141 New Hartford Street, Utica, NY 13413, United States
#9 of 13 hotels in Utica
Guests' ChoiceBased on 413 hotel reviews
7.2Cleanliness
7.6
Comfort
7.6
Location
7.7
Facilities
7.3
Staff
8.2
Value for money
7.7
Free WiFi
7.0
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End of dialog contentReviewed: 3 September 2025
Deena
United Statesbreakfast not completly set up by 6am. breakfast shoud have more options like bagel with cream cheese/english muffin and bacon .
location was good coffee was good
Stayed in August 2025
Reviewed: 31 August 2025
Kimberly
United StatesBeds are very small and hard.
Very friendly staff very clean and breakfast was acceptable. Loved the price it let us stay an extra night!
Stayed in August 2025
Reviewed: 24 August 2025
Deborah
United StatesNo elevator
Yes, it was well located for our needs. The property was also recently renovated and looked clean and fresh.
Stayed in August 2025
Reviewed: 24 August 2025
Ann
United StatesRoom a bit musty. Bathroom tired, but clean.
Great budget hotel for an overnight. Very affordable. Older hotel, but nice and clean and comfortable bed. Welcoming friendly staff.
Stayed in August 2025
Reviewed: 20 August 2025
Lori
United StatesWe were just passing through town and were pleased with our stay here! The staff was most helpful and accommodating…The hotel was nicely renovated and fresh.
Stayed in August 2025
Reviewed: 19 August 2025
Lily
United StatesFor the price, I didn't expect top-notch. There are just a few minor things that could have improved our stay. One is that the bathtub's stopper didn't work, and the shower head leaked water when you try to run just the faucet in the tub. That was disappointing because my child likes to take a bath when she travels (not much else to do after check-in). The A/C's wind direction was not adjustable, so it would be difficult if you like to not have wind blowing right on your face when you sleep. The TV directory was three crummy and gross pieces of paper. Wish they could just laminate the paper.
Staff was super friendly. We got two different types of rooms so I was not expecting the rooms to be too close together. I also asked for a room away from laundry room. In the end, we got two rooms on the second floor, and they were diagonally across from each other, which was perfect! The breakfast included was decent. The buffet have coffee, tea, juices, muffins, yogurt, bread (toaster provided), a waffle maker, cereals, scrambled eggs (from substitute), sausage patties. It was sufficient for what we needed. The linens were clean and comfortable. The A/C was great. Parking was ample.
Stayed in August 2025
Reviewed: 19 August 2025
Larry
United StatesNo restaurants in walking distance from the hotel.
Decent price. Clean room. Friendly staff.
Stayed in August 2025
Reviewed: 11 August 2025
Doreen
United StatesFurniture in the room was old and worn. The bathtub was peeling and bathroom was very tiny. Gnats we’re coming from the ventilation system.
Staff friendly and attentive.
Stayed in August 2025
Reviewed: 10 August 2025
Jack
United StatesWater tasted a little funky but not bad (we hike and need good water). Staff were just ok. TV inputs were blocked by the wall mount.
Location. Parking. Clean. Comfortable. Great Internet.
Stayed in August 2025
Reviewed: 21 July 2025
Judy
United StatesConvenient to Utica NY
Stayed in July 2025
Reviewed: 14 July 2025
Rodriguez
United StatesThe description says they are two queen beds but they are actually full beds :/
It was clean
Stayed in July 2025
Reviewed: 13 July 2025
Tamara
United Statesvery clean, comfortable and affordable
Stayed in July 2025
Reviewed: 7 July 2025
Megan
United StatesNothing
Great A/C when we needed it most , good breakfast
Stayed in June 2025
Reviewed: 22 June 2025
Cynthia
United StatesPillow needs replacement and hall way stairs is falling apart- duck taped
Clean and professional staff
Stayed in May 2025
Reviewed: 21 June 2025
Carl
United Statesbreakfast was a little under par for the hotels (BW, Hampton) that I often stay at, but perhaps that's a function of the price I paid. I wouldn't recommend buying more of the bed frames that stick out farther than the mattress and I hit my legs on them when I get out of bed. Not a serious issue, but why?
Price, location
Stayed in June 2025
Reviewed: 18 June 2025
Peggy
United StatesLooked run down on outside People in another room must have been vaping or smoking weed, it stunk
Close to family
Stayed in June 2025
Reviewed: 2 June 2025
Marion
United StatesBeds were too hard
Breakfast was great
Stayed in June 2025
Reviewed: 25 May 2025
David
United KingdomThere was nothing that detracted from our comfort. The hotel lived up to our expectations
The whole hotel had a clean, fresh look about it. Our room was comfortable with a welcoming airy fragrance. The staff were particularly welcoming. We were asked more than once how our stay was going by staff who seemed truly concerned that we should be enjoying our short time at the hotel.
Stayed in May 2025
Reviewed: 23 May 2025
Rachel
United StatesThe room could have been cleaner. Had few tv channels, weird metal bed frame we kept accidentally kicking, that was loud.
The room was reasonably updated, location was easy to get to, nice continental breakfast in the morning.
Stayed in April 2025
Reviewed: 12 May 2025
Cathy
United Statesbreakfast not bad only spent 1 night
Stayed in May 2025
Reviewed: 5 May 2025
Groeber
United StatesThere was a bit of hair in the tub and around the edges things were a bit rough (i.e. toilet paper holder coming off the wall) but with this said, they did a good job making it as nice as they could and the friendly staff and sense of security won the day.
Love that they had a hot breakfast although they could have had a couple more healthy options (thinking yogurt in a fridge and oatmeal packets which would have longer shelf life and help people in a rush to grab and go or with allergies.) Rooms were clean, linoleum floor instead of carpet gives the feeling that it's easier to clean which is nice. Rooms felt secure, bed was comfortable, and air conditioning was joyously noisy and chill. Halls and rooms are dated and some areas fel a bit tired, but for the modest price it seemed clean.
Stayed in May 2025
Reviewed: 30 April 2025
Mehran
United Statesbathroom in the room was relatively small
the staff were friendly and ready to help
Stayed in April 2025
Reviewed: 30 April 2025
Tecia
United StatesWalls were paper thin so we heard everything in the room next to us. We found a dirty towel under the bed.
Perfect for the price.
Stayed in April 2025
Reviewed: 28 April 2025
Tamara
United Statesgood location
Stayed in February 2025
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