The court yard area restrooms could do with being refurbished. Had a cock roach run across the floor while using the toilets.

Pool area to cool off during hot afternoon. Helpful and friendly staff

Stayed in August 2025

There was both that I didn’t like.

First is the customer service,which plays a big part from the start. Royal Sonesta try’s very hard to accommodate their guest with their needs.

Stayed in August 2025

It’s located on bourbon Street so definitely hard to sleep

Central location and staff was great!

Stayed in June 2025

It is getting a little worn looking. The style is fine for the hotel but there needs to be some updating.

Location & Amenities

Stayed in July 2025

No microwave

It was full of old school charm and the staff was magnificent.

Stayed in July 2025

The shower leaked on to the carpet in the bedroom and nothing was done to fix it. It was not a small leak it was huge

Location is great

Stayed in July 2025

Jazz club pool location

Stayed in July 2025

Outside noise but we knew to expect that.

Cleanliness, views, staff, amenities. Even with everything thing going on that weekend in town, the staff made us feel just as important and seen as everyone else. Love this establishment!

Stayed in July 2025

Most of the staff were great, Malcolm was stand out from when we checked-in to when we departed. Nightly Jazz bar excellent. Nice pool area Well located for Bourbon St and wider French Quarter. Despite the central location we had undisturbed sleep.

Stayed in July 2025

Our departure morning we intended to sleep in due to 12 hour drive home however the cleaning staff was slamming the doors so loud and often to other rooms we were unable to sleep. My husband had to get up several times to see what the noise was.

The location and staff were great!

Stayed in July 2025

All the etra gratuities paid even when I tipped graciously

Stayed in June 2025

Great pillows! Nice quiet courtyard. Great central location. Inner balcony room had no noise from Bourbon street!

Stayed in June 2025

I felt the room could have been cleaned a little better

The convenience, the 15 dollar credit we get to use and the door people.

Stayed in June 2025

Nothing major, they could not get the information correct about our complimentary breakfast and voucher for the $15 I was suppose to receive for 1 day. I was told by 1 clerk, I didnt qualify. Another 1 told me I did. However, it was never rectified, because I still ended up paying out my pocket versus still being able to use my $15 credit.

I love that it was right on Bourbon Street!!

Stayed in May 2025

Nothing really to dislike

The hotel was very modern and comfortable. The outside area is lovely. We also enjoyed having the restaurant Desire on site as we ate breakfast there each morning

Stayed in June 2025

The bathroom tub was dirty and had stains in it. The night staff has terrible customer service. Along with the young lady who worked in the jazz bar. The lounge chairs by the pool had no umbrellas. If you wanted shade, you had to sit at a table.

I loved the location and decor. The hotel is gorgeous. I enjoyed the $15 off a day at the restaurant restaurant they have. The pool area is beautiful lots of available seating. The morning front desk staff is AMAZINGGGGGG.

Stayed in June 2025

No free breakfast. Get a 15 dollar credit that does not cover much and cannot use on the day you checkout. Room was not soundproof. Had to listen to street music until early morning.

Location.

Stayed in May 2025

Clothes got soaked due to rain. Wish there was a washer and dryer on the premises. Also a microwave.

Hotel was beautiful. Close to attractions. Staff was professional and courteous.

Stayed in June 2025

Mattresses were too worn out and not comfortable at all Pool deck was too slick with the use of red smooth brick, I actually slipped and scrapped my leg from knee to ankle as I fell into the pool. Shower tub floor also too slick no traction pads I went down very hard No wasn’t drunk as I don’t drink

Location was great; staff was accommodating and pleasant Room location was awesome

Stayed in May 2025

SHOWER WAS NOT THE BEST.

ROOM WAS VERY COMFORTABLE AND STAFF WERE SUPER HELPFUL.

Stayed in May 2025

Royal Sonesta is in the heart of bourbon street. The hotel has nice rooms and a pool.

Stayed in May 2025

It felt like jumping through hoops to get anything accomplished prior to getting there. This was our honeymoon and I wanted to try and make it a little special for my husband but any time I called to inquire about anything I got bounced around. I don’t blame the staff at this location though. It seems this particular hotel chain has a different set of standards than the big names like IHG or Radisson.

It was quiet. The pool was conveniently located. The ladies at the front desk were very sweet . We checked out a little early and wanted to grab breakfast across the street. The young lady at the front desk offered to keep our bags so we wouldn’t have to drag them over. The doorman, Caleb was extremely personable. I know we were pretty quiet low key guests, but we did enjoy his flare 🙂. I love that he acknowledged us every time without hesitation.

Stayed in May 2025

near everything we wanted to do.

Room was smaller than I expected. And the bathroom was very small

Stayed in May 2025

The noise, but I knew what I was getting beforehand, so I can’t complain about that

The location was perfect

Stayed in May 2025