The breakfast was very disorganized. Other guest were cutting line and not waiting their turn. We ended up leaving to go somewhere else. I think lines should be labeled enter and exit for the waffle machines

It was a decent place to stay and is a great location.

Stayed in September 2025

Breakfast options and backyard were not clean to many honey bees. Also parking should be part of hotel booking. They charge extra for parking

Location

Stayed in September 2025

It wasn't exactly clean. Our room smelled like weed and bleach. We had to go out to purchase air freshener. They didn't check your room daily. We left towels outside of our door, and they never replaced what they took. We had to ask two different employees for toilet paper. There's a kcup coffee maker in the room, but you'll have to bring your own pods. They don't refresh the rooms each day. Parking is horrible, but that's just a city issue. Breakfast buffet layout is pure chaos.

It was close. It has an indoor pool and jacuzzi. Microwave and refrigerator in room.

Stayed in August 2025

Worn out look

Location

Stayed in August 2025

Breakfast was not great and they used a lot of unnecessary plastic

Very close to the Niagara Falls state park

Stayed in August 2025

Less vegetarians option

Nice

Stayed in August 2025

Cleanliness: The bathrooms were awful and smelled very bad. The bedsheets also had an unpleasant odor. Parking: It was not available directly in front of or behind the hotel.

Location

Stayed in August 2025

Could use a slight remodel and the fitness rm is not much of a fitness rm.

The location was great!! Walk to the casino and walk to the falls were super close. The staff was great! Friendly, courteous, and very helpful! Thank you

Stayed in August 2025

When we check in you guys charged me extra tax

It’s nearby the falls

Stayed in August 2025

It wasn’t so clean in the common areas. The fire alarm went off at 2:45 so we were disturbed. Breakfast was chaotic.

The beds were very comfortable and the room was cool on a very hot evening. We booked at the last minute and appreciated getting rooms.

Stayed in August 2025

THE SHOWER NEEDS SOME WORK IT HAD A FEW BROKEN TILES AND APPEARED TO BE DIRTY. WE HAD TO PARK IN THE OVERFLOW PARKING IN THE CITY PARKING DECK WHICH WAS A BIT OF A WALK.

LIKED THE LOCATION OF THE ROOM AWAY FROM THE ELEVATORS SO IT WAS PRETTY QUIET. THE FRONT DESK HERLP WAS VERY HOSPITABLE

Stayed in August 2025

Location

Stayed in August 2025

Hotel is old and needs some reno. Layout of double queen room is funny. Fridge and microwave should be in the living room, not in sleeping quarters!

We liked the size of double queen room. Surprized it has a living room

Stayed in August 2025

The breakfast is awful, it is just a few items. The parking was confused and expensive, people are just better going to the parking garage, it is cheaper and less of a headache. Staff gave misinformation about parking as well.

I liked the location

Stayed in July 2025

the included breakfast was less than mediocre

location

Stayed in July 2025

I didn't like that I was my window was facing a brick wall and the line and wait for breakfast for a piece of toast waffle if there's going to be a line but there'll be a line for a nice line of breakfast like bacon eggs scrambled eggs something worth waiting and we're waking up in the morning

Some staff was friendly some stuff I have a slight attitude

Stayed in July 2025

They added parking charges additional on top of the final price I was shown on booking.com. So not happy with that as I saw that parking was included in my final price. Also the parking wasn't available at hotel and I was given a location at public parking to park my vehicle. That wasn't a good experience as it was really a 10 min walk from hotel to parking place.

I really liked the location for this property as I was looking near to fall. I liked the room size and overall facility.

Stayed in July 2025

Continental breakfast was not good , long lines ,no seating and out of food . Air conditioner in room was loud and disturbing General cleanliness was poor

Stayed in July 2025

my parking was not validated

location

Stayed in July 2025

Front desk ladies were friendly, location was close to everything

Breakfast was horrible, line would go back to the elevator every morning, just a couple of options, they keep running out and restocking only a handful at a time, juice machine was always filthy, all guests were pilling up at the bar for lack of chairs, didn’t get the name, but there was always a young black girl ( supposedly an employee) stealing yogurts cups to take home and being nasty to elderly guests, I saw more than one complaint about her, I’ve never seen something so demeaning, we ended up eating elsewhere

Stayed in July 2025

Room wasn’t clean the beds had hair on them

Location was convenient to many locations we visited. Liked having Papa John’s right in hotel

Stayed in July 2025

Customer service

Location

Stayed in July 2025

Room could use a deep cleaning. There was hair in the shower and a moldy shower curtain. Webs/spiders in the ceiling corners. Dirt and other buildup on the floor in the corners. Breakfast was included, but I wouldn't recommend it. Pancakes were cold. Muffins/bagels were out. People flocked in and had no common courtesy, but that's not the hotel's fault.

Location could not be better - super close to the falls. Lots of vendors, shops, and restaurants near. Old Falls Street has family/kid games and bands. Inside, the bed and pillows were comfortable/clean but the rest of the room was mediocre. It could use a good deep cleaning. Could hear talking/TV from other rooms. This was what we expected for the price.

Stayed in July 2025

The hotel served complimentary breakfast. The choice was limited but ok to me.

Stayed in June 2025