Reviews of Red Roof Inn PLUS+ Chicago - Naperville 3 stars
1698 West Diehl Road, Naperville, IL 60563, United States
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in June 2025
Verified reviewClose to highways
Staff member (tall white guy) keeps giving me the wrong room number on my door key making me come back and forth to the office. He has a bad attitude and needs not to work in customer care if continues to treat people poorly who’s spending their money at your facility
Dear Gerald, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Chicago - Naperville. I am pleased to know that you appreciated the location of the property. However, we regret to learn that your interaction that you had with our staff did not meet your expectations. To uphold our company's high standards, we will ensure your comments are shared with staff as a coaching opportunity moving forward. Please know that we value you as our guest and appreciate your business. It is our intention to have your confidence in our abilities to prevent similar problems in the future. I hope that you will give us the opportunity to provide you with a better experience at Red Roof in the future. Sincerely, Ynna Red Roof Management RediResponse Specialist
Dear Gerald, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Chicago - Naperville. I am pleased to know that you appreciated the location of the property. However, we regret to learn that your interact… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGreat location bed was very comfy
I could hardly breath in the room due to the smell of old smoke and dust the vent filter was dirty and so was the bathroom. I didn’t even shower
Dear Luis, We appreciate you choosing our hotel, the Red Roof PLUS+ Chicago - Naperville at the last minute. I'm glad the bed was comfortable. I'm very sorry to hear about the unpleasant odor, dust, dirty vent filter, and state of the bathroom. This is not the standard we at Red Roof aim to offer our guests, and I understand your disappointment. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Matthew Red Roof Management RediResponse Specialist
Dear Luis, We appreciate you choosing our hotel, the Red Roof PLUS+ Chicago - Naperville at the last minute. I'm glad the bed was comfortable. I'm very sorry to hear about the unpleasant odor, dust, dirty vent filter, and state of … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewI had a reservation for a room with 2 double beds as I was traveling with my dad. When we got into our room there was just one bed, and I had to go back to the check in to try to get a new room, they took a while, but founded a new room for us. The elevator smells like pee so bad and the new room was gross.
Dear Cibele, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Naperville. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 4/10 score. You indicated that you were unsatisfied with the odor of the elevator and not reserving the correct rom type. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell Red Roof Management RediResponse Specialist
Dear Cibele, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Naperville. We sincerely appreciate your comments and we're very sorry you were unhappy with your experienc… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewCleanliness and service
Dear Edgar, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Naperville. We are thrilled to hear you enjoyed your stay and appreciated the cleanliness and service. It is always our goal to provide a comfortable and pleasant experience for our guests. We are delighted to know we succeeded during your visit. Thank you for choosing Red Roof. Your positive feedback is truly appreciated and serves as encouragement for our team to continue providing excellent service. We hope to welcome you back in the future for another enjoyable experience. Sincerely, Erika Red Roof Management RediResponse Specialist
Dear Edgar, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Naperville. We are thrilled to hear you enjoyed your stay and appreciated the cleanliness and service. It is always… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe elevator had dog pee and smelled bad for all 3 days.
Dear Kashif, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Chicago - Naperville. You mentioned we were ok, however, the elevator smelt unpleasant. Feedback from our guests is always welcome at Red Roof as we strive towards continuously improving the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-lee Red Roof Management RediResponse Specialist
Dear Kashif, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Chicago - Naperville. You mentioned we were ok, however, the elevator smelt unpleasant. … Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewI found bed bugs in the matterass and could't sleep all night long
Dear Sobhi, We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Chicago - Naperville. We appreciate your feedback from your experience at our location, highlighting your stay regarding your 1/10 experience. We are very sorry to hear about the issues you experienced during your recent stay. The comfort of our guests is paramount, and it is disheartening to learn that the stay was unsatisfactory. We apologize for all factors of discomfort during your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At this time, I would like to extend the opportunity for you to share your experience with others. You can post information about your stay at our hotel on Google. Your review can help others make their choice of hotel with confidence. Directions for writing a review on Google: 1. On your computer, sign in to Google Maps. 2. Search for Red Roof PLUS+ Chicago - Naperville. 3. On the left, scroll and click "Write a review." 4. To score the place, click the stars. You can also write a review. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely, Shemar Red Roof Management RediResponse Specialist
Dear Sobhi, We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Chicago - Naperville. We appreciate your feedback from your experience at our location, highlighting your stay regarding your 1/10 experience. We… Show more
Reviewed: 3 August 2025 · Stayed in June 2025
Verified reviewI like that the room was clean. The staff was nice and professional.
The sink faucet was loose and there was a leak when you turned on the shower head.
Dear E, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Chicago - Naperville. We are pleased to hear that you appreciated the cleanliness of your room and the professionalism of our staff. We regret to learn about the loose sink faucet and shower head leak. I am sharing your feedback with management to ensure that your concerns are addressed. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Rey Red Roof Management RediResponse Specialist
Dear E, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Chicago - Naperville. We are pleased to hear that you appreciated the cleanliness of your room… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewNick he was amazing. Bed comfy. Decent size
Tv kept messin up.
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Naperville. Red Roof PLUS+ Chicago - Naperville. At Red Roof we always try to provide all our guest with the best experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future. Sincerely, Anthonio Red Roof Management RediResponse Specialist
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Naperville. Red Roof PLUS+ Chicago - Naperville. At Red Roof we always try to provide all our guest with the… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewSeeme shady uncleanliness
Carpet was totally wet for one of the room, for the other room washroom door was not closing
Dear Murade, Red Roof PLUS+ Chicago - Naperville is sorry to hear about your experience with the rooms during your stay. I understand your concern regarding the wet carpet and the malfunctioning bathroom door. We strive to provide a clean and well-maintained environment, and it's disappointing to learn we fell short of your expectations. Please accept our sincere apologies for the inconvenience and discomfort you experienced. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours, Jonathan Red Roof Management RediResponse Specialist
Dear Murade, Red Roof PLUS+ Chicago - Naperville is sorry to hear about your experience with the rooms during your stay. I understand your concern regarding the wet carpet and the malfunctioning bathroom door. We strive to provide a clean … Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewNothing that I liked about this place, bugs, smell untidy
Bugs, attenent irresponsible, desk clerk rude and have to wait for him to get back on desk. No morning tea or coffee at reception.
Dear C, I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Chicago - Naperville. I was saddened to read that your stay fell short of your expectations due to the insects you reported and unpleasant odor. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell Red Roof Management RediResponse Specialist
Dear C, I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Chicago - Naperville. I was saddened to read that your stay fell short of your expectations due to the insects you reported and unpleasant odor. P… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewNothing
Everything there's nothing but drug dealing unsafe I get harassed every tyi leave my room this place should be shut down
Dear Meyers, We are sorry to hear your recent experience at the Red Roof PLUS+ Chicago - Naperville did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Ann Red Roof Management RediResponse Specialist
Dear Meyers, We are sorry to hear your recent experience at the Red Roof PLUS+ Chicago - Naperville did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Ro… Show more
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewNo water pressure in shower.
Dear Leondra, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Chicago - Naperville. I truly appreciate your comments regarding our staff. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue that you may have encountered with the water pressure in the shower. I am sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future. Very truly yours, Rey Red Roof Management RediResponse Specialist
Dear Leondra, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Chicago - Naperville. I truly appreciate your comments regarding our staff. I am sorry that your experience did not meet your expectations. … Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewBeing able to walk in the shower. I use a cane. I had a microwave and refrigerator. The room was clean and the bed was comfortable
The bathroom had smell from poor ventilation
Dear Karen, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Naperville. We're delighted to hear you enjoyed your stay and appreciated the walk-in shower, microwave, refrigerator, cleanliness, and comfortable bed! We acknowledge your feedback regarding the bathroom's ventilation smell and will address this promptly to improve the guest experience. We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We hope to see you again soon. Sincerely, Rey Red Roof Management RediResponse Specialist
Dear Karen, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Naperville. We're delighted to hear you enjoyed your stay and appreciated the walk-in shower, microwave, refrige… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewFriend
Lots of people
Dear Denson, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Naperville. We are pleased to hear you found our location relaxing and enjoyable. We aim to provide a welcoming environment for all our guests. We hope to continue to provide great experiences for you. Once again, thank you for posting your review at Red Roof. We look forward to having you visit with us again in the future. Sincerely, Devine Red Roof Management RediResponse Specialist
Dear Denson, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Naperville. We are pleased to hear you found our location relaxing and enjoyable. We aim to provide a welcoming env… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified review