Reviews of Red Roof Inn Mt Laurel 2 stars
603 Fellowship Rd, Mount Laurel, NJ 08054-1113, United States
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe staff were mostly friendly.
Roach infestation, microwave was missing pieces, burnt out & unusable, and the stench of the fumes from air conditioning made me sick. I had already asked to switch from another room which gave off a worse stench both inside & outside that room. The washing machines were either dirty or wet & drippy so I didn't feel safe enough to use them.
Dear Anonymous, I appreciate you sharing your feedback following your stay at the Red Roof Inn Mt Laurel. Your comments in regard to our friendly staff are much appreciated; yet, I was disheartened to read that your stay fell short of your expectations due to the state of the microwave, air conditioning and the roach you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Erika Red Roof Management RediResponse Specialist
Dear Anonymous, I appreciate you sharing your feedback following your stay at the Red Roof Inn Mt Laurel. Your comments in regard to our friendly staff are much appreciated; yet, I was disheartened to read that your stay fell short of you… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewNothing but the price
No batteries in remote room smelled small bugs
Dear Triston, I appreciate you sharing your feedback following your stay at the Red Roof Inn Mt Laurel. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the remote batteries. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future. Sincerely, Rey Red Roof Management RediResponse Specialist
Dear Triston, I appreciate you sharing your feedback following your stay at the Red Roof Inn Mt Laurel. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the remote batteries. Please … Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThere were a couple bugs. Place smelled and couple lights didn't work.
Above
Dear Anonymous, Thank you for taking the time to share your experience at Red Roof Inn Mt Laurel. I am truly sorry to read about the bugs you encountered in your room. This is definitely not the experience we want our guests to have. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We value your business and want to ensure your complete satisfaction. Thank you for choosing Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely, Viktor Red Roof Management RediResponse Specialist
Dear Anonymous, Thank you for taking the time to share your experience at Red Roof Inn Mt Laurel. I am truly sorry to read about the bugs you encountered in your room. This is definitely not the experience we want our guests to have. Plea… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewNothing
Everything about this room and property wasn't good. Drug dealers prostitution crackheads roaming all hours of the night. I was afraid to go to sleep because I thought someone was going to break into my room.
Dear Michelle, We are sorry to hear your recent experience at the Red Roof Inn Mt Laurel did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Kerry-lee Red Roof Management RediResponse Specialist
Dear Michelle, We are sorry to hear your recent experience at the Red Roof Inn Mt Laurel did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof apprecia… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThis motel is making a lot of improvements and updates. They painted the exterior doors, cleaned up the parking lot, and the rooms are also being updated. There is also a lot less noise at night. Bed: comfortable Pillows: okay Room: clean Size: typical hotel room size Air conditioner: works well
The toilet (room 153) shifts when you sit on it. The sink faucet needs to be fixed
Dear Tracy, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Mt Laurel. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our location making improvements. You indicated that you were unsatisfied with the sink faucet needing repair and the other concerns you mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell Red Roof Management RediResponse Specialist
Dear Tracy, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Mt Laurel. It is very rewarding to read that you had a great encounter with us, and we reall… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe price and the ease of check in
The bed was awful and hard. The bathroom fixtures were not fully attached and some of the lights didn't work at all.
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Mt Laurel. I am sorry to hear that your recent stay did not meet your expectations. I understand your disappointment with the bed's comfort and the issues you experienced with the bathroom fixtures and lighting. Nonetheless, I appreciate your feedback regarding the price and check-in process, and I regret that these positives were overshadowed by the other concerns. We are committed to providing a comfortable experience for our guests, and we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. On your next stay, should you have any issues while with us, please continue to contact our front desk immediately so we can take care of the issue to ensure you're comfortable. We hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Sharma Red Roof Management RediResponse Specialist
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Mt Laurel. I am sorry to hear that your recent stay did not meet your expectations. I understand your disappointment with… Show more
Reviewed: 10 July 2025 · Stayed in May 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewDidn't know breakfast an option. It was the cheapest room I could find but I would hv rather paid $20 more elsewhere.
Shabby work done for repairs. Toilet wasn't bolted to floor. Mildew smell prob because toilet. Flies, gnats and silverfish in room. 1 lamp didn't work. Sheets had cigarette burns in them. Sink handle almost completely disconnected from the sink.
Dear Valued Guest, We are sorry to hear about your recent experience at the Red Roof Inn Mt Laurel. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to the upkeep of our hotel, the insects you reported, and the other highlighted issues. As it relates to breakfast, there are restaurants close by. Red Roof works with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very seriously and have forwarded your feedback to management in an effort to address your concerns. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing it with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Sharma Red Roof Management RediResponse Specialist
Dear Valued Guest, We are sorry to hear about your recent experience at the Red Roof Inn Mt Laurel. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to the upkeep of our … Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in May 2025
Verified reviewNothing
Everything
Hello Noworneva, Thank you for taking a moment to complete our survey at the Red Roof Inn Mt Laurel. We strive to provide our guests with all the comforts of home, so I am disappointed to see your 1/10 score. In the future, please consider adding more details with your comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Erika Red Roof Management RediResponse Specialist
Hello Noworneva, Thank you for taking a moment to complete our survey at the Red Roof Inn Mt Laurel. We strive to provide our guests with all the comforts of home, so I am disappointed to see your 1/10 score. In the future, please con… Show more
Reviewed: 28 June 2025 · Stayed in April 2025
Verified reviewIt was terrible
Nothing
Dear Miciana, Thank you for taking the time to tell us about your experience at the Red Roof Inn Mt Laurel. Please accept our sincerest apologies for the less than ideal stay that you had while you were with us. Please know that at Red Roof we always try to provide all our guest with the best experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for your comments and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours, Anthonio Red Roof Management RediResponse Specialist
Dear Miciana, Thank you for taking the time to tell us about your experience at the Red Roof Inn Mt Laurel. Please accept our sincerest apologies for the less than ideal stay that you had while you were with us. Please know that at Red Ro… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewLocation.
Dirty!!!
Dear Ritchie, Thank you for taking the time to tell us about your experience at the Red Roof Inn Mt Laurel. We're so glad you found our hotel's location satisfactory. It is disheartening to learn that the cleanliness did not meet your expectations. We strive to provide a comfortable and pleasant environment for all our guests, and it's clear we fell short during your stay. Please accept our sincerest apologies. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns. I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours, Rey Red Roof Management RediResponse Specialist
Dear Ritchie, Thank you for taking the time to tell us about your experience at the Red Roof Inn Mt Laurel. We're so glad you found our hotel's location satisfactory. It is disheartening to learn that the cleanliness did not meet y… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewNothing
A lot of crackheads in the parking lot sleeping outside in the cars a lot of prostitutes it’s a shame I wouldn’t stay here for freee do not stay here also by the way my DoorDash order got stolen outside after 1 min after being dropped off lady at the front desk don’t care about nothing besides sitting with her little boyfriend in the car smoking marijuana rooms are small and walls are dirty they are cheap with tv channels only get like 3-4 channels it’s a crack motel if your not a crackhead or crackbaby this isn’t for you
Dear Jason, We are sorry to hear your recent experience at the Red Roof Inn Detroit - Warren did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Jonathan Red Roof Management RediResponse Specialist
Dear Jason, We are sorry to hear your recent experience at the Red Roof Inn Detroit - Warren did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appr… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewAbsolutely nothing
It smelled horrible, towels were dirty overall it was disgustingly uncomfortable
Dear Martinez, Thank you for taking the time to tell us about your experience at the Red Roof Inn Mt Laurel. I am sorry that your experience was less than ideal due to the uncleanliness indicated and the unpleasant smell mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope to amend your impression and provide a cleaner stay in the future. Very truly yours, Kerry-Lee Red Roof Management RediResponse Specialist
Dear Martinez, Thank you for taking the time to tell us about your experience at the Red Roof Inn Mt Laurel. I am sorry that your experience was less than ideal due to the uncleanliness indicated and the unpleasant smell mentioned. At Red… Show more
Reviewed: 14 June 2025 · Stayed in May 2025
Verified review