Reviews of Quality Inn & Suites Omaha Chalco 2 stars
9505 South 142nd Street, Omaha, NE 68138, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewUmmm...location..its right off the interstate 80
Un friendly front desk worker
Hello Wendy, Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding our location, which is indeed conveniently situated off Interstate 80. Your observations about the front desk service are valuable to us, and we will ensure they are communicated to the appropriate team for consideration. Guest experiences are important to us, and we strive to continually improve. We hope you have a wonderful day ahead.
Hello Wendy, Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding our location, which is indeed conveniently situated off Interstate 80. Your observations about the front desk service are valu… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewStaff was nice. Easy to find.
No elevator, so had a room on the 1st floor, which I don't care for people walking past my window. Also, tub/shower was OLD and stained but appeared clean. We didn't use it though. Breakfast - 8:40am they were out of eggs and didn't replenish!!
Hello Nancy, Thank you for your feedback. We appreciate your comments about the staff and our location. Your concerns regarding the room and breakfast service will be shared with the relevant team members for their consideration. We strive to provide a pleasant experience for all our guests and hope you'll consider staying with us again in the future.
Hello Nancy, Thank you for your feedback. We appreciate your comments about the staff and our location. Your concerns regarding the room and breakfast service will be shared with the relevant team members for their consideration. We strive… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewCloseness of restaurants and gas station. Front desk staff was awesome. We would definitely stay here again.
Nothing
Hello Paula, Thank you for your feedback! We're thrilled to hear you enjoyed the closeness of local amenities and found our front desk staff to be awesome. Your positive experience encourages us to maintain our service standards. We look forward to welcoming you back on your next visit and hope it’s even more enjoyable. Safe travels!
Hello Paula, Thank you for your feedback! We're thrilled to hear you enjoyed the closeness of local amenities and found our front desk staff to be awesome. Your positive experience encourages us to maintain our service standards. We lo… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewNothing
Bed bugs and bugs in the rooms and mold
Hello Austin, Thank you for sharing your feedback regarding your recent stay. We take all concerns seriously and appreciate you bringing these issues to our attention. Please rest assured that your comments will be forwarded to the relevant departments for further review and action. Your experience is important to us, and we strive to maintain a comfortable environment for all our guests. Thank you for your understanding as we look into this matter further.
Hello Austin, Thank you for sharing your feedback regarding your recent stay. We take all concerns seriously and appreciate you bringing these issues to our attention. Please rest assured that your comments will be forwarded to the relevan… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe customer service & easy to get a room asap
The breakfast
Hello Martinez, Thank you for your feedback regarding your recent stay. We're glad to hear you enjoyed the breakfast and found our customer service efficient. Your insights are invaluable as they help us enhance our services. We hope to welcome you back in the future for another enjoyable experience.
Hello Martinez, Thank you for your feedback regarding your recent stay. We're glad to hear you enjoyed the breakfast and found our customer service efficient. Your insights are invaluable as they help us enhance our services. We hope… Show more
Reviewed: 11 August 2025 · Stayed in June 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewBeds weren’t comfortable. Chair was old.
Hello Dan, Thank you for sharing your feedback regarding the comfort of the beds and the condition of the chair. We constantly assess our furnishings to ensure a pleasant stay for our guests. Your comments will be taken into consideration for future improvements. We hope to have the opportunity to welcome you back and provide you with an enhanced experience.
Hello Dan, Thank you for sharing your feedback regarding the comfort of the beds and the condition of the chair. We constantly assess our furnishings to ensure a pleasant stay for our guests. Your comments will be taken into consideration … Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThis hotel was very clean!! Carpets in hallway and room were very clean. Beds were comfortable and having an actual blanket/quilt on our bed, and 4 pillows was nice. We will definitely stay here again when in Omaha.
N/A
Dear Guest, Thank you for your positive feedback! We're delighted to hear that you found the cleanliness and comfort of our accommodations to your liking. It’s always our goal to provide a welcoming atmosphere for our guests. We look forward to welcoming you back on your next visit to Omaha for another enjoyable stay!
Dear Guest, Thank you for your positive feedback! We're delighted to hear that you found the cleanliness and comfort of our accommodations to your liking. It’s always our goal to provide a welcoming atmosphere for our guests. We look… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewFriendly staff. Breakfast was good.
The pool was small.
Hello Janice, Thank you for your feedback. We're glad to hear you enjoyed our friendly staff and the breakfast offerings. While we strive to provide a variety of amenities, we appreciate your thoughts on the pool size, as guest preferences can vary. We hope you had a pleasant overall experience during your stay and would consider visiting us again in the future.
Hello Janice, Thank you for your feedback. We're glad to hear you enjoyed our friendly staff and the breakfast offerings. While we strive to provide a variety of amenities, we appreciate your thoughts on the pool size, as guest prefere… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewIt was clean. It also has a lot of places to eat near it. My kids like how it is near McDonald and gas station. We didn't have time to check the pool out.
Hello Yang, Thank you for sharing your experience! We're glad to hear you appreciated the cleanliness of the hotel and the convenient dining options nearby, especially for your kids. It’s great that our location suited your needs. We hope you get the chance to enjoy the pool on your next visit, as it’s a favorite among families. We appreciate your feedback and look forward to welcoming you back in the future.
Hello Yang, Thank you for sharing your experience! We're glad to hear you appreciated the cleanliness of the hotel and the convenient dining options nearby, especially for your kids. It’s great that our location suited your needs. We h… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewIt was a comfortable stay. The room was nice. The pool was clean. The bed was comfortable. Most of the staff were friendly.
The older guy i assume that works there(didn't wear uniform or name tag) was kind of loud and rude. And the halls and front desk area smelled of Marijuana in the afternoon.
Hello Ashley, Thank you for sharing your experience. We're glad to hear that you found your room comfortable and enjoyed the pool. Your feedback regarding staff conduct and odors in the common areas is valuable, and we appreciate you bringing this to our attention. We strive for a positive environment for all our guests, and your comments will help in assessing our services moving forward. We hope to welcome you back for another stay in the future.
Hello Ashley, Thank you for sharing your experience. We're glad to hear that you found your room comfortable and enjoyed the pool. Your feedback regarding staff conduct and odors in the common areas is valuable, and we appreciate you… Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewIt was clean and quiet. Checking in was easy Easy to get to from the interstate
I asked to be booked on the first floor because of climbing stairs and I received a room on 2nd floor. Breakfast was not that great. Pool was closed I was charged on my credit card by the hotel and the booking company. Did not know until I saw my credit card statement.
Hello Terrie, Thank you for your review. We're pleased to hear you enjoyed the cleanliness, quiet atmosphere, and convenient check-in process. We apologize for the mix-up with your room type, as well as your experience regarding breakfast and the pool closure. We value your feedback and will ensure it is shared with our team to enhance our guest experience moving forward. Thank you for sharing your thoughts with us.
Hello Terrie, Thank you for your review. We're pleased to hear you enjoyed the cleanliness, quiet atmosphere, and convenient check-in process. We apologize for the mix-up with your room type, as well as your experience regarding breakf… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewNice, but eggs were very cold. Price was low.
TV remote was way too difficult to use and figure out. Eggs at breakfast were cold, - very cold. Trouble checking in, No record of our reservation (as best we could understand) communicating with staff very challenging. Charged different amount than listed on Booking.com. Lack of outlets on far side of beds. Bathroom was ridiculously small and poorly designed.
Hello Richard, Thank you for your feedback about your recent stay. We appreciate you highlighting both the positives and the areas that need improvement, as guest insights are vital for enhancing our services. Your comments regarding the TV remote, breakfast options, and other issues will be shared with the appropriate team members for review. We hope to provide a more seamless experience for our guests in the future, ensuring all aspects of their stay meet expectations. Thank you again for your input.
Hello Richard, Thank you for your feedback about your recent stay. We appreciate you highlighting both the positives and the areas that need improvement, as guest insights are vital for enhancing our services. Your comments regarding the T… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewEverything
Nothing
Hello Borg, We appreciate you taking the time to leave us a review, though we would like to understand your experience better. It’s important to us that our guests enjoy their stay, and your feedback can help us improve. If you’d like to share more about your experience, please feel free to reach out to our management team directly for further discussion. Thank you for your input.
Hello Borg, We appreciate you taking the time to leave us a review, though we would like to understand your experience better. It’s important to us that our guests enjoy their stay, and your feedback can help us improve. If you’d like to s… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewThe bed was comfortable, and the room had everything I needed. The shower actually had water pressure which is so rare in a hotel.
The hotel is outdated. I know none of the hotels that offer breakfast do this, but serving later would be nice. 9 am when we are out on the town the night before is too early.
Hello lamh7, Thank you for sharing your feedback about your recent stay. We're glad to hear that you found the bed comfortable and enjoyed the water pressure in the shower. We appreciate your suggestion regarding breakfast timing, as guest experiences help us consider potential enhancements for future stays. Your insights are valuable to us, and we hope to welcome you back soon for another visit.
Hello lamh7, Thank you for sharing your feedback about your recent stay. We're glad to hear that you found the bed comfortable and enjoyed the water pressure in the shower. We appreciate your suggestion regarding breakfast timing, as g… Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewUpdated facilities.
No ESPN on basic tv.
Dear Guest, Thank you for sharing your feedback. We're pleased to hear that you noticed our updated facilities. While we strive to provide a range of entertainment options, not all channels may be included in the basic TV package. We appreciate your input as it helps us to improve our guest experience and offerings in the future. Your comments will be passed along to the appropriate team for consideration.
Dear Guest, Thank you for sharing your feedback. We're pleased to hear that you noticed our updated facilities. While we strive to provide a range of entertainment options, not all channels may be included in the basic TV package. We a… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewNothing comes to mind when accounting for the price.
Expensive for the low quality. Lots of problems with the room from broken window shades to the overall worn down condition of the room. Water leaks in the hallway. No elevator.
Hello Ken, Thank you for sharing your experience. We appreciate your feedback regarding the room conditions and facilities, as it helps us understand areas for improvement. Our goal is to ensure a pleasant stay for all guests, and we take your comments seriously. We encourage you to reach out to our management team directly to discuss your concerns further. Your insights are valuable in helping us enhance our services and the overall guest experience in the future.
Hello Ken, Thank you for sharing your experience. We appreciate your feedback regarding the room conditions and facilities, as it helps us understand areas for improvement. Our goal is to ensure a pleasant stay for all guests, and we take … Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe breakfast was poor and the morning staff was on their phone most if not all the time.
Hello Ronda, Thank you for sharing your experience regarding breakfast and the staff's attentiveness. We value feedback as it helps us to continually enhance our services. Your comments will be taken into consideration during our evaluations of staff training and service quality. We appreciate your input and hope you'll consider visiting us again in the future for an improved experience.
Hello Ronda, Thank you for sharing your experience regarding breakfast and the staff's attentiveness. We value feedback as it helps us to continually enhance our services. Your comments will be taken into consideration during our eva… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe location was good and the young man at the counter was extremely friendly and helpful. I always enjoy when breakfast is included!
There was NO elevator!!! I wish I had known that prior to booking because I would not have chosen this hotel! Since I was there on my own and struggled getting my luggage up and down the stairs alone since I have health issues and joint pain, etc. Also, there was a very heavy gross smell to the place that was difficult to deal with!! I also noticed that several places I touched in my room, handrails down the stairs, etc were sticky! Definitely a turnoff!!!
Hello Christy, Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the location and our team's friendliness. We sincerely apologize for any inconvenience you experienced due to the lack of an elevator and the cleanliness issues you mentioned. Your observations are valuable to us, and we will take them into account for improving our services in the future. We hope you found some moments of enjoyment during your stay despite these challenges.
Hello Christy, Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the location and our team's friendliness. We sincerely apologize for any inconvenience you experienced due to the lack of … Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewClean comfortable room
Could hear all the noises from the rooms around us.
Hello Laura, Thank you for your feedback regarding your recent stay. We're pleased to hear that you found your room clean and comfortable. Noise can be an issue in busy hotels, and we appreciate your understanding. Your comments will be shared with our team to enhance the experience for future guests. We hope to welcome you back and provide an even better stay next time.
Hello Laura, Thank you for your feedback regarding your recent stay. We're pleased to hear that you found your room clean and comfortable. Noise can be an issue in busy hotels, and we appreciate your understanding. Your comments will b… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewClean rooms and were right next to each other...
Everything was decent
Hello Asad, We appreciate your feedback and are glad to hear that you found the rooms clean and conveniently located. Your comments about your stay are valuable to us and will be shared with our team. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience. Thank you for sharing your thoughts.
Hello Asad, We appreciate your feedback and are glad to hear that you found the rooms clean and conveniently located. Your comments about your stay are valuable to us and will be shared with our team. We hope to have the opportunity to wel… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified review