Opiniones del Best Western Plus Laurel 3 estrellas

Thank you for the perfect score! We’re so glad you found great value during your stay—offering a strong cost-benefit ratio is exactly what we aim for. Your feedback means a lot, and we hope to keep delivering that same level of satisfaction every time you visit. See you again soon!

Thank you for the perfect score! We’re so glad you found great value during your stay—offering a strong cost-benefit ratio is exactly what we aim for. Your feedback means a lot, and we hope to keep delivering that same level of satisfactio… Mostrar más

Hi Jaime, we are delighted to hear that you and your family enjoyed your stay with us here at Best Western Plus. I can assure you we are very sensitive to credit card issues that may occur and understand that people travel from all over. When a guest places a credit card to guarantee a reservation it is assumed that the guest has taken necessary precautions to ensure that a card can be authorized. When a card fails to be authorized, we do attempt to send messages advising the guest and requiring a response to avoid cancelation. Your suggestion of making a “prepaid” reservation is a perfect solution to issues one may experience, especially when traveling. Thank you for sharing that

Hi Jaime, we are delighted to hear that you and your family enjoyed your stay with us here at Best Western Plus. I can assure you we are very sensitive to credit card issues that may occur and understand that people travel from all over. … Mostrar más

Your deposit was release the day of check out. It may take 5 to 7 businedd days for your back to complete the transaction. In most cases the pending transaction will simply disappears from view in the application. If you have further questions please call the hotel and ask for a manager to assist you.

Your deposit was release the day of check out. It may take 5 to 7 businedd days for your back to complete the transaction. In most cases the pending transaction will simply disappears from view in the application. If you have further que… Mostrar más

Hi Nicolas, to be honest, I am not 100% sure what the issue you’re stating was, the translation is not clear. I gathered that you were not satisfied with the cleanliness of the breakfast area, I can assure you that we keep our entire hotel very clean, and all areas are inspected daily by the housekeeping department and a manager. I am sorry if that was not the impression.

Hi Nicolas, to be honest, I am not 100% sure what the issue you’re stating was, the translation is not clear. I gathered that you were not satisfied with the cleanliness of the breakfast area, I can assure you that we keep our entire hotel… Mostrar más

Hi Escobar, we are glad that you received the customer service that you expected, and we thank you for sharing that experience. Your deposit will be released once your room has cleared housekeeping. Once released your bank may take 5-7 business to release the authorization. Once released the amount usually will just disappear from the banking application. If you need further assistance reach out to the hotel directly. We look forward to seeing you again.

Hi Escobar, we are glad that you received the customer service that you expected, and we thank you for sharing that experience. Your deposit will be released once your room has cleared housekeeping. Once released your bank may take 5-7 bu… Mostrar más

Hi Veronica, I am sorry to see that we did not fully meet your expectations based on your scores. Your satisfaction is important to us, and I want to assure you that Best Western Laurel takes our guest feedback and reviews extremely seriously. The hotel does offer a large selection of beverages, food and snacks in the market. The BW family are always greeted with a goody bag. We would love to see you join the BW rewards programs where points never expire. I would like to share with you some insight on how review scores in all categories are read by Best Western and this hotel. The easiest way to define the scoring process is to use the analogy of a traffic light. A score of 9 or 10 is considered GREEN, 7-8 is YELLOW (a warning) and 6 and below is RED (a failure).

Hi Veronica, I am sorry to see that we did not fully meet your expectations based on your scores. Your satisfaction is important to us, and I want to assure you that Best Western Laurel takes our guest feedback and reviews extremely seriou… Mostrar más

Hi Daniel, thank you for sharing your experience and we are glad you enjoyed a good night’s sleep in our comfortable bed. While Marijuana is legal in Maryland it is not permitted to be consumed on hotel property, please know that the special smell is so pungent and lingers on one’s person like a bad cologne or perfume. When we are notified, we will investigate and if a person is found to be in violation of the policy, we will immediately remove the guest from the hotel, it’s that simple. As a special note we will be installing sensing technology in all guest rooms. This technology will immediately notify the front desk so a guest can be immediately removed from the hotel.

Hi Daniel, thank you for sharing your experience and we are glad you enjoyed a good night’s sleep in our comfortable bed. While Marijuana is legal in Maryland it is not permitted to be consumed on hotel property, please know that the speci… Mostrar más