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Reviews of Red Roof Inn PLUS+ Chicago - Naperville 3 stars

1698 West Diehl Road, Naperville, IL 60563, United States

#20 of 21 hotels in Naperville

Guests' Choice

Review score

Based on 311 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.4

  • Location

    7.4

  • Facilities

    6.9

  • Staff

    7.3

  • Value for money

    7.0

  • Free WiFi

    7.1

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Showing 1 – 25

  • Reviewed: 5 August 2025

    6.0
    It was okay.
    • Leisure trip
    • Family with young children
    • Superior King Room Smoke Free
    • Stayed 3 nights
    • Submitted via mobile

    The elevator had dog pee and smelled bad for all 3 days.

    Stayed in August 2025

  • Reviewed: 3 July 2025

    7.0
    It was ok for the price
    • Leisure trip
    • Family with young children
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    The room was nice and clean

    Stayed in June 2025

  • Reviewed: 20 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    Comfortable but worn. Messy property but functional. Not a resort but basic accomidations

    Stayed in June 2025

  • Reviewed: 7 May 2025

    8.0
    A mix of good and frustrating things!
    • Leisure trip
    • Group
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 1 night

    The check-in process took FOREVER!! There seemed to be a mistake between Booking.com and the hotel. I had reserved 4 rooms, but the desk clerk said that it was 3. We tried to check-in before dinner, but it was taking too long, as we had a meeting afterwards. She was trying her best to do the right thing it seemed. She asked me for the confirmation number on the booking. She was going to investigate while we were at dinner, as her manager had asked her to do. I checked back, but she wasn't ready. Then a couple hours later, when we returned after the meeting, it still took AT LEAST 30 minutes to be assigned rooms. Though I had requested rooms to be close together, it was a mute point by that time as we were all exhausted.

    There was no breakfast, only coffee. Glad for coffee maker in the room. Room was comfortable and clean.

    Stayed in May 2025

  • Reviewed: 27 April 2025

    7.0
    good price, hard beds, clean room.
    • Leisure trip
    • Group
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 1 night

    Mirror fluorescent light barely worked, sink faucet very loose. No coffee pot, microwave. Hit me with a $53 deposit that I didn't expect.

    Room was clean, had elevator.

    Stayed in April 2025

  • Reviewed: 18 April 2025

    6.0
    Pleasant
    • Couple
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    Inside was clean and ok, the outside was a bit dated

    Stayed in April 2025

  • Reviewed: 18 March 2025

    7.0
    It was a good stay
    • Leisure trip
    • Couple
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    The bed wasn’t comfortable at all.

    Great location and clean.

    Stayed in March 2025

  • Reviewed: 21 December 2024

    7.0
    My stay was okay. Only complaint was the staff I encountered while trying to check in.
    • Leisure trip
    • Family with young children
    • Superior King Room Smoke Free
    • Stayed 2 nights
    • Submitted via mobile

    The staff was rude and trying to make things complicated for the room, gave me the run around and kept adding extra fees after the room was bought telling us I couldn’t pay cash or give a cash deposit that everything had to be put on my card before I could check into a room I already paid for.

    The location was good and the room was a nice size for the prices online.

    Stayed in December 2024

  • Reviewed: 17 December 2024

    7.0
    Very nice staff, so so facility, requires a needless deposit
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 1 night

    No breakfast, did not appreciate having to pay a deposit and then wait to get it back (if I get it back, it's been several days and I still don't have a credit on my debit card)

    Both of the staff members I interacted with were very nice, welcoming and did their best to accommodate us. Our room was missing the coffee maker and the woman who checked us in found one and brought it to our door, which was very nice (it was like -6 F degrees that day).

    Stayed in December 2024

  • Reviewed: 14 December 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    Return my deposit

    No breakfast

    Stayed in November 2024

  • Reviewed: 27 August 2024

    8.0
    Cheap and cheerful place for a short stay you can't go wrong here.
    • Business trip
    • Solo traveller
    • Standard King Room Smoke Free
    • Stayed 2 nights

    Nothing really. You are on a main road but you know what to expect from this. If I were to be picky I'd say needs a kettle but the coffee making is good enough I suppose.

    From start to finish impressed and has improved since my last visit 2 years ago. Cheap and cheerful has all that I needed for a short stay.

    Stayed in August 2024

  • Reviewed: 8 August 2024

    7.0
    Decent place for a short-term stay
    • Leisure trip
    • Couple
    • Superior King Room Smoke Free
    • Stayed 7 nights

    Sheets and towels are usually changed once a week. When we arrived, the sheets were from the previous visitors. We had to ask to change the sheets. Wi-Fi connection speed is weak, and sometimes it disappears.

    Decent place, not far from the highway. Restaurants and other areas within 5-15 minutes drive distance. It's a great mattress on the bad. Rooms have a fridge, locker, microwave, table, and a couple of chairs.

    Stayed in August 2024

  • Reviewed: 29 May 2024

    6.0
    it was allright for a place to crash and no more
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 7 nights

    Door key cards were sketchy at best, nearly impossible all the time.Coffee in lobby was not always available and not very good at that.

    There was a check-in issue with a partner Booking.com. Was told at 11PM there were no rooms left. The worker TONY went way beyond what we all thought was excellent customer service, and did manage to let us stay in a room for that night. YAY!! Tony

    Stayed in May 2024

  • Reviewed: 27 April 2024

    6.0
    OK in a pinch, But will not stay again
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 4 nights

    Very Noisy Location, My car was banged into by other Guest

    Cost Per Night, Availability

    Stayed in April 2024

  • Reviewed: 25 March 2024

    7.0
    It was bareable because I was hardly there. I only came back to go to bed and I was gone the rest of my trip.
    • Family with young children
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 3 nights
    • Submitted via mobile

    I didn’t like how small the tv was or that there was no fridge and the closest microwave was near the office. I also did not like how they did not have towels when I called up the front desk. We couldn’t ask for any extra pillows seeing as how flat the pillows were. And there was bugs in the bathroom tub and floor. I even had to use a plastic knife to unplug the sink.

    I liked the bed.

    Stayed in March 2024

  • Reviewed: 6 March 2024

    8.0
    Great
    • Business trip
    • Solo traveller
    • Superior King Room Smoke Free
    • Stayed 7 nights
    • Submitted via mobile

    Nice ,clean place. Nicely decorated.

    Stayed in December 2023

  • Reviewed: 27 February 2024

    8.0
    good
    • Business trip
    • Family with young children
    • Standard King Room Smoke Free
    • Stayed 1 night

    for the price I want a bit more hotel not motel feel

    Friendly stuff, clean, well maintained

    Stayed in February 2024

  • Reviewed: 2 February 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 5 nights
    • Submitted via mobile

    No fridge or microwave in the room. Having to walk from the 3rd floor to vending room, to heat my grandmother's tea in 20° weather wasn't cool... Also, the uner narrow bathroom doorway wasn't wheelchair accessible. Overall, it wasn't bad for the value.

    Beds were comfy. Good heating unit and water was hot...

    Stayed in January 2024

  • Reviewed: 19 December 2023

    7.0
    Cozy room- Decent prices.
    • Business trip
    • Solo traveller
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    Too close to an expressway and noisy.

    The room looked clean and stylish.

    Stayed in December 2023

  • Reviewed: 5 November 2023

    7.0
    • Business trip
    • Solo traveller
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 6 September 2023

    8.0
    Nice staff
    • Business trip
    • Solo traveller
    • Superior King Room Smoke Free
    • Stayed 7 nights
    • Submitted via mobile

    I turn in towels but new ones were washing said I could get next day got new ones at the desk finally went to work came back and my towels were gone though new and folded took another day to get towel they said it was shortage don’t take garbage but took my new towels I overlook because I usually have a good experience

    Could be better quality I usually skip

    Stayed in August 2023

  • Reviewed: 2 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    No wifi. Tiny room. Very noisy.

    Good price and location

    Stayed in September 2023

  • Reviewed: 21 August 2023

    6.0
    A good place to crash for just an overnight stay
    • Leisure trip
    • Solo traveller
    • Standard Room with Two Double Beds Smoke Free
    • Stayed 1 night

    A little less loud people and commotion around my room. Tone it down and respect of others

    Clean room

    Stayed in August 2023

  • Reviewed: 8 August 2023

    7.0
    Good place
    • Leisure trip
    • Couple
    • Standard King Room Smoke Free
    • Stayed 2 nights

    Cleaness

    Affordable price

    Stayed in August 2023

Showing 1 – 25

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