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Reviews of Quality Inn & Suites New Hartford - Utica 2 stars

141 New Hartford Street, Utica, NY 13413, United States

#9 of 13 hotels in Utica

Guests' Choice

Review score

Based on 413 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    7.7

  • Facilities

    7.3

  • Staff

    8.2

  • Value for money

    7.7

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 3 September 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room- Non-Smoking
    • Stayed 1 night

    breakfast not completly set up by 6am. breakfast shoud have more options like bagel with cream cheese/english muffin and bacon .

    location was good coffee was good

    Stayed in August 2025

  • Reviewed: 31 August 2025

    8.0
    Good value
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Beds are very small and hard.

    Very friendly staff very clean and breakfast was acceptable. Loved the price it let us stay an extra night!

    Stayed in August 2025

  • Reviewed: 24 August 2025

    8.0
    The Room was clean and comfortable. The breakfast provided was good. The only issue was no elevator between the1st and2
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    No elevator

    Yes, it was well located for our needs. The property was also recently renovated and looked clean and fresh.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    8.0
    Great budget hotel.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room a bit musty. Bathroom tired, but clean.

    Great budget hotel for an overnight. Very affordable. Older hotel, but nice and clean and comfortable bed. Welcoming friendly staff.

    Stayed in August 2025

  • Reviewed: 20 August 2025

    8.0
    Enjoyed our stay!
    • Couple
    • King Room- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We were just passing through town and were pleased with our stay here! The staff was most helpful and accommodating…The hotel was nicely renovated and fresh.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    7.0
    Comfortable and basic, good value for the area.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    For the price, I didn't expect top-notch. There are just a few minor things that could have improved our stay. One is that the bathtub's stopper didn't work, and the shower head leaked water when you try to run just the faucet in the tub. That was disappointing because my child likes to take a bath when she travels (not much else to do after check-in). The A/C's wind direction was not adjustable, so it would be difficult if you like to not have wind blowing right on your face when you sleep. The TV directory was three crummy and gross pieces of paper. Wish they could just laminate the paper.

    Staff was super friendly. We got two different types of rooms so I was not expecting the rooms to be too close together. I also asked for a room away from laundry room. In the end, we got two rooms on the second floor, and they were diagonally across from each other, which was perfect! The breakfast included was decent. The buffet have coffee, tea, juices, muffins, yogurt, bread (toaster provided), a waffle maker, cereals, scrambled eggs (from substitute), sausage patties. It was sufficient for what we needed. The linens were clean and comfortable. The A/C was great. Parking was ample.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    8.0
    Nice place to stay at a very decent price.
    • Leisure trip
    • Solo traveller
    • King Room- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No restaurants in walking distance from the hotel.

    Decent price. Clean room. Friendly staff.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    6.0
    Just OK.
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Furniture in the room was old and worn. The bathtub was peeling and bathroom was very tiny. Gnats we’re coming from the ventilation system.

    Staff friendly and attentive.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    7.0
    Pretty good
    • Leisure trip
    • Couple
    • King Room- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Water tasted a little funky but not bad (we hike and need good water). Staff were just ok. TV inputs were blocked by the wall mount.

    Location. Parking. Clean. Comfortable. Great Internet.

    Stayed in August 2025

  • Reviewed: 21 July 2025

    7.0
    Just stayed less than 24 hrs to go to Utica to run the Boilermaker Race.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Convenient to Utica NY

    Stayed in July 2025

  • Reviewed: 14 July 2025

    8.0
    Good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The description says they are two queen beds but they are actually full beds :/

    It was clean

    Stayed in July 2025

  • Reviewed: 13 July 2025

    7.0
    very clean, comfortable and affordable
    • Leisure trip
    • Family with young children
    • King Room- Non-Smoking
    • Stayed 1 night

    very clean, comfortable and affordable

    Stayed in July 2025

  • Reviewed: 7 July 2025

    7.0
    Clean and quiet
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great A/C when we needed it most , good breakfast

    Stayed in June 2025

  • Reviewed: 22 June 2025

    7.0
    Pleasant stay.
    • Leisure trip
    • Couple
    • King Room- Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pillow needs replacement and hall way stairs is falling apart- duck taped

    Clean and professional staff

    Stayed in May 2025

  • Reviewed: 21 June 2025

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • King Room- Non-Smoking
    • Stayed 1 night

    breakfast was a little under par for the hotels (BW, Hampton) that I often stay at, but perhaps that's a function of the price I paid. I wouldn't recommend buying more of the bed frames that stick out farther than the mattress and I hit my legs on them when I get out of bed. Not a serious issue, but why?

    Price, location

    Stayed in June 2025

  • Reviewed: 18 June 2025

    8.0
    Was clean and comfy inside.
    • Leisure trip
    • Couple
    • King Room- Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Looked run down on outside People in another room must have been vaping or smoking weed, it stunk

    Close to family

    Stayed in June 2025

  • Reviewed: 2 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Beds were too hard

    Breakfast was great

    Stayed in June 2025

  • Reviewed: 25 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was nothing that detracted from our comfort. The hotel lived up to our expectations

    The whole hotel had a clean, fresh look about it. Our room was comfortable with a welcoming airy fragrance. The staff were particularly welcoming. We were asked more than once how our stay was going by staff who seemed truly concerned that we should be enjoying our short time at the hotel.

    Stayed in May 2025

  • Reviewed: 23 May 2025

    7.0
    Fair Enough
    • Leisure trip
    • Couple
    • King Room- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room could have been cleaner. Had few tv channels, weird metal bed frame we kept accidentally kicking, that was loud.

    The room was reasonably updated, location was easy to get to, nice continental breakfast in the morning.

    Stayed in April 2025

  • Reviewed: 12 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room- Non-Smoking
    • Stayed 1 night

    breakfast not bad only spent 1 night

    Stayed in May 2025

  • Reviewed: 5 May 2025

    8.0
    Inexpensive, secure, friendly little hotel, slightly tired accommodations, but friendly staff!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    There was a bit of hair in the tub and around the edges things were a bit rough (i.e. toilet paper holder coming off the wall) but with this said, they did a good job making it as nice as they could and the friendly staff and sense of security won the day.

    Love that they had a hot breakfast although they could have had a couple more healthy options (thinking yogurt in a fridge and oatmeal packets which would have longer shelf life and help people in a rush to grab and go or with allergies.) Rooms were clean, linoleum floor instead of carpet gives the feeling that it's easier to clean which is nice. Rooms felt secure, bed was comfortable, and air conditioning was joyously noisy and chill. Halls and rooms are dated and some areas fel a bit tired, but for the modest price it seemed clean.

    Stayed in May 2025

  • Reviewed: 30 April 2025

    7.0
    all in all was a good stay
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    bathroom in the room was relatively small

    the staff were friendly and ready to help

    Stayed in April 2025

  • Reviewed: 30 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Walls were paper thin so we heard everything in the room next to us. We found a dirty towel under the bed.

    Perfect for the price.

    Stayed in April 2025

  • Reviewed: 28 April 2025

    8.0
    good value and location
    • Leisure trip
    • Couple
    • King Room- Non-Smoking
    • Stayed 1 night

    good location

    Stayed in February 2025

Showing 1 – 25

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