Reviews of Quality Hotel & Suites At The Falls 3 stars
240 First Street, Niagara Falls, NY 14303, United States
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewIt was a decent place to stay and is a great location.
The breakfast was very disorganized. Other guest were cutting line and not waiting their turn. We ended up leaving to go somewhere else. I think lines should be labeled enter and exit for the waffle machines
Thank you for sharing your feedback. We're glad to hear you enjoyed our location and found it to be a decent place to stay — we appreciate you choosing us. We’re sorry to hear about your experience with the breakfast setup. We understand how frustrating it can be when things feel disorganized, especially during busy times. Your suggestion to label the breakfast lines — particularly around the waffle station — is a great idea, and we’ll definitely look into implementing clearer signage to help improve the flow and guest experience. We truly value your input and hope to have the chance to welcome you back for a more enjoyable stay.
Thank you for sharing your feedback. We're glad to hear you enjoyed our location and found it to be a decent place to stay — we appreciate you choosing us. We’re sorry to hear about your experience with the breakfast setup. We understa… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLocation
Breakfast options and backyard were not clean to many honey bees. Also parking should be part of hotel booking. They charge extra for parking
Thank you for your review. We're glad you appreciated the location. We're sorry to hear about the cleanliness of the breakfast area and backyard, as well as the issue with the honey bees — we’ll be sure to address these concerns with our team. We also understand your feedback regarding the additional parking fee and will take it into consideration. Thank you for rating us 7 out of 10.
Thank you for your review. We're glad you appreciated the location. We're sorry to hear about the cleanliness of the breakfast area and backyard, as well as the issue with the honey bees — we’ll be sure to address these concerns wit… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewOur desk chair was broken. Paint was peeling off the mirror. And to turn on the shower you had to get wet.
Thank you for your feedback and for rating us 8 out of 10. We're sorry to hear about the issues with the desk chair, mirror, and shower design — we understand how these details can affect your stay. Your comments will be passed along to our maintenance team to help improve the experience for future guests. We appreciate you taking the time to share your experience with us!
Thank you for your feedback and for rating us 8 out of 10. We're sorry to hear about the issues with the desk chair, mirror, and shower design — we understand how these details can affect your stay. Your comments will be passed along to… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewIt was close. It has an indoor pool and jacuzzi. Microwave and refrigerator in room.
It wasn't exactly clean. Our room smelled like weed and bleach. We had to go out to purchase air freshener. They didn't check your room daily. We left towels outside of our door, and they never replaced what they took. We had to ask two different employees for toilet paper. There's a kcup coffee maker in the room, but you'll have to bring your own pods. They don't refresh the rooms each day. Parking is horrible, but that's just a city issue. Breakfast buffet layout is pure chaos.
Thank you again for your honest feedback. It helps us identify areas where we need to improve, and we hope you'll consider giving us another opportunity to provide a better experience in the future.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewgood location.
false alarm at 2am night before check out.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLoved the location, and the rooms were definitely comfortable!
The breakfast was hectic and not well managed.
Thank you for your kind words about our location and comfortable rooms! We're glad you enjoyed your stay overall. We’re sorry to hear that your breakfast experience didn’t meet expectations. Your feedback is appreciated and will be shared with our team to help improve service and organization during busy times.
Thank you for your kind words about our location and comfortable rooms! We're glad you enjoyed your stay overall. We’re sorry to hear that your breakfast experience didn’t meet expectations. Your feedback is appreciated and will be shar… Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewLocation Gabe at front desk was awesome
Unauthorized Barking dog in room next to us on 3 Rd floor. Finally after 2 days of barking all night they moved them to the pet room on 1st floor Manage Mike offered us a refund on 2 of our 3 night stay. Nevada at the front desk issued us another charge on our credit card for the 2 nights instead of a credit. Then argued it was issued properly. Tracy in a different department also argued the charge and told me to call my CC bank. The CC bank confirmed it was a charge not a credit. With much phone calls and emails a credit finally came through and for the incorrect added 2 nights. But they NEVER gave a credit for the 2 nights of barking dog the manager Mike approved. I finally disputed the incorrect charge with my bank and they fought for me. Way to much to go through while your on vacation
Hello Janice, Thank you for taking the time to share your experience. We’re glad to hear that you enjoyed the location and that Gabe at the front desk made a positive impression—he’ll be happy to hear your kind words. We sincerely apologize for the disturbance caused by the pet of another guest, and for the confusion and frustration surrounding the billing issue. This is not the experience we want our guests to have, especially while on vacation. We understand how disappointing and time-consuming it must have been to resolve the situation, and we regret that the refund approved by our manager was not handled properly at the time. Please know that the hotel is currently under new management, we are taking your feedback seriously and reviewing our processes to ensure this doesn’t happen again. Thank You!
Hello Janice, Thank you for taking the time to share your experience. We’re glad to hear that you enjoyed the location and that Gabe at the front desk made a positive impression—he’ll be happy to hear your kind words. We sincerely apologize… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewNothing is good here
This was, without question, the worst holiday stay I have ever experienced. I had booked for three nights but was forced to check out after just one because the conditions were simply unacceptable. What made matters worse was realizing that a neighboring hotel, which I booked at the last minute, was significantly cleaner, better managed, and more affordable. The contrast highlighted just how little value for money this property provides. The property is unhygienic to an extreme degree. Carpets throughout the corridors were dirty, the floors in the room were sticky, the bathroom doors would not close, and the sink would not drain. Even the breakfast buffet area was horribly dirty and unappealing. It is clear that there is no concept of cleanliness in this establishment. The staff unfortunately made the stay even worse. From the moment I checked in until the moment I rushed to leave with an early checkout, they were rude, unaccommodating, and unwilling to consider even the most basic concerns of their guests. The service was disorganized and dismissive. To make matters worse, the hotel did not even provide a proper acknowledgment of my early checkout, something every professional hotel does as a matter of course. Instead, the staff chose to respond with terse, ambiguous answers that left me running in circles. In terms of service, this is without doubt one of the worst establishments I have ever encountered. Equally concerning is the fact that the photographs presented on Booking.com bear little resemblance to the reality. The images are highly misleading, creating the impression of a clean and well-maintained property, when in truth the place is rundown, dirty, and poorly managed. Guests rely on accurate listings when booking through trusted platforms, and this property undermines that trust. I would strongly urge Booking.com to review this property and reconsider whether it should remain listed in its current state.
Thank you for your feedback. We're very sorry to hear that your experience did not meet expectations. We take all concerns seriously and will review the issues you've raised with our team to ensure improvements are made. As your reservation was made through a third-party platform and was non-refundable, we’re unable to issue a refund. We understand your disappointment and regret that we could not provide the stay you had hoped for.
Thank you for your feedback. We're very sorry to hear that your experience did not meet expectations. We take all concerns seriously and will review the issues you've raised with our team to ensure improvements are made. As your re… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewgreat location but poor quality of stay no happy with this place would not recommend to anyone
place was not clean breakfast was not appealing and big lines no place to sit room had a broken door frame and the sink was clog :(
Thank you for sharing your feedback. We're glad you appreciated the location, but we're truly sorry to hear about the issues you encountered during your stay. Cleanliness and maintenance are top priorities for us, and we regret that we fell short in your case. Your comments have been shared with the team to address and improve these areas. We appreciate your input and will use it to do better.
Thank you for sharing your feedback. We're glad you appreciated the location, but we're truly sorry to hear about the issues you encountered during your stay. Cleanliness and maintenance are top priorities for us, and we regret that… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation
Worn out look
Thank you for your honest feedback. We're glad to hear you enjoyed the breakfast and appreciated the location. We also acknowledge your comments regarding the condition of the property and will take them into consideration as we plan future updates. Your input is valuable and helps us improve.
Thank you for your honest feedback. We're glad to hear you enjoyed the breakfast and appreciated the location. We also acknowledge your comments regarding the condition of the property and will take them into consideration as we plan fu… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation was fine. Not enough seating. Definitely need different set up to accommodate crowded conditions. Over
.Overcrowded conditions very bad.
Thank you for your feedback. We're glad the location met your needs, but we’re sorry to hear about the overcrowded conditions and lack of seating. Your comments are important and will be shared with our team as we look for ways to improve guest comfort. Sincerely,
Thank you for your feedback. We're glad the location met your needs, but we’re sorry to hear about the overcrowded conditions and lack of seating. Your comments are important and will be shared with our team as we look for ways to impro… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewVery bad and location is good
Thank you for your comment. While we’re glad you found the location convenient, we’re sorry to hear the overall experience did not meet your expectations. Your feedback is appreciated and will be used to help us improve.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewVery close to the Niagara Falls state park
Breakfast was not great and they used a lot of unnecessary plastic
We're delighted to hear that our location—just steps from Niagara Falls State Park—was convenient for you. We also appreciate your comments about our breakfast service and use of disposable plastic items. We apologize that the breakfast experience didn’t meet your expectations and recognize the environmental concern regarding plastic waste. We're actively reviewing our food service and sustainability practices to reduce single-use plastics and improve the overall guest experience. Thank you again for letting us know. Your insights are essential as we strive to enhance both guest satisfaction and environmental responsibility.
We're delighted to hear that our location—just steps from Niagara Falls State Park—was convenient for you. We also appreciate your comments about our breakfast service and use of disposable plastic items. We apologize that the breakfas… Show more