2420 Amsterdam Avenue, Washington Heights, New York, NY 10033, United States
#263 of 429 hotels in New York
Guests' ChoiceBased on 1157 hotel reviews
7.7Cleanliness
8.3
Comfort
8.3
Location
7.3
Facilities
8.0
Staff
8.2
Value for money
7.7
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 September 2025
G
CanadaThe location is not the greatest because pretty far from the city, but very close to the metro and even the bus run really close. They should have water bottles in the room, and quite tips.
I like the coupon system for treats, and drinks. The rooms are cute simple but has the most of what you need. shower pressure excellent, and bed and pillows comfy. Staff is super friendly and there was a mistake made and the employee handled it with such grace. (it was Monday morning at check out food from the resto. was charged too my room, and i did catch the lady name but who ever i was dealing with excellent (she is the one who wrote to the manager.
Stayed in September 2025
Reviewed: 20 August 2025
Kaiqi
CanadaSo far everything good.
convenient transportation,
Stayed in July 2025
Reviewed: 14 August 2025
Chris
South AfricaThe room was messy/dirty upon arrival. Didn't get swept/cleaned for the 3 nights we were there. Even the halls were dirty.
The staff was really friendly and helpful
Stayed in August 2025
Reviewed: 25 July 2025
Angeli
United StatesNo parking.
Close to the venue for a concert I was attending. Close to restaurants. Espresso drinks and pastries.
Stayed in July 2025
Reviewed: 19 July 2025
Mai
United StatesRoom is pretty small
I like this place. Price is reasonable
Stayed in June 2025
Reviewed: 12 July 2025
Kim
United StatesIt was a private part on the roof that went to 3:30am with very loud music…but I stayed here multiple times and this is my only complaint. Love this place!
It beautiful and I love the location and the neighborhood.
Stayed in June 2025
Reviewed: 5 July 2025
Elizabeth
United StatesThe hallway to your room can be a little more lit. It’s pretty dark. The mini fridge can be bigger.
The room was clean and comfortable
Stayed in July 2025
Reviewed: 22 June 2025
Evgenii
United StatesLocation is well.. If you are using public transportation, you might want to convoy your family members from transport to hotel just for safety.
Hotel is relatively new, room facilities were working good. Room was clean, towels etc were really fresh.
Stayed in June 2025
Reviewed: 22 June 2025
Chavis
United StatesI didn't like that their was some miscommunication going on between me and one of the front desk employees. We were told a check-in time but got there after we anticipated and wasn't able to check in and had to wait around elsewhere.
I liked the hotel atmosphere and the room. They had an outside event when we were there and it was definitely a vibe. The room was very nice, small but nice.
Stayed in June 2025
Reviewed: 20 June 2025
Djemilie
United StatesThe floor of my room
Stayed in May 2025
Reviewed: 5 June 2025
Amir
United StatesRoom was very small... It appeared smaller than the pictures and there is no carpet in the room.
Great location, clean room, and helpful staff
Stayed in June 2025
Reviewed: 1 June 2025
Aylin
United StatesThe shower was somewhat translucent and I can see that being an issue but as I was with one of my closest friends we didn’t really mind it. It just cause a bit of “omg”s to slip out.
This hotel was very clean and safe, I loved the ambiance and the young man at the desk was very welcoming and helpful!! The subway is also relatively close by took about five minutes to walk to and with that we were able to get around nyc very easily. The lobby is so clean and staff was very happy to help, security, front desk, and restaurant staff were all great! The room was just as advertised and we loved the window looking out to the public space. We are very much chronic over packers and all our clothes, shoes, and toiletries/makeup fit in the room. We also came back in everyday from exploring to a freshly made bed, fresh towels, and a tidy room, amazing! Loved it here, not planning on going back to NYC very soon however this may have to be the hotel I come back to based on service, cleanliness, and location; the price is also great not bad at all. This place was very affordable coming from a broke college student who had to fly across the country too! Loved it here and I hope to go back!
Stayed in May 2025
Reviewed: 27 May 2025
Suzanne
United StatesOnly complaint is the noise level from the hotel restaurant - I totally understand that guests might be loud, but the actual facility?? On Saturday night, it was hard to get to sleep because the music was blasting so loudly from the restaurant - and our room was on the 4th floor.
Interesting hotel, comfortable rooms, pleasant staff. Location was convenient for a family event in Harlem.
Stayed in May 2025
Reviewed: 19 May 2025
Ariza
United StatesI stayed for two more weeks and really could had use an adjustment in the cost .
Just the perfect location for my second trip there!!
Stayed in April 2025
Reviewed: 19 May 2025
Roslyn
United StatesHotel is pet friendly, but staff couldn't tell us where to buy a litter box
Didn't have breakfast
Stayed in May 2025
Reviewed: 15 May 2025
Eric
United StatesTHE late night front desk staff were rather unpleasant. Area isn’t the best but if location is what you’re seeking for than don’t book anything north of 59th st
Loved the design of the hotel- funky meets functionality. The room albeit small does utilise all the space to its advantage. Majority of the staff was pleasant. Daytime front desk staff were fantastic. Great Colombian bakery nearby
Stayed in May 2025
Reviewed: 14 May 2025
Flores
United StatesThe location
Room
Stayed in April 2025
Reviewed: 12 May 2025
Blessing
United StatesLove everything except that the rooms did not have complimentary bottled drinking water at check-in. I have to come back downstairs to talk with the front desk and a lady apologised politely and also offered me one for free.
Neat, welcome and staffs were amazing.
Stayed in May 2025
Reviewed: 9 May 2025
Vibha
IndiaThe neighborhood is a little lonely and scary at night. Nothing happened. People are nice and mind their own business but it still feels unsafe to be out after 10pm
The hotel was clean and safe. The staff was polite and helpful. The room was small but sufficient for 2 days stay.
Stayed in May 2025
Reviewed: 9 May 2025
Ferrucci
United StatesAbove
Loved everything except the cleaning lady. She was very abrupt and would not accommodate my needs so my room was never cleaned. But that was ok. I kept it clean enough.
Stayed in May 2025
Reviewed: 6 May 2025
Ahlem
QatarNothing
Everything is nice .
Stayed in May 2025
Reviewed: 6 May 2025
Bernardinello
United StatesThe cost of having a cat. Too high.
Stayed in May 2025
Reviewed: 3 May 2025
Aleksandra
PolandI would appreciate if there were cheaper breakfast options in the restaurant available while booking the room.
Kind and helpful Staff. Comfortable bed. We loved the design of the room and the hotel. Beautiful window view. Good location.
Stayed in May 2025
Reviewed: 28 April 2025
Ahmed
CanadaThe room next to the road, too loud at night
Location and Price.
Stayed in April 2025
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content