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Reviews of Quality Inn At the Mall - Valdosta 3 stars

1705 Gornto Road, Valdosta, GA 31601, United States

#28 of 28 hotels in Valdosta

Guests' Choice

Review score

Based on 358 hotel reviews

3.1

Score breakdown

  • Cleanliness

    4.1

  • Comfort

    4.2

  • Location

    6.4

  • Facilities

    4.0

  • Staff

    5.6

  • Value for money

    4.3

  • Free WiFi

    6.3

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Showing 1 – 25

  • Reviewed: 27 May 2025

    3.0
    Quality Inn at the Mall - needs work
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The restroom was not cleaned properly. The pool area was closed. Shrubs and bushes outgrown. The tub was nasty looking. The building itself needs ALOT of work. Floor base is failing off.

    The lady at the front desk was nice, but was dressed as if she had just woke up. She was wearing what looked like a shower cap, the dress was NOT professional, and spoke as if she was talking to her brother or cousin instead of a guest/customer. Her kids, two young boys, kept going in and out of the building and behind the front desk. Once we checked in, the key reader to our room didn’t even work. She had to come out twice and “kick” the door opened.

    Stayed in May 2025

  • Reviewed: 20 May 2025

    3.0
    Poor
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool was unsanitary the only thing they had was waffles for breakfast no eggs no meet the remote to the television didn't work

    The bed was comfy

    Stayed in May 2025

  • Reviewed: 15 May 2025

    2.0
    Very poor
    • Business trip
    • Family with young children
    • Deluxe King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I was trying to check in no one was at the front desk not answering the phone I had to check in at another hotel I waited for a whole hour no one never came to the front desk

    Nice hotel but I didn’t get a chance to stay on the property

    Stayed in May 2025

  • Reviewed: 2 April 2025

    4.0
    It was okay
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room had used towels

    Stayed in February 2025

  • Reviewed: 7 March 2025

    4.0
    Dirty room
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The tub was not cleaned at all. That's the 1st thing I noticed because all dirt stains was very visible to see.

    The location was great.

    Stayed in March 2025

  • Reviewed: 18 February 2025

    2.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Old and dingy for the price paid. Unimpressed

    Stayed in February 2025

  • Reviewed: 20 January 2025

    4.0
    Just Nasty
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff didn't clean the room. I called several times for clean bedding, towels, and washcloths and never gotten it. The room had balls of hair in the tub and on the sink. There were little roaches in the bathroom and on the end tables. The lamps had no bulbs, just there for decoration. Overall, it wasn't a clean room.

    The location was perfect. Everything you needed were in walking distance if you needed to walk.

    Stayed in January 2025

  • Reviewed: 2 January 2025

    2.0
    The staff & facilities suck.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The receptionist was cold and rude. The bed was uncomfortable. There was insufficicient lighting in washroom. There were at least 3 bugs we had to kill.

    Nobody got hurt

    Stayed in December 2024

  • Reviewed: 2 January 2025

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    TV won't work. had to slam door to make latch.was listed as pet but was not

    Bed was comfortable

    Stayed in December 2024

  • Reviewed: 22 December 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hardly any of the outlets worked

    I liked the location and the beds were comfortable

    Stayed in December 2024

  • Reviewed: 19 November 2024

    4.0
    Cheaper, but not worth it.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The motel is very outdated and worn. There was no smoke alarm (wiring was there but alarm had been removed). No phone in the room. Half of the lights and recepticals did not work. There was no breakfast like the ad said (we were told there had been a flood and it had not re-opened since). No blankets on the bed, just a very thin bedspread. I walked to the office (since there was no phone in the room) and they did not have any blankets available. None of the workers were friendly and did not seem to care about their jobs. We saw several roaches in the room. The only good things were the beds were comfortable and the price was the lowest in the area. We would not stay there again.

    The location was good and it was the cheapest in the area.

    Stayed in November 2024

  • Reviewed: 13 October 2024

    2.0
    Never stay there again
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No water pressure for a shower. Carpet was wet Saw two bugs

    Stayed in October 2024

  • Reviewed: 28 August 2024

    3.0
    It was the worst hotel ive stayed at in years
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was dirty and the room was unclean. The TV didn't work, the air conditioner was broken and the shower never got hot

    Nothing

    Stayed in August 2024

  • Reviewed: 23 July 2024

    2.0
    Awful
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Rooms breakfast personal

    Poor

    Stayed in July 2024

  • Reviewed: 8 July 2024

    4.0
    Disappointed
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No microwave, tv was small and didn’t work at arrival, a/c never really cooled the room just kept it from being hot. Room was stuffy smelling. The free breakfast was well, free. I was ashamed that I picked such a room. What a total disappointment

    Bed was comfy and shower had good pressure. Staff was nice. Close to the mall and restaurants.

    Stayed in June 2024

  • Reviewed: 8 July 2024

    3.0
    Very uncomfortable sleep
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed were very uncomfortable rooms need up grades all the mattresses were no good

    Good location

    Stayed in July 2024

  • Reviewed: 8 July 2024

    3.0
    Very uncomfortable an couldn’t change rooms cause I over heard the lady at desk say she was booked up so we just delt wi
    • Leisure trip
    • Family with young children
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The beds in all the rooms were in bad shape mattress need replaced the room I had with king bed the mattress was like a sink hole in center of it an the rest off the room’s were uncomfortable also

    Good location

    Stayed in July 2024

  • Reviewed: 26 June 2024

    2.0
    Will not Stay THERE again
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    NO HOT water in the whole motel AC in 1st room did NOT cool TV in the 2nd room did NOT work Left the motel after being moved to the 2nd room. I was supposed to have been reimbursed for the rate, but that has NOT been done YET.

    nothing

    Stayed in April 2024

  • Reviewed: 9 May 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Mostly what they called breakfast Waffle maker no Waffle mix Cereal no milk 1 yogurt We had bread and horrible coffee Car stereo blasting and burnouts in the parking lot across the street Rust and poorly maintained things everywhere Paid $132 for this $60 stay

    No bugs Key worked Tried really hard for those

    Stayed in May 2024

  • Reviewed: 6 May 2024

    4.0
    Will not stay again.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Tv did not work. Had to change rooms. Spent 2 hrs. trying to get a working tv. Out of milk at breakfast. Only one working lamp in room.

    Nice front desk lady.

    Stayed in May 2024

  • Reviewed: 21 April 2024

    4.0
    Would not recommend to anyone or ever stay there again
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    It wasn’t clean. There what looked like mold in the bathroom. The sheets were stained. The carpet was dirty.

    It was close to stores

    Stayed in April 2024

  • Reviewed: 15 April 2024

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We booked the quality inn for 2 nights, we were traveling to Valdosta for a wedding and drove about 15 hours to get there. The door to our room wouldn't latch and when we asked to be switched the front desk lady assured us that we weren't working it correctly. She gave us new keys and they wouldn't register to open the door. (We ended up getting 4 sets of keys) the room hadn't been swept or even wiped down. The dust was thick in the tables and there was built up dirt and hair in the corners of the carpet. The location wasn't awful, there was just quite a few sketchy people around and someone followed us to our room asking for money and guess what.. our keys wouldn't let us in the room so we had to quickly figure out how to get away from the individual. The lady at the front desk seemed to not care a single bit about us needing safety, for we were 2 women in our 20's, alone, 15 hours from home and they didn't want to give us a room that locked so we had to basically barricade it from the inside. We will not be returning to quality inn.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    3.0
    I want a refund.I didn’t get what was advertised
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They did not get the tv fixed,the lock was broke.There were roaches.The sheets and spread had spots on them.I was there the week before for three days and was no top lock.but they did fix it,no Wi-Fi and roaches.

    Had no top lock in 1st rm.Moved to another room tv didn’t play.No Wi-Fi every one in the mall or near by had Wi-Fi.No telephone in room.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    2.0
    I won’t return
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    General disrepair, poor condition of room, absence of towels, no internet

    Breakfast and lobby were adequate

    Stayed in April 2024

Showing 1 – 25

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