Reviews of Red Roof Inn PLUS+ Columbus Downtown - Convention Center 3 stars
111 E. Nationwide Blvd., Columbus, OH 43215, United States
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewThere was a moldy smell in the room.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewthe beds where.nice
had no snack box there talked to them they brought one upand said they where taking the parking off we checked out and got down the raid and they didn't take.it.off.Our room was run down deffently should not be sold as premium. Our last times there or standard room was nicer
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect for what I needed it for. I was attending the CrossFit games at the convention center, so it was perfect. The room was spacious and clean. The bed wasn't too comfortable, but I only stayed 1night.
I do not like to pay for parking at a hotel. The rates are expensive as is and then to pay an additional fee on top of it is ridiculous. On the flip side the in and out privileges of the parking lot were nice.
Thank you so much for staying with us. We greatly appreciate all of your feedback. Have a wonderful day.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe staff were excellent they were good at recommending the tavern for food in front of us we always felt safe walking outside downtown was beautiful at night looking out your window they were excellent dealing with my two dogs I just really am thankful for how gracious and helpful the staff were
Nothing they were awesome
Thank you so much for staying with us. We greatly appreciate all of your feedback. Have a fantastic day!
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation in the city
Chose this Red Roof Plus because it said it had parking . What they failed to say was that it was a $20 charge and it was a walk up the street, and across the street from the hotel. We had good weather but it would be awful if rainy, snowy, ect. The check in girl at the desk was very unfriendly and not very helpful in explaining the parking situation.
Dear Lynda, Thank you for taking the time to share your feedback at Red Roof PLUS+ Columbus Downtown-Convention Center. We regret to hear that your stay did not meet expectations. We acknowledge your frustration regarding the parking situation and the encounter that you had with our staff. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Ynna Red Roof Management RediResponse Specialist
Dear Lynda, Thank you for taking the time to share your feedback at Red Roof PLUS+ Columbus Downtown-Convention Center. We regret to hear that your stay did not meet expectations. We acknowledge your frustration regarding the parking situa… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewDid not have breakfast
Dear Rodney, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Columbus Downtown-Convention Center. We appreciate your feedback about the lack of breakfast during your stay. Please be advised that this property does not provide breakfast services, instead offering a complimentary coffeehouse-style coffee and tea. We value all guest comments and we are taking this into consideration as we continually seek ways to improve our services. Your feedback is highly valued, and we are dedicated to delivering exceptional experiences for all our guests at Red Roof. We appreciate your input and look forward to welcoming you back. Very truly yours, JM Red Roof Management RediResponse Specialist
Dear Rodney, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Columbus Downtown-Convention Center. We appreciate your feedback about the lack of breakfast during your stay. Please be advised that this pr… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewVery close to convention center. Easy walk and numerous restaurants nearby
A morning breakfast bar would have been a great addition.
Thank you so much for staying with us. We greatly appreciate all of your feedback. Have a nice day.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewHow close it was to nationwide arena and how friendly the staff was.
Are room was dirty, we found trash on the floor and under the mattress. We also found dirty clothes behind the iron board. The floor was very dirty, like the housekeeper did not sweep. The sink leaked extremely bad, every time we used the sink, water would pour from the bottom, soaking the floor. We told the front desk about this and they didn't seem to think it was that big of a deal??
Dear Poe, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Columbus Downtown-Convention Center. I appreciate you highlighting our proximity to the Nationwide Arena and the friendliness of our staff. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue that you may have encountered with the cleanliness of the room and sink. I am sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours, Rey Red Roof Management RediResponse Specialist
Dear Poe, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Columbus Downtown-Convention Center. I appreciate you highlighting our proximity to the Nationwide Arena and the friendliness of our staff. I am… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewOvernight stay for event at Nationwide Arena. Great walkable distance.
Facilities were out of date.
Thank you for staying with us. We greatly appreciate your feedback. Have a wonderful day.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLoved it.
Dear Young, Red Roof Inn PLUS+ Columbus Downtown - Convention Center is so pleased to know you loved your time with us. Your satisfaction is our top priority, and it’s rewarding to receive such positive feedback. We aim to provide exceptional service and create a welcoming atmosphere for everyone. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Jonathan Red Roof Management RediResponse Specialist
Dear Young, Red Roof Inn PLUS+ Columbus Downtown - Convention Center is so pleased to know you loved your time with us. Your satisfaction is our top priority, and it’s rewarding to receive such positive feedback. We aim to provide exceptio… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation
Had to pay for parking.
Thank you for staying with us. Our apologies for any inconvenience caused by the charge for parking. We appreciate your feedback. Have a nice day.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation was perfect and place was clean and the staff was nice.
Had to pay 19 for over night parking plus 50 something deposit I have never had to do that in any other hotel I have ever stayed at. Worst part was the beds they just where not comfortable at all my husband and I didnt sleep well at all we were happy we only had stay one night.
Thank you for staying with us. Our sincerest apologies that the beds in your hotel room were not comfortable. We're very sorry that the stay did not live up to your expectations. We appreciate your feedback. Have a nice day.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewVERY good location - essentially walking distance to downtown and other major sites. Rooms are very generously sized - great if you have kids and need to spread out, or if you want to do some yoga/morning stretches in the room. Mostly wooden flooring feels cleaner than an all-carpeted space as well.
Arrived late evening to a long line at check-in with only one person at the front desk. Check-in process took a long time and seemed needlessly convoluted. We then had to sign a no-smoking agreement - fair enough. We then went up to our room - and were immediately greeted by the overpowering stench of smoke. Lights also didn’t work. Called down to request a room change - they were accommodating, but again it as a convoluted and long process. New room was fine enough, but furniture drawers were rickety and cheap. Hotel doesn’t automatically offer cleaning services (standard nowadays at most places) so we called down on day 2 of our 3 night stay for cleaning - and the phone was completely broken. Went down to wait in line (again, long) to request cleaning while we were out for the day. Came back at four to a completely untouched room. Went down to complain (again, long line manned by only one person both checking in customers AND answering the phones). Front desk said they could said they could send someone up immediately - said that wouldn’t work because we were now in the room and resting (4 pm) but asked if they could come in the evening while we were out - they said no, which was unfortunate but understandable so I took a fresh set of towels went upstairs. Front desk and cleaning staff then show up a half hour later at our door offering to clean, which I had already declined because WE WERE RESTING. So now we had a dirty room and interrupted naps. I understand they were trying to make it better, but really they just made it worse. The final cherry on top was the check-out process, when there was NO ONE behind the desk nor any sign one would return - luckily one finally did after waiting a long time. I suppose most people just dropped their keys and left, but considering the numerous errors I wanted to make sure our bill was correct.
Dear Megan, Thank you for taking the time to share your experience at Red Roof PLUS+ Columbus Downtown-Convention Center. We appreciate your comments on our excellent location and the size of our rooms. However, we sincerely apologize for the series of inconveniences you faced. The issues you had in your room, service from staff, as well as the situation you had during check-in and out. This is not reflective of the service we aim to provide. We appreciate your feedback, which will help us improve our service and operational efficiency. Thank you for choosing Red Roof. We hope to welcome you back on your next visit to the area. Sincerely, Viktor Red Roof Management RediResponse Specialist
Dear Megan, Thank you for taking the time to share your experience at Red Roof PLUS+ Columbus Downtown-Convention Center. We appreciate your comments on our excellent location and the size of our rooms. However, we sincerely apologize for … Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewRoom was nice location was great
No one asked if I needed anything for my room or came by to clean room also when I checked in the front desk guy didn’t think I was handicap I guess because of my age I had to walk him all the way to my car a show him I am disabled veteran and none of the people spoke or said anything the just walk by
Dear Terrance, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Columbus Downtown-Convention Center. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our nice room and great location. You indicated that you were unsatisfied with no housekeeping. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell Red Roof Management RediResponse Specialist
Dear Terrance, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Columbus Downtown-Convention Center. It is very rewarding to read that you had a great … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe parking lot is across a busy street. They charged $19 a night for parking but the gate is broken so anyone can get in and out.
Thank you for staying with us. Our sincerest apologies for any issues with the gate for the guest parking lot during your stay. We appreciate your feedback. Have a nice weekend.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewStaff was very understanding of a late change to my arrival due to injury. They went above and beyond.
Thank you so much for staying with us. We greatly appreciate all of your feedback. Have a wonderful weekend.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewProximity to my event!
No breakfast or any amenities. You’d think if I’m you are paying over $100 for a night….
Thank you for staying with us. We greatly appreciate your feedback. Have a nice day!
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewI didnt like that i had to pay 19.00 for parking
Parking should be free
Thank you for staying with us. Our apologies for any issues with the guest parking lot and for the $19.00 fee that is charged. We appreciate your feedback. Have a nice day.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified review