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Reviews of SureStay Plus Hotel by Best Western Tempe University 3 stars

1429 North Scottsdale Road, Tempe, AZ 85281, United States

#60 of 76 hotels in Tempe

Guests' Choice

Review score

Based on 1096 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.2

  • Location

    7.8

  • Facilities

    6.7

  • Staff

    7.5

  • Value for money

    7.2

  • Free WiFi

    5.6

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Showing 1 – 25

  • Reviewed: 19 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was nice and big. Next to the pool. I enjoyed..

    The room was very nice i liked very much and roomy. The sidewalk outside the rooms was very dirty. There was a little kids diaper and clothes left by the pool. Were there for two days tell we left. The motel was nice just needed to be cleaned... the floors out and around. The workers need to take pride in their job. Had to call for wash rags and hand towels there were none. I know this sounds pretty bad. But it really is a nice place..

    Stayed in August 2025

  • Reviewed: 12 August 2025

    8.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Smell

    Good just smells like cigarettes

    Stayed in August 2025

  • Reviewed: 5 August 2025

    6.0
    I like BEST WESTERN
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn't like the soap provided and bathtub as I'd plan to soak. And a bug i my room.

    Love the SIGNATURE BEST WESTERN BREAKFAST. Very good. Nice gym. Prompt check in.

    Stayed in August 2025

  • Reviewed: 29 July 2025

    7.0
    The hotel and staff and location was wonderful. I enjoyed the breakfast options in the morning. The rooms are a little o
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There were a couple issues with the room. The sealing around the door was missing so light and dust came through, the tub didn’t drain properly leaving a foot of water while showering, and the hair dryer wasn’t working.

    The property was clean and the staff were very nice.

    Stayed in July 2025

  • Reviewed: 18 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast

    Stayed in June 2025

  • Reviewed: 7 July 2025

    7.0
    Best budget hotel
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    No sun loungers 😥😥

    Big breakfasts, cleanliness, helpful staff.

    Stayed in July 2025

  • Reviewed: 9 June 2025

    6.0
    great possibility for an awesome place, but needs renovation. great breakfast, quiet location.
    • Leisure trip
    • Family with young children
    • Two-Room King Suite with Sofa Bed
    • Stayed 2 nights

    when we checked out our room, the light in the living room had no light bulbs, thus the room was dark. the bed was old and not comfortable. the lightbulb in the bedroom was also out. I reported this to the front desk and this was fixed the next day. the hotel was a large complex and not kept up, needed trash picked up and needed swept.

    the hotel has good bones, but needs some renovation. large room with living room where there was a sofa bed. good breakfast. Nice, but small indoor pool and hot tub. Also there was a putting green. Our room was clean.

    Stayed in May 2025

  • Reviewed: 9 June 2025

    7.0
    Good 👍
    • Family with young children
    • Queen Room with Bathtub - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    At that time, they had no card keys. I had to get one of the staff members to let me in my room all the time i went out.

    Food

    Stayed in June 2025

  • Reviewed: 31 May 2025

    8.0
    ok
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the toilet seat moved. it was crooked in the first place.

    I liked that it was clean.

    Stayed in May 2025

  • Reviewed: 27 May 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Bathtub - Disability Access
    • Stayed 3 nights
    • Submitted via mobile

    The tub its a bit rusty

    Very Clean

    Stayed in May 2025

  • Reviewed: 25 May 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not the most comfortable and not the cleanest

    It was easy to get to

    Stayed in May 2025

  • Reviewed: 25 May 2025

    8.0
    Could use a facelift
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Rooms are a bit shabby. The sink stopper was out, there were no shampoos nor lotions. I could not turn off my bedside lamp except by the wall switch which then turned off power to that plug so I couldn't charge my phone.

    Location, beds, breakfast

    Stayed in May 2025

  • Reviewed: 17 May 2025

    8.0
    close to everything you need, clean
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It is a place that they use for long stays

    Clean

    Stayed in May 2025

  • Reviewed: 17 May 2025

    6.0
    Past its prime
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No shampoo, lotion, Kleenex. The room was a bit shabby with cracked linoleum and sink stopper and toilet flusher. The lamp by the west side of bed only worked if the light switch by the door was on.

    Location, beds, and pillows

    Stayed in May 2025

  • Reviewed: 16 May 2025

    6.0
    Pleasant
    • Solo traveller
    • Queen Room with Bathtub - Disability Access
    • Stayed 4 nights
    • Submitted via mobile

    Nice and clean , staff is great

    Stayed in May 2025

  • Reviewed: 10 May 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 8 nights
    • Submitted via mobile

    the rooms were large the bed was very comfortable I'm not a fan of vinyl floors it was an older hotel but nicely remodeled

    location is really good near Tempe Town lake near Old Town Scottsdale near casino Arizona near the airport . very comfortable king size bed large TV with Cox Cable. breakfast was pretty good lots to choose from

    Stayed in May 2025

  • Reviewed: 5 May 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    Location was excellent and the room was comfortable and clean.

    Stayed in April 2025

  • Reviewed: 22 April 2025

    6.0
    I’m not return there anymore
    • Leisure trip
    • Family with young children
    • Queen Room with Bathtub - Disability Access
    • Stayed 3 nights
    • Submitted via mobile

    Customer service at the check out was very rude no friendly at all

    Bathroom Smell awful don’t clean everyday

    Stayed in April 2025

  • Reviewed: 17 April 2025

    7.0
    I had my son down ttwo to three rooms from us and it was very convienent for us to visit.
    • Leisure trip
    • Family with young children
    • King Suite with Bath Tub - Disability Access
    • Stayed 1 night

    Parking area was a bit congested

    Breakfast had great choices

    Stayed in March 2025

  • Reviewed: 16 April 2025

    7.0
    They need to get an exterminator and stay on top of it. There was a baby roach in the sink. The plumbing was backed up a
    • Leisure trip
    • Family with young children
    • Three-Room Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The plumbing got backed up and there was no one to cover unplug it, and I had to do it myself🤬🤬

    Close to the Phoenix convention center

    Stayed in April 2025

  • Reviewed: 8 April 2025

    7.0
    Great
    • Leisure trip
    • Family with young children
    • King Suite with Bath Tub - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Could not get second tv to work but other than that, great stay!

    Stayed in March 2025

  • Reviewed: 7 April 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Jacuzzi was not running but staff never mentioned it, then kinda got mad when I mentioned that the jacuzzi was cold. Bed frame was pretty much something you can buy at Walmart but the mattress was comfortable. Very clean and better than what you’d imagine considering the price.

    Stayed in March 2025

  • Reviewed: 24 March 2025

    6.0
    Would not recommend
    • Leisure trip
    • Family with young children
    • King Suite with Bath Tub - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    The location isn’t in best area. Outside doors. No issues but very noisy as on main road. The front door wasn’t sealed well, the fire alarm was absent, carbon monoxide alarm didn’t appear to be working and hair dryer was broken. All issues were brought to management attention and maintenance came by but nothing was fixed.

    Affordable, good breakfast.

    Stayed in March 2025

  • Reviewed: 23 March 2025

    7.0
    We just needed a place to sleep. So the price was perfect.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Needs some TLC. Paint chipping off the walls. Terrible mattress!! No lounge chairs by the pool.

    Location

    Stayed in March 2025

  • Reviewed: 11 March 2025

    5.0
    Overpriced for area and outdated fixtures/furniture. Expected better from a "Best Western" property
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    Only one set of towels for 2-person room at check-in, and toilet backed up. Called front desk, waited 30 min, then went down to lobby to ask again for towels and maintenance help. Pool was not well kept, and again, no towels, so could not use. Outside stairs crumbling cement and upstairs decks felt lopsided! Parking lot a little sketch with transients toodling through at all hours.

    Terrific showerhead.

    Stayed in March 2025

Showing 1 – 25

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