Reviews of Red Roof Inn Syracuse 2 stars
6614 N. Thompson Road, East Syracuse, NY 13206, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe bed was very comfy
The door was broken. The shower was clogged. Didnt look like it was cleaned as deep as it needed to be. No fridge or microwave.
Thank you for the feedback! We apologies for the inconvenience. You have to experience during your stay.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewIt was a good experience
Small room
Thank you for your feedback. We appreciate it!
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewvery unclean
Dear Timothy, Thank you for taking the time to tell us about your experience at the Red Roof Inn Syracuse. I am truly sorry to hear about the cleanliness issues you experienced during your stay. Maintaining a clean environment is a top priority, and I'm disappointed we fell short of your expectations. Please accept my sincere apologies for this oversight. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future. Very truly yours, Rey Red Roof Management RediResponse Specialist
Dear Timothy, Thank you for taking the time to tell us about your experience at the Red Roof Inn Syracuse. I am truly sorry to hear about the cleanliness issues you experienced during your stay. Maintaining a clean environment is a top pri… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI didn't like ANYTHING
I didn't like everything
Thank you for your Feedback. We're sorry to hear you were not happy with your Stay.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewBed was comfortable.
The beds had stains all over them, bathroom wasn't clean, someone left a vibrator under the bed & cleaning staff did not pick up. There were roaches all over the room, i washed my childs bottle out and in the morning there was a roach inside it.
Dear Shiann, We are sorry to hear your recent experience at the Red Roof Inn Syracuse did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Veronique Red Roof Management RediResponse Specialist
Dear Shiann, We are sorry to hear your recent experience at the Red Roof Inn Syracuse did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate … Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewRemodel
Nothing
Dear Brandon, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Syracuse. We are glad you found the recent remodel to your liking during your stay with us. Thank you for choosing Red Roof. We appreciate your visit and hope you enjoyed your time with us. We look forward to welcoming you back. Sincerely, Erika Red Roof Management RediResponse Specialist
Dear Brandon, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Syracuse. We are glad you found the recent remodel to your liking during your stay with us… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewIf you need a last min stay this place is ok.
The people are who stay here are trouble. Fighting late at night. They threw food on my vehicle. The staff is also rude and have a miserable air about them.
Thank you for your feedback, we apologize for the inconvenience you had during your stay.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe price was good, and the room was big and clean. The staff was super nice too.
Breakfast wasn't great, but there was a place nearby.
Thank you for your feedback! we are thrilled to hear you enjoyed your stay, we hope to see you in future soon.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewGreat front lobby clerk. Very attentive to my needs
No cups in room
Thank you for wonderful feedback. we're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back again soon!
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewVery unprofessional very dirty, very uncomfortable. The beds were very, very worn and old. The bathroom was disgusting. Leaked the tub leaked all over the floor. I do Airbnb cleanings and I had to grab my gear out of my car and clean the bathroom before we could even use it. When I called to get a refund or talk to a manager to get compensated, they have yet to call me back and I tried to call the next morning and nobody has returned my call from booking.com and or the property.
Absolutely nothing
Thank you for the feedback. we apologize for the inconvenience for experience you had Can we get Hotel confirmation emailed.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewNo soap in dispensers. Should check when cleaning.
Room entry cards need to be improved.
Dear Donatus, Thank you for taking the time to tell us about your experience at the Red Roof Inn Syracuse. We appreciate you bringing these concerns to our attention. We regret that the soap dispensers were empty and that the room entry cards need improvement. We are committed to ensuring that our guests have a comfortable and convenient stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Very truly yours, JM Red Roof Management RediResponse Specialist
Dear Donatus, Thank you for taking the time to tell us about your experience at the Red Roof Inn Syracuse. We appreciate you bringing these concerns to our attention. We regret that the soap dispensers were empty and that the room entry ca… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewRoaches, animal hair, room not clean. Air conditioner, not cold enough room smells.
Thank you for your feedback. We apologize for inconvenience you had to experience during your stay.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified review