was very friendly and welcoming. I also enjoyed the breakfast in the morning. The fact that it's in Time Square made the experience even better. I would definitely book a room at this hotel again soon and I highly recommend it to my friends and family.

Stayed in January 2025