Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. New York State hotel reviews
  4. Batavia hotel reviews
  5. Reviews of Relax Inn - Batavia

Reviews of Relax Inn - Batavia 2 stars

8212 Park Road, Batavia, NY 14020, United States

#9 of 11 hotels in Batavia

Guests' Choice

Review score

Based on 37 hotel reviews

5.7

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    6.0

  • Location

    7.6

  • Facilities

    5.9

  • Staff

    6.8

  • Value for money

    6.2

  • Free WiFi

    2.5

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 23 September 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The hallway smelled musty and there were mattresses in the hallway.

    The room, bathroom, linens were all clean

    Stayed in September 2024

  • Reviewed: 5 August 2025

    1.0
    Awful
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The office was close. We had to go to best western to get check out but the employee didn’t know what to do. Took a long time for him to respond and get my room. The room was full of spiderwebs. Spiders. Bugs. It was full but full of hairsssss. The owner was rude.

    Nothing

    Stayed in August 2025

  • Reviewed: 3 December 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Ground floor

    Quiet, clean, comfortable

    Stayed in November 2024

  • Reviewed: 12 November 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Can't think of anything. We were there long enough to sleep get up start traveling again.

    Beds were comfortable, travel with pets so was very convenient. Not very far from all the eateries in the town. Thank you

    Stayed in November 2024

  • Reviewed: 2 November 2024

    1.0
    Very poor
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I did not stay there ended up canceling after I noticed the problems with the property

    Nothing it didn’t look like anything the website Said it would be. There was plastic on the windows and drugs deals going down in the parking lot

    Stayed in October 2024

  • Reviewed: 21 October 2024

    8.0
    Clean rooms
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Clean rooms. Nicely lite up at night for safety. Good value for the price.

    Stayed in October 2024

  • Reviewed: 3 October 2024

    1.0
    I won't be back or recommend
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower curtain had yellow slime on it. Sink trap was out laying in sink with black gunk on it.

    Nothing

    Stayed in September 2024

  • Reviewed: 2 October 2024

    4.0
    Would not stay here again.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    There were old mattresses, bedding, a shoe, a half bag of rice in the hallway leading to our room. The windows in the hallway were dirty, had bugs on them, and they were open with no screens in them. I believe the owners whole family is living in this hotel using it as housing. The room had car air fresheners hanging in it to make it smell good. The window in the room had no screen. There were a couple dead bugs in the room that were laying in plain sight and should have been noticed by the cleaner.

    It was in a convenient location. The room itself was better than I expected after seeing the exterior, and the hallways.

    Stayed in September 2024

  • Reviewed: 15 September 2024

    3.0
    Good enough for one night, but the motel grounds and hallways need immediate attention
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    The motel hallways and stairs were littered with trash. Mattresses and clutter. Looked like a flop house. Odd smell in room and heater did not work. Luckily it was warmish that day. Not able to properly check in or out as lobby was closed. Had to go next door to a neighboring hotel to get room key and leave credit card info. Never heard back from anyone regarding the processing of credit card. On a positive note, I did receive an advanced phone call letting me know that motel lobby would be closed for a bit and that I would need to pick up key next door. However, the next morning, lobby was still closed and I had no information about credit card processing.

    Very close to I90. Room was clean. Bathroom was clean. Sheets and linens were ok..

    Stayed in September 2024

  • Reviewed: 2 August 2024

    9.0
    Good value clean room
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Location and price

    Stayed in August 2024

  • Reviewed: 17 July 2024

    1.0
    Dirty
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Upon arrival we were welcomed but the dirtiest lobby I have ever seen I could have made finger painting with all the fish on the windows. The man behind the counter I'm assuming owner didn't say a word to us. Got our key card went upstairs to a dirty hallway lined with dirty mattress. Our room had food crumbs all over the floor, garbage in our cans and even used open shampoo packed in the shower. Can't forget the hair that was literally all over the place. The bed had sweat stained pillow cases and long black hairs in the sheets. We didn't even dare to sleep there. Called and complained the women this time was very rude even used the f word to my husband. The whole thing was bad. I do not recommend this place at all.

    Nothing place was terrible.

    Stayed in July 2024

  • Reviewed: 15 June 2024

    3.0
    The stay was ok but I wouldn’t stay there again
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The shower did not work and the employees do not care about the problems. The floors were not clean.

    Location

    Stayed in June 2024

  • Reviewed: 8 June 2024

    9.0
    Superb
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Would like to be able to get a deal on weekly stays.

    I appreciate how clean the rooms were the amenities set up in the rooms.

    Stayed in June 2024

  • Reviewed: 22 April 2024

    2.0
    Not a happy camper
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    My room looked like it wasn't properly cleaned. There was old blood on the sheets, and the bathroom was filthy, including the shower, the floors, and the mirror. I had to go to the front desk and wait for them to come out of the back room for service twice ( about 8 or 9 minutes both times) only for the gentleman at the desk to hand me a broom and a rag to clean the bathroom myself which I did. Also, they advertise free wifi, but there are no codes available. You have to ask them for it, which was inconvenient due to the amount of time you have to wait for them to come out to service you. I'm not a complainer at all, but at the very least, the rooms should be clean and up to par for guests to stay in comfortably.

    The location was convenient.

    Stayed in April 2024

  • Reviewed: 24 September 2023

    8.0
    Quick in quick out
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in September 2023

  • Reviewed: 14 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night

    Needs to be updated

    Stayed in August 2023

  • Reviewed: 27 July 2023

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The facility had no smoke detectors in the rooms or hallways. They had the hook ups for them but no detector. The door to the bathroom was off 2 of the hinges in one room and in the other room tbe door was to big for the frame to close. There was no garbage cans in the room. When we checked out the door to the lobby was locked and I was told to just leave the keys on the ground by the door and they would get them in a minute.

    Stayed in July 2023

  • Reviewed: 21 June 2023

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    How the staff told me itwas clean and a non smoking room there were ashes everywhere and they said there was a deposit on the room of 50 bucks but when I checked out theu wernt gonna give it back to me but they did.

    Stayed in June 2023

  • Reviewed: 16 June 2023

    1.0
    Disgusting
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    We had a late check in at midnight , we left a note in our reservation that we would be arriving as such. When we arrived to our destination the office was pitch black , we called the desk to get our keys , we woke a gentleman (maybe the owner). We paid for the room , as we entered the room , it looked absolutely nothing like the website photos. Beds were poorly done , rips in the mattress covers ripped , shower curtains stained , we had an outlet laying on our desk that looked as if it recently started a fire. The area was bad enough where the hotel was located. I called back the staff at the desk to have a refund , we woke him again an hour later. We did not get any form of apology for the state of the room , he reimbursed me only half our money. Severely disappointed, I recommend this hotel to no one.

    Stayed in June 2023

  • Reviewed: 28 March 2023

    1.0
    DISGUSTING & HORRIBLE TO SAY THE LEAST
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The room was extremely dirty with dead roaches everywhere. Looked like the room wasn't clean in years. Stains everywhere, bugs walking everywhere. When I called the front desk to request a different room the man had a horrible attitude and said its nothing he could do for me. DISGUSTING !

    Nothing

    Stayed in March 2023

  • Reviewed: 18 September 2022

    1.0
    Terrible will never stay there again. Would rather sleep in our car.
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    everything else. Room dirty. Tv remote broken. Staff rude. Room key didn't work. No water pressure.

    Location

    Stayed in September 2022

  • Reviewed: 23 October 2023

    7.0
    I had a good stay there the only thing is the room could have been a little bigger to accommodate a wheelchair
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Conveniently located

    Stayed in October 2023

  • Reviewed: 5 October 2023

    7.0
    Nothing crazy fancy but perfect for what we needed for a night in Buffalo!
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Close to everything we needed

    Stayed in October 2023

  • Reviewed: 6 June 2025

    1.0
    one good person makes all the difference.
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    Work caused me to need to check in at 12:15 am. I called at 11:30 pm - no answer. Called at 11:40 and woke someone up who told me to check in at the Best Western next door. I did that and the receptionist (Stephanie) was fantastic. She gave me a room at the Best Western at the Relax Inn rate. So my comments about the Relax Inn have to do not with the room, but the way I was treated by their staff before checking in.

    see below

    Stayed in June 2025

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!