Only one of the two elevators worked. We were there memorial Day weekend and it was broken then it is still broken.

I love the location and our room had a beautiful view of Seneca lake. The beds were comfortable and the room was clean.

Stayed in August 2025

One elevator was broken, the other extremely slow and also used by all hotel staff, which resulted in too long waiting times. The lake side location is great, but the hotel garden is underwhelming. It could be made much more attractive.

Great location directly at the lake and a couple of minutes walking from downtown. Nice room with lake view. Very friendly receptionist.

Stayed in August 2025

1. Bathroom fixtures are outdated. 2. Cant open the window due to dead bugs around the frame. The staff should clean it so that guests can utilize it.

The view is fantastic!

Stayed in August 2025

The pool was green and closed. The elevator was not operating (only 1)

Location was wonderful

Stayed in August 2025

Only one working elevator and it was slow (as mentioned in other reviews). Sink had a leak (which could happen at any facility)

Walked outside and the lake was right there

Stayed in August 2025

Friendly and efficient staff, Alex at reception specially.

Stayed in August 2025

An elevator was broken and our room was on the 5th floor. It took forever for an elevator. I wound up climbing up and down. 5 flights of stairs more than I would like to count. Also, the air didn't seem to be working in the hallways.

The room was great and so was the location.

Stayed in August 2025

Elevators (one being fixed and other slow and creaky. Needs update. Pet fee was $50 per day even though our room did not get cleaned during our two day stay.

Location

Stayed in August 2025

The property only has one working elevator, which at times was slightly annoying. However, it did run often and we did not have to wait too long for it to come. It just would have been nice for there to have been two working elevators.

The location was perfect and stunning! Everything is within walking distance - bars, restaurants, the welcome center, and the parks. It was amazing to wake up and walk the lake every morning.

Stayed in August 2025

Not a huge thing, but one elevator was not functioning and our shower head was not perfect.

Location on the lake, ample outside space, good restaurant and bar.

Stayed in August 2025

Although the bath towels were thick and fluffy, the face towels and washcloths were rather thin. The breakfast menu could have used some less commonplace items.

The location was excellent, right on the lake, with walking paths, a large park along the lake, and a splendid ice cream stand. It's also a very short walk to town. Comfortable mattress, good shower, very friendly and helpful staff.

Stayed in August 2025

The grounds near our patio door was not kept clean. Lawn chairs had bird poop on them

The location was excellent. Nice and clean. Friendly staff

Stayed in July 2025

In-room coffee not so great, but they have good coffee in the lobby in the early part of the day, complementary!

Awesome location! Friendly Staff! Parking galore! Clean & comfortable room! Get out of the hotel and take advantage of the lake front park!

Stayed in July 2025

The staff was extraordinarily helpful, the lake view is amazing.

Stayed in July 2025

Only one elevator was working and we stayed on the 4th floor. Just a little inconvenient.

Beautiful waterfront with a park next door. Enjoyed a stroll on the lakefront to the Finger Lakes welcome center.

Stayed in June 2025

A little worn out around the edges. Elevator a little shaky and one out of service.

Great location. Friendly staff. Everything about room was fine.

Stayed in July 2025

There was what looked like toothpaste on the wall... the pool was very small. One elevator working so longer waits especially from upper floors.

Location was beautiful but no water access.

Stayed in July 2025

Well our lake view room had a huge wedding tent outside blocking a full lake view to the south. You have to walk to bike path to see that part . The restaurant service was horrible and food just average at best. Don’t eat on property, walk less then 1000 feet and have better choices up in town . 5 mins from hotel

Was very pretty view and right on the lake along a bike trail. Desk staff very nice . Very clean fancy rooms.

Stayed in July 2025

We reminded the front desk to arrange housekeeping since we usually go out after 11 a.m., but our room was still not cleaned. This was very disappointing, and when we brought it up, we only received a "sorry" without any compensation.

amazing lakefront view

Stayed in July 2025

No body wash to start with, had to ask for it. Ran out of tissues, didn't ask for more. Only one elevator working and with pets we needed to use the elevator to 6th floor, but if they'd only had one elevator then this would've been all we had anyways.

Room 612. Comfortable, quiet. Roomy enough to have 2 dogs with us and a crate. Staff was pleasant. The view was of town but it was still quaint, especially when the train went by, I like trains.

Stayed in July 2025

We got a handicap roo. Bed very low and shower was handicap too

The view of the lake

Stayed in July 2025

We should’ve asked if we could have been moved to a lower floor - the 5th floor was hard to get in and out of with the dog (also when one elevator was out of service).

Lakefront location; allowed us to bring our dog ($50 daily charge); very kind and friendly staff at front desk and in restaurant

Stayed in July 2025

smelled like smoke very badly including hallways and room

view was amazing and staff was great

Stayed in June 2025

A little aged property. The bathroom needs a bit of renovation, the sink was clogging right from the start.

Loved the location, right on the lake. The rooms were spacious. Super easy check in.

Stayed in June 2025